Richardson and Starling Reviews

Name: Richardson and Starling
Address: 8 Cambuslang Way Cambuslang, Glasgow
Rating: 4.87

4.9 Rating 598 Reviews

97 %

of reviewers recommend Richardson and Starling

Company Reviews

Metrics

Info

4.9

Based on 598 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Richardson and Starling:

With a network of 16 branches across Scotland and the North of England, Richardson and Starling are one of the top property preservation companies in the UK. After more than 85 Years of continuous growth, we can now provide a complete property preservation solution backed up with our long-term guarantees.

Our efforts to provide the highest quality workmanship and exceptional customer service are continuously recognised through online customer reviews and construction industry awards.

No matter if it is a condensation issue in your flat, penetrating damp problems in your house or a timber rot attack in a historic building, Richardson & Starling can provide a targeted and value for money solution.

Branches across Scotland and the North of England: Glasgow, Edinburgh, Aberdeen, Stirling, Dumfries, Kirkcaldy, Carlisle, Dundee, Ayr, Lanark, Perth, Oban and Hawick.

Visit Website

Phone:

01416479485

Email:

info@woodrot.com

Location:

8 Cambuslang Way Cambuslang
Glasgow
G32 8ND

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Richardson and Starling 5 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful -explained the process carefully and in a technical language I found I could easily understand. .”

Helpful Report

Posted 8 months ago

Thanks for the review, Jan. We're delighted you are happy with the service provided by the team. We look forward to working with you in the future.

Posted 8 months ago

“We were delighted with the service you gave us very professional. All work carried out excellent and no problems at all.”

Helpful Report

Posted 8 months ago

Thank you for the review, we're delighted that you are happy with the service carried out and look forward to working with you again.

Posted 9 months ago

“Very informative worker, very competent work. Not upset by the difficulty of working in an attic full of stuff! Cleaned up brilliantly after the job. Worker was Kostas.”

Helpful Report

Posted 9 months ago

Thank you for the review, we appreciate you taking the time to tell us about your experience. We're delighted to hear you are happy with the service provided and look forward to working with you in the future.

Posted 9 months ago

“Helpful and informative throughout and a great overall job!”

Helpful Report

Posted 9 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 9 months ago

“Was not in when work got done but was pleased with the work when I seen it.”

Helpful Report

Posted 10 months ago

Thanks for your review, we are pleased that were happy with the works completed.

Posted 10 months ago

“The guys were always on time, kept me up to date with what they were doing and told me what the damp problems were and how they were going to fix them. Very helpful. Cleaned up very impressively when they were finished..”

Helpful Report

Posted 10 months ago

Thanks for the positive review. We'll pass on your comments to the team and look forward to working with you in the future.

Posted 10 months ago

“Great organisation to deal with. The Dumfries team were excellent, Paige, Anna and Chris in the office, the team at the house; Kev, Paul and Bellamy and the surveyor Kris who assessed the property prior to the work. Every stage managed efficiently, great communication and effective customer service. Following completion all guarantees provided and support available if any outstanding issues arise.”

Helpful Report

Posted 10 months ago

Thank you for the review. We're thrilled to hear you are happy with the work carried out by our team; we'll pass on your comments to them. We look forward to working with you in the future.

Posted 10 months ago

“What can I say I have to take my hat off to the service I have received. Especially Paul, Brian and John the technicians all done in two and a half days and very clean and tidy job. It was nice just to pass keys over and the work was done and didn’t have to be there. Thank you”

Helpful Report

Posted 10 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that Paul, Brian and John will be thrilled to hear that they earned yet another positive review for the company! Much appreciated

Posted 10 months ago

“Great service for woodworm treatment. Thanks”

Helpful Report

Posted 10 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 10 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 10 months ago

“Very professional at all stages of the process and kept us informed on what was happening and why. The damp work was dealt with in as clean a way as these things are possible with the guys putting plastic sheeting over everything we couldn’t move. When there was an unexpected leak in the nearby heating pipes (which were very old!) this was dealt with promptly by the plumber R&S employs. This saved us extra hassle we didn’t need! This is the second time I have used this company and highly recommend them.”

Helpful Report

Posted 10 months ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that the team will be thrilled to hear that they earned yet another positive review for the company! Much appreciated.

Posted 10 months ago

“Very good job of repairing a concrete floor and laying suitable flooring in a shower room and corridor. Bathroom fittings were removed and put back; doors were refitted to accommodate the new flooring. However the total job took longer than we thought and there was a mis-communication over the date for the work to take place.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to leave a review and we are pleased that you are happy with the works. Please get in touch with us to discuss how we could have improved our service.

Posted 11 months ago

“Dampness in garage sorted out. All organised and work competed exactly as quoted. Bob did an excellent job. He never stopped despite the cold weather.”

Helpful Report

Posted 11 months ago

Thanks for the positive review. We'll pass on your comments to Bob and look forward to working with you in the future.

Posted 11 months ago

“Neil Ferries from Aberdeen Branch oversaw our works and they were carried out efficiently, courteously, arrived when they said they would arrive. I would recommend. Inverness”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. We are sure that our Aberdeen branch will be thrilled to hear that they earned yet another positive review for the company! Much appreciated!

Posted 1 year ago

“Close attention to the damp problem and possible causes, recommendations for dealing with it, prompt and tidy work carried out to correct it.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Much appreciated

Posted 1 year ago

“The team have addressed our problem and helpfully acted flexibly when needed. It is important for the customer and the company to clarify together the nature and extent of the customer’s problem at the outset.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, please contact our surveyor to discuss how we could have improved our service.

Posted 1 year ago

“Dundee branch were quick to respond and the surveyor was polite and offered good advice. Install engineer came, was good and kept the area clean and tidied up after him. All in all a good experience 👍”

Helpful Report

Posted 1 year ago

Hi Michael, thank you for the positive review, it's great to hear you are happy with the job carried out by our Dundee team, we will pass on your comments to them and look forward to working with you in the future.

Posted 1 year ago

“The men who carried out my work were extremely polite and professional. They attended on time and tidied up each day. There was no mess. I am delighted with the work carried out and would recommend Richardson and Starling.”

Helpful Report

Posted 1 year ago

Thank you for taking the time and reviewing your experience with Richardson & Starling. Your feedback is much appreciated!

Posted 1 year ago

“Overall I was happy with the quality of the work, and the final result is very good. The thing that stopped me from giving a higher rating was that some of the work had to be repeated - some damp proof membranes had to be redone in order to be able to do the plastering properly. This delayed the whole job significantly, though I do understand that as it happened over the Christmas period, timing was difficult, but it was frustrating, and brought extra distruption and cleaning up. I should stress that the response of Steven Hornby to this problem was very good and helpful, and the same goes for Bob Emery.”

Helpful Report

Posted 1 year ago

Thank you for your constructive feedback. On occasion, we may need to amend our specification to ensure that the client receives the best repair method. We are pleased that the finished work meets with your approval and look forward to working with you in the future.

Posted 1 year ago

“The team from Richardson and Starling did a great job, good workmanship and communication, thank you Craig, Deacon and Chris!”

Helpful Report

Posted 1 year ago

Thank you for the review. It's great to hear you are happy with the work carried out by the team and we'll pass on your comments to them! We look forward to working with you in the future.

Posted 1 year ago

“I asked for a roof survey based on information given in the home report when I bought this house in May. I had to wait about 3 weeks, less than I expected considering how well respected and busy Richardson and Starling are. The report was delivered by email with details and costs fully explained. Only a minor error in describing the house which was of no consequence. I arranged for the work to be done and waited another 2 weeks or so. On the date arranged the two young men arrived as expected, we're up in the loft for about 2 hours, cleared up and finished by letting me know not to go up there for a couple of hours. Very efficient, clean and effective work thank you very much. I can see why you are so highly rated.”

Helpful Report

Posted 1 year ago

Thanks for the review Ruth. It's great to hear you are happy with the work carried out by our team and we'll pass on your comments. We look forward to working with you in the future.

Posted 1 year ago

Richardson and Starling is rated 4.9 based on 598 reviews