Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 586 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 586 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

Write Your review

Tell us how Richardson and Starling made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Neil Ferries from Aberdeen Branch oversaw our works and they were carried out efficiently, courteously, arrived when they said they would arrive. I would recommend. Inverness”

Helpful Report

Posted 9 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that our Aberdeen branch will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 9 months ago

“Close attention to the damp problem and possible causes, recommendations for dealing with it, prompt and tidy work carried out to correct it.”

Helpful Report

Posted 10 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Much appreciated

Posted 10 months ago

“The team have addressed our problem and helpfully acted flexibly when needed. It is important for the customer and the company to clarify together the nature and extent of the customer’s problem at the outset.”

Helpful Report

Posted 10 months ago

Thank you for your feedback, please contact our surveyor to discuss how we could have improved our service.

Posted 10 months ago

“Dundee branch were quick to respond and the surveyor was polite and offered good advice. Install engineer came, was good and kept the area clean and tidied up after him. All in all a good experience 👍”

Helpful Report

Posted 10 months ago

Hi Michael, thank you for the positive review, it's great to hear you are happy with the job carried out by our Dundee team, we will pass on your comments to them and look forward to working with you in the future.

Posted 10 months ago

“The men who carried out my work were extremely polite and professional. They attended on time and tidied up each day. There was no mess. I am delighted with the work carried out and would recommend Richardson and Starling.”

Helpful Report

Posted 10 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 10 months ago

“Overall I was happy with the quality of the work, and the final result is very good. The thing that stopped me from giving a higher rating was that some of the work had to be repeated - some damp proof membranes had to be redone in order to be able to do the plastering properly. This delayed the whole job significantly, though I do understand that as it happened over the Christmas period, timing was difficult, but it was frustrating, and brought extra distruption and cleaning up. I should stress that the response of Steven Hornby to this problem was very good and helpful, and the same goes for Bob Emery.”

Helpful Report

Posted 10 months ago

Thank you for your constructive feedback. On occasion, we may need to amend our specification to ensure that the client receives the best repair method. We are pleased that the finished work meets with your approval and look forward to working with you in the future.

Posted 10 months ago

“The team from Richardson and Starling did a great job, good workmanship and communication, thank you Craig, Deacon and Chris!”

Helpful Report

Posted 11 months ago

Thank you for the review. It's great to hear you are happy with the work carried out by the team and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 11 months ago

“I asked for a roof survey based on information given in the home report when I bought this house in May. I had to wait about 3 weeks, less than I expected considering how well respected and busy Richardson and Starling are. The report was delivered by email with details and costs fully explained. Only a minor error in describing the house which was of no consequence. I arranged for the work to be done and waited another 2 weeks or so. On the date arranged the two young men arrived as expected, we're up in the loft for about 2 hours, cleared up and finished by letting me know not to go up there for a couple of hours. Very efficient, clean and effective work thank you very much. I can see why you are so highly rated.”

Helpful Report

Posted 1 year ago

Thanks for the review Ruth. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Posted 1 year ago

“First class service and effort from Evan, who worked beyond his hours to make sure the job was complete to a high standard. Evan communicated with us to let us know exactly when he’d arrive, then explained what he would do, what precautions we had to take (some floorboards were removed and the joists sprayed to kill a small section of woodworm), and was friendly and helpful throughout. Very impressed.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review your experience with Richardson & Starling. We are sure that Evan will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Excellent service from start to finish. From our surveyor - Mark Kerr, to the guys that did the work - Neil Ferris and Davie Shepherd, the team were fantastic. Neil and Davie worked non-stop and completed the work to a high standard. They were very respectful of our property and always had time to discuss the work and answer any questions we had. The plasterer Jimmy was also excellent. He completed the work quickly to an extremely high standard.”

Helpful Report

Posted 1 year ago

Thanks for the positive review David. We'll pass on your comments to the team and look forward to working with you in the future.

Posted 1 year ago

“Was very satisfied with the work carried out by this company,Melvin surveyor who answered any questions i had,Ross and Scott who carried out the work very professional always on time, would certainly recommend this company and use them again”

Helpful Report

Posted 1 year ago

Thank you for the review. It's great to hear you are happy with the work carried out by Ross, Scott and Melvin and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 1 year ago

“The team were professional, efficient and prompt. They were respectful of my house by laying covering and protecting my flooring. My father used this firm 30years ago and he recommended them at that time, can't praise them enough.”

Helpful Report

Posted 1 year ago

Thank you for your positive review, we appreciate you taking the time to leave feedback on your experience with us.

Posted 1 year ago

“5 star service by Davie Shepherd & Callum. Couldn't fault them and would highly recommend Richardson & Starling”

Helpful Report

Posted 1 year ago

Thank you for the review. It's great to hear you are happy with the work carried out by David and Callum, we'll pass on your comments to them! We look forward to working with you in the future.

Posted 1 year ago

“Excellent work by Craig. Thanks!”

Helpful Report

Posted 1 year ago

Thanks for your review, we really appreciate you taking the time to leave us feedback. We look forward to working with you in the future.

Posted 1 year ago

“The Dundee team of Richardson and Starling did an excellent job of dealing with the dry rot in our house. I would particularly mention the work of Bob Emery, the joiner. He was very competent and efficient, and he was always happy to take the time to explain to us what he was doing and why. And he was very cheerful, despite the fact that Storm Babet was raging at the time and making everything just that bit more difficult.”

Helpful Report

Posted 1 year ago

Thanks for the positive review. We'll pass on your comments to Bob and look forward to working with you in the future.

Posted 1 year ago

“Professional service from the Kirkcaldy team. Graham carried out the inspection, Alex and Kris did an excellent job with the wall repair and plastering and Sean completed the joiner work to a good standard.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to review your experience with Richardson & Starling. We are sure that Graham, Alex, Kris and Sean will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Very good experience from start to finish. Great communication from the survey, admin and contracts teams throughout. Tradesman was excellent, and delivered a high quality of workmanship. Highly recommended.”

Helpful Report

Posted 1 year ago

Thank you for your positive review Alan, we appreciate you taking the time to leave feedback on your experience with us.

Posted 1 year ago

“Our Church property in Larkhall was affected by Rising Damp, Wet and Dry Rot. We engaged Richardson & Starling to deal with the property problem. The property was surveyed by Craig who carried out a thorough and professional survey and issued a very detailed report. The contracting was supervised by Daryn who managed the works from start to finish and kept us updated and communicated well with us. The quality of the works was carried out to a very high standard by Graeme, Willie, Davie, Billy, John, Josh and Scot who were courteous and very tidy considering the major repair works. The office staff were very helpful and easy to contact. I would recommend Richardson & Starling to anyone who finds that they have a damp, woodworm or rot problem in their property. Great Company for Property Repairs.”

Helpful Report

Posted 1 year ago

We truly appreciate you sharing your positive experience with Richardson & Starling. Your kind words about our team's dedication, from the meticulous survey by Craig to the top-notch work by Graeme, Willie, Davie, Billy, John, Josh, and Scot, mean the world to us. Daryn's supervision and clear communication, alongside our efficient office staff, aim to make your experience seamless. Thank you for recommending us to others facing property issues. Your trust in our commitment to high standards is greatly valued. Please know we're here to assist you in the future whenever needed.

Posted 1 year ago

“We were extremely happy with the work that the Dundee branch carried out. Mr Emery once finished the work the room looked as if he had not done it.”

Helpful Report

Posted 1 year ago

Thank you for the review. It's great to hear you are happy with the work carried out by our team, we'll pass on your comments to them! We look forward to working with you in the future.

Posted 1 year ago

“Your plasterer Sonny carried out an excellent job in the repair of dampness at our home. His skill and attitude to his work are of the highest standard.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Sonny will be thrilled to hear that they earned yet another positive review for the company! Much appreciated.

Posted 1 year ago

Richardson and Starling is rated 4.9 based on 586 reviews