Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 586 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed by the helpfulness and professionalism of all the Richardson & Starling (Dundee) branch staff with whom I had contact. Having recently bought an old stone cottage, there were a number of matters needing attention: damp in a cupboard under the staircase, mild woodworm in the attic, and sash windows that were not running smoothly. These have all been rectified to my satisfaction. All who were involved - Garry Shaw (Surveyor), Steve Hornby (Contracts Manager) and technicians, Bob Emery, Mike Cook & Paul Mitchell were very pleasant and did a great job.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that the team at Dundee will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“I was delighted by the service and work carried out by the Kirkcaldy team: Jim and James the joiners and John the plaster with Hannah Contracts administrator what a professional service and it all started with Neil the surveyor well done guys highly recommended.”

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Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Jim, James, John and Hannah will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Suspected that I might have a damp patch would need (costly) attention. Delighted with the surveyors report - condensation issue which just required me to keep an eye on the situation. Very happy with the service and outcome. The valuation fee was money very well and wisely spent. Recommended!”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review your experience with Richardson & Starling. We are sure that the team will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Excellent service from the dumfries branch, the technicians Evan and Bellamy arrived on time and were very good at doing the required works for the dry rot treatment in my house. Thanks”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Evan and Bellamy will be thrilled to hear that they earned yet another positive review for the company! Much appreciated.

Posted 1 year ago

“We had an outbreak of dry rot in our Victorian property in Aberdeen. Thank goodness we found Richardson and Starling to fix it. The initial survey was done by a very professional Surveyor. The works to remove the plaster and affected wood started within only a few weeks. Due to the nature of dry rot the full scope only became apparent once the plaster removal started. A partial replacement of the entrance stair way steps was required which involved skilled joinery in a small space. The Richardson and Starling Team were friendly and hard working. It was nice to see the range of experience in the team and see the more experienced members providing coaching to the newer ones. Part of the works included removal of the electrical fuse box. Even though electrical work isn't done directly by the R&S team, they arranged their preferred contractor, who came quickly and did a good job. Since we didn't have any contacts of our own, we appreciated R&S arranging this. The new plastering was done by a sub-contractor, also to a very high standard. It included some Victorian cornicing, so we appreciated that they were able to re-store this to the original style. To have an outbreak of dry rot was unfortunate but being in the professional hands of R&S certainly made it much easier for us to address it. Thank you very much to Stephen, Neil, Davy, Kostas, Callum and Rachael.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Stephen, Neil, Davy, Kostas, Callum and Rachael will be thrilled to hear that they earned yet another positive review for the company! Much appreciated

Posted 1 year ago

“Evan arrived promptly with a cheery smile and set to work straight away. He covered furniture left exposed, explained what he would do, and carried out the job from beginning to end with minimum fuss, finishing up by clearing away all debris from site. He inspired confidence with his workmanship and hopefully the next and final stage (plastering) will be just as professional.”

Helpful Report

Posted 1 year ago

Thank you for the review. It's great to hear you are happy with the work carried out by Evan and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 1 year ago

“Excellent job done by John,Josh & Dominik at my home in Troon. I had damp coming through a couple of walls and they carried out the work very efficiently with a professional finish and ready to decorate. My floors were completely covered and protected.”

Helpful Report

Posted 1 year ago

Thank you for your review, we really appreciate you taking the time to leave feedback on your experience with us. We'll pass on your comments to John, Josh & Dominik.

Posted 1 year ago

“Craig attended exactly on time, was professional polite and friendly. He quickly completed the work satisfactorily and everything was left clean and tidy. He even covered the stairs and landing with protector which is a nice touch.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Craig will be thrilled to hear that they earned yet another positive review for the company! Much appreciated.

Posted 1 year ago

“I needed surveyor advice from the Kirkcaldy branch regarding fairly major incident. Neil was able to give me excellent advice and very useful information. I'm very happy with the way my case was dealt with.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Neil will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Anonymous: Mr/Mrs C. Very pleased to recommend Richardson & Starling. The workforce David, Neil, Kostas and Callum, were very efficient, hard-working and cheerful at all times. They covered carpets and flooring and cleaned everything up after the work was finished. First-class all round, and friendly service. Thank you all, including surveyors and office personnel.”

Helpful Report

Posted 1 year ago

Thanks for your review, we're glad to hear that you're happy with the work David, Neil, Kostas and Callum carried out, we'll pass on your comments to them. We look forward to working with you in the future.

Posted 1 year ago

“Andrzej from the Aberdeen branch carried out the treatment to our loft professionally and was polite and informative at all times. He was very respectful of our property ensuring that the appropriate propective coverings were in place from our door to the loft.”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we appreciate you taking the time to leave feedback on your experience with us.

Posted 1 year ago

“Amazing service from start to finish. I bought my new home knowing from the home report that the roof space had signs of woodworm. The assessment was done quickly and report produced within a day. The job was done professionally and efficiently and without any disruption to my day. I highly recommend. Thanks.”

Helpful Report

Posted 1 year ago

Thanks for your review, we really appreciate you taking the time to leave us feedback. We look forward to working with you in the future.

Posted 1 year ago

“Very happy with work done Dan and Ben where both professional ,hard working and extremely pleasant to have work in your home. Finished wall after plastering is excellent and no mess. Thank you Dundee office . Small request would like a little better communication of arrival times so can plan day .”

Helpful Report

Posted 1 year ago

Thanks for your review JG. We're glad to hear you're happy with the job Dan and Ben did and we'll pass on your comments to them.

Posted 1 year ago

“Was very satisfied with the services of the Dundee branch and that of both technicians Bob Emery and Bobby the plasterer. The work was carried out on the dates set with the professionalism that you don't get from many companies nowadays. As stated in the work schedule carpet was protected and work site left clean and tidy. They did exactly as it says on the tin, would highly recommend.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that the team at the Dundee branch will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“We are very satisfied with the work carried out to our house by the Aberdeen Branch. The work was carried out to a high standard, on schedule and the property was left clean and tidy. Steven McLeavy who surveyed the property was helpful and explained the issue well. Sarah Angus and Rachael Murison made the arrangements and kept us well advised The technicians, David Shepherd, Callum Robertson and Neil Ferries were friendly, helpful and kept us informed of progress. all in all we were very satisfied with the service provided.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that the team at the Aberdeen branch will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Excellent job from the Dundee branch. Bob Emery provided a 1st class service.”

Helpful Report

Posted 1 year ago

Thank you for the review. It's great to hear you are happy with the work carried out by Bob and the team in Dundee, we'll pass on your comments to him! We look forward to working with you in the future.

Posted 1 year ago

“This company was recommended by our solicitor during purchase. They identified penetrating damp against the south wall of a granite property. The work done was very professional, and the technicians Kostas and Callum identified further potential problems which the company also fixed. The quality of the workmanship was excellent, but perhaps due to the season there were difficulties with the timings. They were delayed on a previous job, and our job then took longer likely inconveniencing the next clients. There was also a lack of communication between the various "teams" (subcontractors) such that there was a bit of a mess for us to clean up at the end, and to cart away. We were told that some work had to await a specialist plumber or electrical subcontractor, who when arrived, felt that the joiners could have done the work. That may have added to the cost. It is a high cost service and I guess for that reason I hold them to a higher standard.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, we are sorry that the works didn’t go exactly to plan, scheduling can sometimes be disrupted when further work is identified. It’s good to hear that you found the standard of work to be excellent. Thanks again for your feedback.

Posted 1 year ago

“Graeme and Willie did a great job in treating our damp problem in Larkhall New Parish Church. The organisation from start to finish was first class. Daryn the Supervisor and the contracts Team made sure that the work was done to a high standard. I would recommend Richardson & Starling to any church who have a Rot or Damp problem”

Helpful Report

Posted 1 year ago

Dear Graham, Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Graeme, Willie and Daryn will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Polite and efficient work leaving everything exactly as found.”

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Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling.

Posted 1 year ago

“We had a tenanted commercial property in Dundee which had a room affected by damp. Firstly their surveyor attended to assess the extent of the problem and then provided us with a detailed report of his findings. We needed a very quick turnaround as our tenant wasn't able to use the room for part of her business. The team from Richard & Starling were very accommodating and got the works completed with no disruption to the occupying tenant. Thank you very much for excellent service!”

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Posted 1 year ago

Thank you for the 5-star review. We appreciate you taking the time to review your experience with Richardson & Starling.

Posted 1 year ago

Richardson and Starling is rated 4.9 based on 586 reviews