Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 598 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Allan from the Dundee branch, visited us regarding some concerns we had with a possible damp issue. He described in detail what had caused this and offered solutions on how to stop it happening again, putting all our minds at rest. Wouldn't hesitate to call again and highly recommend.”

Helpful Report

Posted 4 years ago

Dear Ms McGregor, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Very happy with the work done by the team from the Dundee branch. I was kept up to date with any problems encountered and steps recommended to rectify them. All my furniture was protected and the debris from the job all removed. Very clean and tidy job carried out considering the scope of the job, all floorboards replaced and joists repaired. Well done to operatives Robbie & Scott, supervisor Steven and branch manager Allan. 👍”

Helpful Report

Posted 4 years ago

Dear Charlie, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Just had Kevin working in our home. What a great job he has done, despite removing plaster etc you would never know that he had been here. No mess at all, protected our contents. Added to this a nice chap, very easy to talk to. Many thanks fella!”

Helpful Report

Posted 4 years ago

Dear Mr Holland, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“I had window draught-proofing and re-plastering done with the Edinburgh branch. Pro's - Robin was friendly - Good quality work once completed Con's - Very high cost - The workers came very early in the morning, without offering any other possible times - The work was carried over 3 short (sometimes just one hour) working days, but could have been completed in 2 days - The plastering covered until about 20cm from the floor, and then skirting was used to cover the uncompleted parts. Not sure if that is routine/normal (see photo). - The replastering was done without discussion or offers about repainting the wall afterwards. I understand that this wasn't included in the agreed arrangements, however it left the wall still looking incomplete and I would have appreciated a warning that I also needed to get a painter in afterwards.”

Helpful Report

Posted 4 years ago

Dear Sir or Madam, We are sorry to hear that you wouldn't recommend our services to others. Could you please share your experience with us so that we can investigate the points raised - https://www.richardsonandstarling.co.uk/complaints/

Posted 3 years ago

“Excellent customer service from Martin Fernie, Stirling Branch Manager.”

Helpful Report

Posted 4 years ago

Dear Sir or Madam, We are sorry to hear about your negative customer experience. We would like to investigate the points you have raised. Could you please contact us at social@woodrot.com and provide some additional details about your survey?

Posted 4 years ago

“Edinburgh branch were great to deal with and Robin did a good job of the repair”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Stuart and Jordan were tidy and professional, always asking if I was happy with the work done, and completing additional work requested or required in a timely manner A+”

Helpful Report

Posted 4 years ago

Dear John, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“This was excellent service, price, completion of the job by Alan Swanson was first class and the place was cleaned perfectly by him when he had finished. Lisa in the Inverness branch was very helpful and efficient with a charming manner. The staff at the Aberdeen office were equally helpful. Recommend this Company to anyone.”

Helpful Report

Posted 4 years ago

Dear McLoughlin, Thank you for taking the time and reviewing your experience with Richardson & Starling. Can we ask if there was something wrong with our service since you rated it 3 out of 5/ Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We dealt with the Aberdeen branch. They completed the initial survey before lockdown and kept in contact until they were able to do the work. We were impressed with everyone involved: professional, friendly and helpful.”

Helpful Report

Posted 4 years ago

Dear Ms MacMillan, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“I was very pleased with the service I received from everyone I spoke to. Lisa at the Elgin office kept me informed as to what would be happening, she was very helpful and polite over the phone, Rick the surveyor that came to the house, Neil and Robbie who did the job were true professionals. An excellent job.”

Helpful Report

Posted 4 years ago

Dear Ms Darnell, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Clarke Elsby gave us really good advice, addressed our concerns and put us at ease during the survey. We were very happy with the friendly and personal service.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 3 years ago

“Great communication from initial enquiry to job completion. Professional job carried out in a timely, tidy and high quality fashion. All staff knowledgable and provide confidence the job is getting done correctly. Extremely satisfied overall.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Prompt, efficient and punctual service from an impeccably polite operative”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“We have used Richardson & Starling on two occasions in the past for damp patches on the interior walls of our house; this was several years ago and there have been no further problems. The most recent problem we experienced was with wet rot affecting the outside framework of our timber conservatory - this was repaired with resin by Robin (Edinburgh branch) to a surprisingly high standard. The damaged timber has now been restored to its former condition - this guy is a real artist.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Quite satisfied with work completed in a professional manner by Jamie and Robin”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Robin from the Edinburgh branch did a great job”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Exemplary in all aspects, in particular our technicians Billy Cooper and David Wade.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Polite and professional. Clean and tidy. Punctual, explained the work involved. We would recommend. Mike & Kevin 😃”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“Kevin and Mike turned up on time. They knew what had to be done and quickly got on with it. At times it was very noisy but that was to be expected. They were happy to show me at various stages what they had done, and were happy to say when my electrician could do his stuff before the plasterer did his work. They where pleasant to have around. According to my neighbour who is retired from the building trade, they have all done a good job. Trouble is I will have to decorate, life is just full of problems, but one has been solved by Richardson and Starling.”

Helpful Report

Posted 4 years ago

Dear Mr Brown, Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

“This is the second time we have used the Dundee Branch. They treated dry rot in our Victorian house a few years ago. It was a kind of job that any house owner dreads - a lengthy and complex operation. It was carried out professionally and efficiently. The service was excellent, hence our return to the firm in July 2020. This time Mike (who had worked with us previously) and Andy did a quick and neat job in stripping, (thankfully nothing nasty was found) and rebuilding an internal wall in another part of the house. The reason that we chose R & S Dundee Branch, was not only because of their excellent service but the trust that we had previously developed in Allan Brown and his men. Highly recommended.”

Helpful Report

Posted 4 years ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated! Kind Regards, Richardson & Starling Team

Posted 4 years ago

Richardson and Starling is rated 4.9 based on 598 reviews