Rhino Aluminium Ltd Reviews

Name: Rhino Aluminium Ltd
Rating: 4.78

4.8 Rating 158 Reviews

97 %

of reviewers recommend Rhino Aluminium Ltd

4.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rhino Aluminium Ltd:

Rhino Aluminium Ltd are manufacturers of Aluminium Bi-folding Doors and Aluminium Windows. We have been in the trade for 20 years and are proud of what we do.

We are a 3 generation family business based in the South East of the United Kingdom with our focus firmly fixed on quality, professionalism and value for money.

Established in 2012 the directors of Rhino Aluminium identified the lack of Aluminium fabricators in the industry that were able to deliver a great product coupled with a good level of customer service.

The directors of Rhino Aluminium – Andrew & Paul – both come from completely separate business backgrounds and bring a mixture of skills and expertise to the business from their involvement and experience within these professional sectors of industry.

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Phone:

01843446679

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Rhino Aluminium Ltd 5 star review on 9th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have installed all new powder coated aluminium anthracite windows and doors for the whole new house. These include a large feature trapezium window, sliding triple track doors, Front Door, French doors, top hung windows all with solar tinted double glazing. As a self build we had extensively researched the products/ quality/ price in the market and settled on Rhino for our needs. First class customer service and advice on our needs, a demonstration of what we would be getting at their showroom before purchase, manufactured to our needs and delivered on time. A couple of small issues resolved without question in a timely manner. So we are very pleased we found Rhino from the many companies seeking the business.”

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Posted 3 years ago

You've our kind of customer! We are delighted to have helped you with your project and thank you for the feedback.

Posted 3 years ago

“Look great”

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Posted 3 years ago

We agree! Your project looks fantastic!

Posted 3 years ago

“excellent quality excellent service excellent value”

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Posted 3 years ago

Great to hear that you like what we do and thank you so much!

Posted 3 years ago

“Excellent product with a short lead time makes life so easy as it should be.”

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Posted 3 years ago

Thank you so much for such a nice review! Customers like you make our hard work worth while!

Posted 3 years ago

“I shopped around several companies before settling on Rhino. Their delivery time was quicker, despite needing a custom colour, their prices were very competitive and they delivered on time - despite a small blip which they bent over backwards to resolve rather than let us down. The independent bi fold door fitter we employed told us we had a good quality door. Excellent service all round.”

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Posted 3 years ago

Such a very kind review and thank you for being such an understanding customer. We're delighted that you're happy with your products.

Posted 3 years ago

“We have bought a lot of windows, doors and bifold doors from Rhino and we are very happy with the product and the customer service and aftercare we received from Rhino.”

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Posted 3 years ago

Rhino Aluminium are built on great customers like you! Thank you so much for your continued support and we're pleased that you are happy with our products and service.

Posted 3 years ago

“Amazing customer service - great bespoke sized door purchased - happy customer”

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Posted 3 years ago

“Should have realised it was my fault from a company which lacks integrity: I see the test of a business’s approach to complaints as a gauge of how confident I would be to use a company, if things do go wrong I would hope they take responsibility and put the situation right. My experience of Rhino Aluminium is that the issues I had were belittled by the owner who suggest I had too much time on my hands and the written reply below from the owner is completely untrue, they obviously have very little integrity as a business. I experienced three issues. Before ordering the quote stated that all orders are expected to be delivered within 14 days. I guess the key word is “expected”, as soon as I placed my order on 21st January the delivery date jumped to over double that (23rd February). At this time I was advised they only offer a kerb side drop off and I would need 2-3 people to unload. Being given early notice of this made this no issue. On 16th February I called to check my delivery was still due 23rd and it was confirmed that there was no change. I also called on 19th to check again and was given the same response. I therefore arranged the labour needed to off load on the agreed date. On 23rd, mid-morning I called the company to check what time they were to deliver and I was told they would not be delivering that day. I pleaded with the delivery manager to try and deliver that day as I had the labour waiting, but around mid-afternoon I just received a message to say it would now be the next day. I had to cancel the window installer due the following day and rearranged for him to attend a few days later. I thought the company would accept this was their fault I had labour waiting to unload, but the owner has subsequently explained to me how it was actually my fault. In what seemed a well rehearsed dialogue I was told that the problem with “people like me”, whatever that means, is that I live in an age of instant gratification, I expect to press the order button and it arrive the next day (5 weeks is not the next day?). It was only 24 hours different and I must have too much time to waste to have brought this to his attention. They have over 20 deliveries a day and I should expect there to be issues. If I had wanted a smooth customer experience I should have gone to Everest and taken their bottle of Champaign while they sold me the dream. I was a little taken back at such a response which seemed very unprofessional. To top this I was told that to have raise this with him was ridiculous with a question – “you realise how ridiculous this is don’t you”. One of his colleagues swore loundly in the background, which I was told was not aimed at me, but at the owner who was on the phone – judge for yourself if this is a professional business. I was then told being an able body person (not sure how he knew that) I should have unloaded it myself (i.e. I should have disregarded their email advising I needed 2-3 people). He followed this with a comment that he loses hand-over fist with things that go wrong each day and I like him should take this on the chin. There must be a problem with the company if they are losing hand over fist each day and if that is true they will not be a sustainable business (they don’t take credit cards – which would offer additional deposit protection for a business which seems to suggest they are creating losses). I then explained that once the delivery arrived a cill was wrong (incidentally they insist on full payment before they unload anything and 50% upfront). I expected this to be a clear cut acceptance of an error, but again this appeared to be my fault. The issue had arisen due to an estimating software problem as they were changing systems (sounds like their issue so far right?, but hold on), I should have just cut the incorrect cill myself rather than making a 4 hour 200 mile journey to pick up the correct lengths. I spoke to the wrong person at Rhino Aluminium who instead of telling me to cut it (which I would not have been happy to do anyway) told me you can pick them up, we won’t be able to get them to you today. The rearranged window fitter was due the following day, so picking them up was what I had to do. So from thinking it was their issue, it was now my fault – I spoke to the wrong person (not sure how I was to know that) and I should have cut the incorrectly provided items myself. I was then told “the problem with people like you (again that phrase) is you think construction is easy, you look at Youtube and think I’ll give that a go, when it goes wrong you don’t like it”. It seemed their error was again my fault and was a ‘problem with people like me’. To top it off I was told on the calls conclusion that he had given me the courtesy of his time, I guess the inference was that I was to be thankful that he had spared his time to explain why his issues were actually my fault (in his mind anyway)! and that if I was not happy they have no complaints process and I should maybe go to the BBC’s rogue traders to see if they would take up my case. So in shorty, I should have expected things to go wrong by using them, if I had wanted a good service I should have used another company and that my issues were just too bad. I did speak to Aluk about the company, but they don’t get involved in issues caused by their distributers unless it is a product performance issue. So a word of warning – if things go wrong with this company, you will have no recourse, I guess a true case of caveat emptor – Buyer beware! If you are ‘a person like me’ I would think twice before using this company.”

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Posted 3 years ago

Rhino Aluminium have been awarded a 4.7 (out of a maximum 5 starts) for good reason - WE ARE OUTSTANDING in what we do! If you ever needed an example of a self entitled, totally unreasonable customer then here he is! THE ONLY THING THIS CUSTOMER DEMANDED WAS COMPENSATION! Over and over again...give me money...I want money....I demand money! Without any justification as to how or why MONEY would somehow make the ONE DAY LATE delivery all better for him!? The products that the customer brought from us have been fitted and the job is done, and by his own admission, he is more than happy with them -YET...he went on a 3 week phone campaign, demanding he speak with the owner, and for what...MONEY! I find this very sad and we wish the customer well, it's just a sad world when people threaten a bad review in order to grieve money back! We are a direct supply company, and like all members of the building industry we do suffer the occasional delay, although our rating proves that this is extremely rare! We do not accept credit cards due to the law changing, where the company are forced to pay a fee to accept a credit card - and therefore we decided not to accept this form of payment. The owner of Rhino Aluminium tried to call the customer over 10 times during his 3 week phone campaign and then spent over 1.5hrs on the phone trying to appease the customer - this says a lot for our level of commitment and dedication - BUT we will NOT be bullied into 'paying someone off' because they threaten us with a bad review...Rhino Aluminium do have to pick up the cost of errors, which are usually the end customer not quite understanding the products (the customer did not have an installer that understood that cutting a cill down to the required length is standard practice), but as our publically available financial records show - we are a healthy and successful company that are growing from strength the strength each and every year! We have 1000's of happy customers each and every month and have done for coming on for a decade now.

Posted 3 years ago

“Our builder recommended this company to us to get our bi fold doors. We popped into their showroom near Westwood Cross and we were given a brief look at their product. You could also see people working on the doors which really made a difference. Seeing how they produced it and how they worked. The product is beautifully produced and high quality. The view at the back of the house from inside and out is now very attractive.”

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Posted 4 years ago

“We ordered bi-fold doors with integral blinds and a window for our kitchen extension guided by Shanade in relation to the colour of the integral blinds. They look absolutely stunning and are of a great quality. To date we have requested some replacement parts which have been sent promptly and without hesitation by Paul. I cannot fault the after sales service to date and I hope that continues to the very end of and beyond my warranty. Keep it up Rhino!”

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Posted 4 years ago

“Since the first interaction with Rhino, the team have been very knowledgable and accommodating. The end products are fantastic and exactly as they have needed to be. I had a few quotes to compare with other manufacturers and Rhino were cheaper than all, you will not find a better product any cheaper elsewhere. For all my glazing and doors, I will only use Rhino in the future. For sure.”

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Posted 4 years ago

“Cannot rate them highly enough.top range product.helpful staff from office to factory manager to delivery drivers,who make it simple to arrange a order which arrives on time.will keep recommending them and use them on any future projects.”

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Posted 4 years ago

“Good service and delivered on time.”

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Posted 4 years ago

“Good products at reasonable prices. Thanks Launch Builders”

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Posted 4 years ago

“A friendly and efficient service throughout. Very happy to have chosen to order my bifold doors through Rhino!”

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Posted 5 years ago

“Their service was perfect ! My door are amazing and fit perfectly 👍🏾”

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Posted 5 years ago

“Just a quick note to say how happy I am with the service provided by Rhino Aluminium and I would recommend them to anyone looking for new aluminium windows or doors”

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Posted 5 years ago

“👍👍👍👍👍👍👍👍👍👍👍👍👍”

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Posted 5 years ago

“No hassle delivery and all as agreed.”

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Posted 5 years ago

“Great speed on quoting and revised quotes. Delivery as agreed, products of high quality but at very competitive prices. Will definitely use again as main aluminium door and window supplier.”

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Posted 5 years ago

Rhino Aluminium Ltd is rated 4.8 based on 158 reviews