Rhino Home Protect Reviews

Name: Rhino Home Protect
Address: Windsor House, Troon Way Business Centre, Humberstone Lane, Thurmaston
Rating: 4.71

4.7 Rating 1,338 Reviews

96 %

of reviewers recommend Rhino Home Protect

Company Reviews

Metrics

Info

4.7

Based on 1,338 reviews

Shipping & Delivery
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

0116 2749 100

Location:

Windsor House, Troon Way Business Centre, Humberstone Lane
Thurmaston
LE4 9HA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to read and apply for insurance. Hopefully won't need to use it.”

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Posted 3 months ago

“Simple and straightforward, with good easy to read English.”

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Posted 3 months ago

“Easy to subscribe and apply for insurance production.”

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Posted 3 months ago

“Easy to subscribe and clear information - Hopefully it will be also easy to claim in cause of issues!”

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Posted 3 months ago

“Asked to leave a review after purchase: Very easy to get a quote based on needs and proceed to ordering. Very straightforward. Simple language on policy docs. Reluctant to give 5 star only because the ease of the process so far says very little about the claims side of the service, which is kind of the whole point of having insurance so it doesn't seem right reviewing that aspect as of now. If the opportunity arises (although hopefully it won't) I will update the review accordingly.”

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Posted 4 months ago

“Easy to subscribe, clear information.”

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Posted 4 months ago

“Clear terms and easy to subscribe.”

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Posted 4 months ago

“Great insurance and very easy to apply! Thanks for making it so easy! First time buyer”

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Posted 4 months ago

“Taken out this insurance only for piece of mind, but hope everything goes smoothly with the house purchase so we don`t actually need to use it.”

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Posted 4 months ago

“All the instructions online are clear and informative.”

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Posted 4 months ago

“this one is simply good and team helpful , recommended serivce if you are buying a house”

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Posted 4 months ago

“Easy to understand and transact”

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Posted 4 months ago

“Easy website to navigate with all of the terms and conditions spelt out very cleary. The prices and options also offer a wide range of cover for varying needs.”

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Posted 4 months ago

“Very helpful when I wasn't quite sure if I was within the period to purchase and they replied to me very quickly.”

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Posted 4 months ago

“Didn’t take long to fill in the form read the policy and make a payment. Easy and user friendly”

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Posted 4 months ago

“Easy to purchase the insurance - Hopefully i won't need it, but peace of mind in case things don't work out right.”

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Posted 4 months ago

“Easy to enter basic details about purchase and affordable for valued peace of mind”

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Posted 4 months ago

“They're asking me for a review but I just bought the insurance I obviously don't know how it will pan out.”

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Posted 4 months ago

“Part of the insured amount is insufficient.”

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Posted 4 months ago

“I have just spoken to Rhino home protect on the Phone who explained I cannot claim, firstly because I did not need a mortgage and was a cash buyer. secondly because I renegotiated on the purchase price. This was due to dangerous electrics after paying for an EICR certificate, advised to be done from the Rics Survey which cost 725 pounds plus 2 certificates at 310 pounds. The electrition advised a complete re wire on the house and to forward the certificate to the Vendor for immediate attention. Which I did. I Had no choice but to renegotiate as the costs of all the repairs and inconvenience that were flagged up were huge plus I would not be able to move in until the re wiring was done. I was prepared to do this if I had the budget.so renegotiated. This policy does not cover me because I renegotiated and am a cash buyer, even though the Vendor has now put the house back on the market with an unsatisfactory EICR which I paid for. I feel sorry for the next potential buyers. so! I cannot claim back what I paid for the Survey. I strongly feel that this situation falls under things out of our control as buyers but the lady on the phone said no I can't claim because I renegotiated and the vendor didn't accept my offer. very disappointed.”

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Posted 4 months ago

Thank you very much for your comments. With most insurance Policies the trigger for a claim needs to be something that is outside of the Policyholder’s control, as any loss needs to be fortuitous. Unfortunately, in the circumstances you’ve described above, your re-negotiation would be the trigger for a claim, which is something that is deemed to be within your control. Whilst we appreciate the survey has prompted you to renegotiate, an adverse survey is not unusual and so this type of Policy does not generally protect against these situations. Appreciate this is disappointing for you, by all means give us a call if you want further clarification.

Posted 4 months ago

Rhino Home Protect is rated 4.7 based on 1,338 reviews