Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 593 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 593 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with whole process from assessment to quote to application. The crew, Neil and Lucas, arrived promptly and applied the wood treatment with care and competency. I am thoroughly satisfied with my choice of Richardson and Starling. When you are choosing a company to preserve your precious property, reputation cannot be undervalued as it directly impacts your insurance and product warranty. This will outlive me and I am happy that my choice will benefit my family in years to come. Not all the companies I received quotes from were as forthcoming about product warranty. Richardson and Starling use premium products, and highly trained team members apply the product ensuring the best possible outcome for long term success.”

Helpful Report

Posted 2 months ago

Thank you for the review, we appreciate you taking the time to leave feedback on your experience with us, we'll pass on your comments to Neil and Lucas. We look forward to working with you in the future.

Posted 2 months ago

“Would highly recommend Richardson and Starling, from the initial survey and report for a rising damp issue in our house to carrying out the treatment work everything was very professional. The technicians Dan and Idriss from the Dundee branch were courteous and while carrying out the work protected the room leaving it clean. The other trades both electrical and plastering were scheduled to minimise our disruption and also could not be faulted.”

Helpful Report

Posted 3 months ago

Thank you for the review, David. We're delighted you are happy with the work carried out by the team and will pass on your comments to Dan and Idriss.

Posted 3 months ago

“This is the 2nd time using R&S and once again, from initial point of contact, until completion of works, all interactions with R&S were professional, courteous, efficient and prompt - there was a clear and informed process of what is happening and more importantly when it was happening. Even when an unforeseen issue was discovered, this was efficiently handled and work scope amended and works completed with no fuss or issues. Work men on-site carrying out the work were professional, clean and tidy - they explained what they would be doing and kept us fully updated as to progress. All in all a great service and we are fully satisfied with the completed works and overall service provided by everyone at R&S.”

Helpful Report

Posted 5 months ago

Thanks for the review Robbie. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Posted 4 months ago

“Arrived at the appointed time/date, carried out the survey as discussed. Was polite, kept me informed. Emailed the results of the survey, told me the next step. Arrived on the4 designated day, carried out the work, repaired, tidied up and made sure I was happy with the work done”

Helpful Report

Posted 5 months ago

Thank you for the review Vivienne we're thrilled you are happy with the work carried out by the team.

Posted 5 months ago

“The guys from Richardson and Starling were great. Very professional and friendly. Recommend their service.”

Helpful Report

Posted 5 months ago

Thank you for the review, Christine, we really appreciate you taking the time to give us feedback on our service.

Posted 5 months ago

“Due to faulty roofing we had water coming into the house and what appeared to be dry rot. From when we called Aberdeen office until the problem was resolved we had outstanding service. Everybody from Richardson and Starling was helpful, knowledgeable, hard working and considerate. Lucas, Kostas, Callum and Earle the site technicians and plasterer Billy were good but the surveyor Mark and crew chief Neil were outstanding.”

Helpful Report

Posted 5 months ago

Thank you for the review, Frank, it's great to hear you are happy with the work carried out by the team and we'll pass on your comments to them. We look forward to working with you in the future.

Posted 5 months ago

“Overall my experience of dealing with Richardson and Starling from survey to work completion and inspection was excellent. The tradesmen who came to treat rising damp were very experienced and pleasant. They did a good job thank you and to all who helped completion go smoothly.”

Helpful Report

Posted 5 months ago

Thank you for the review, Janet. We're delighted to hear you are happy with the work carried out by our team, we'll pass on your comments to them and look forward to working with you in the future.

Posted 5 months ago

“Had woodworm in loft area treated, and dealt with 3 members of staff from different departments. Marie, (office) Roddy (surveyor) and Ross (treatment technician). All extremely helpful - would recommend without hesitation.”

Helpful Report

Posted 6 months ago

Thank you for the review. We are thrilled to hear you are happy with the work carried out by our team, and we'll pass on your comments to them.

Posted 6 months ago

“Work done was a damp course following penetrating damp and a historic dry rot treatment that had been left unfinished. Both the surveyor (Melvin) and the team (unfortunately did not catch their names) who carried the work were punctual, polite and very professional. I am very happy with the work R&S carried out and will definitely use them again should the need arise. Thank you!”

Helpful Report

Posted 6 months ago

Thank you for the review, Chris. We are thrilled to hear you are happy with the work carried out by Melvin and his team, and we'll pass on your comments to them.

Posted 6 months ago

“Great job done by all concerned (Surveyor Steven, operatives Neil and Lucas. I contacted R&S Aberdeen about a woodworm issue in our kitchen floor. Steven came out the next day, confirmed minor woodworm issue, and also found some wet rot under the floor by the back door which he said could be easily repaired. Operatives Neil and Lucas arrived 10 days later as agreed, did the necessary to deal with the woodworm and replace the rotten woodwork as required; very fast and tidy workers. The whole R&S service was excellent.”

Helpful Report

Posted 6 months ago

Thank you for the review. We're delighted to hear you are happy with the work carried out by the team, we'll pass on your comments to Steven, Lucas and Neil. We look forward to working with you in the future.

Posted 6 months ago

“Extremely helpful and professional service. Steven explained the issues with my building clearly and supporting documentation was provided to help clarify the scope of works with the neighbours and potential buyers.”

Helpful Report

Posted 6 months ago

Thank you for the review, Trev. We're delighted to hear you are happy with the work carried out by Steven and we'll pass on your comments to him.

Posted 6 months ago

“Richardson & Starling resolved a couple of damp issues in my old house by replacing the affected inner walls and installing damp proof membrane and insulation. Job also involved reinstating portions of the cornice work. One small bit of the work had to be redone but they were fully committed to making it right and now it is all perfect. I'm happy I went with this firm as they've done a great job. Great team of tradespeople including Idriss, Brandon, Bob and Paul from Dundee branch,Kris from Kirkcaldy branch and Billy from Aberdeen branch who did such a precise job with the cornice work.”

Helpful Report

Posted 6 months ago

Thanks for the review, Jenny. We'll pass on your comments to the guys and look forward to working with you in the future.

Posted 6 months ago

“Excellent service from start to finish.”

Helpful Report

Posted 7 months ago

Thanks for your review, how could we have improved our service to reach a higher star rating?

Posted 7 months ago

“Problems started from 1st survey till work completed a year later! There were staffing issues, as further surveys were conducted by trainees and some of the workmen only being employed by company a few weeks Thought all problems were over once a final survey completed, but, unfortunately, the next weeks were not problem free I have contacted manager in Glasgow, and also the Kirkcaldy office, but, as yet have received no comment on the matter.”

Helpful Report

Posted 7 months ago

Hi, we note the points raised in your review and our senior manager will contact you with a view to discussing these with you.

Posted 7 months ago

Thank you for taking the time to meet with us to understand the circumstances. We accept that the service provided to you could have been better and we will strive to make improvements to the service we provide. Thanks

Posted 6 months ago

“Excellent service from Aberdeen staff Rachael, Senior Surveyor Steven and rot specialist / joiner Neil. Job completed at very high standard and highly recommend Richardson and Starling.”

Helpful Report

Posted 7 months ago

Thank you very much for the review. It's great to hear you are happy with the work carried out by the team. We'll pass on your comments to Rachael, Steven and Neil. We look forward to working with you in the future.

Posted 7 months ago

“Very helpful -explained the process carefully and in a technical language I found I could easily understand. .”

Helpful Report

Posted 7 months ago

Thanks for the review, Jan. We're delighted you are happy with the service provided by the team. We look forward to working with you in the future.

Posted 7 months ago

“We were delighted with the service you gave us very professional. All work carried out excellent and no problems at all.”

Helpful Report

Posted 7 months ago

Thank you for the review, we're delighted that you are happy with the service carried out and look forward to working with you again.

Posted 7 months ago

“Very informative worker, very competent work. Not upset by the difficulty of working in an attic full of stuff! Cleaned up brilliantly after the job. Worker was Kostas.”

Helpful Report

Posted 8 months ago

Thank you for the review, we appreciate you taking the time to tell us about your experience. We're delighted to hear you are happy with the service provided and look forward to working with you in the future.

Posted 8 months ago

“Helpful and informative throughout and a great overall job!”

Helpful Report

Posted 8 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 8 months ago

“Was not in when work got done but was pleased with the work when I seen it.”

Helpful Report

Posted 8 months ago

Thanks for your review, we are pleased that were happy with the works completed.

Posted 8 months ago

Richardson and Starling is rated 4.9 based on 593 reviews