Rhino Home Protect Reviews

Name: Rhino Home Protect
Address: Windsor House, Troon Way Business Centre, Humberstone Lane, Thurmaston
Rating: 4.71

4.7 Rating 1,303 Reviews

96 %

of reviewers recommend Rhino Home Protect

Company Reviews

Metrics

Info

4.7

Based on 1,303 reviews

Shipping & Delivery
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

0116 2749 100

Location:

Windsor House, Troon Way Business Centre, Humberstone Lane
Thurmaston
LE4 9HA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to purchase the insurance - Hopefully i won't need it, but peace of mind in case things don't work out right.”

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Posted 3 months ago

“Easy to enter basic details about purchase and affordable for valued peace of mind”

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Posted 3 months ago

“They're asking me for a review but I just bought the insurance I obviously don't know how it will pan out.”

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Posted 3 months ago

“Part of the insured amount is insufficient.”

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Posted 3 months ago

“I have just spoken to Rhino home protect on the Phone who explained I cannot claim, firstly because I did not need a mortgage and was a cash buyer. secondly because I renegotiated on the purchase price. This was due to dangerous electrics after paying for an EICR certificate, advised to be done from the Rics Survey which cost 725 pounds plus 2 certificates at 310 pounds. The electrition advised a complete re wire on the house and to forward the certificate to the Vendor for immediate attention. Which I did. I Had no choice but to renegotiate as the costs of all the repairs and inconvenience that were flagged up were huge plus I would not be able to move in until the re wiring was done. I was prepared to do this if I had the budget.so renegotiated. This policy does not cover me because I renegotiated and am a cash buyer, even though the Vendor has now put the house back on the market with an unsatisfactory EICR which I paid for. I feel sorry for the next potential buyers. so! I cannot claim back what I paid for the Survey. I strongly feel that this situation falls under things out of our control as buyers but the lady on the phone said no I can't claim because I renegotiated and the vendor didn't accept my offer. very disappointed.”

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Posted 3 months ago

Thank you very much for your comments. With most insurance Policies the trigger for a claim needs to be something that is outside of the Policyholder’s control, as any loss needs to be fortuitous. Unfortunately, in the circumstances you’ve described above, your re-negotiation would be the trigger for a claim, which is something that is deemed to be within your control. Whilst we appreciate the survey has prompted you to renegotiate, an adverse survey is not unusual and so this type of Policy does not generally protect against these situations. Appreciate this is disappointing for you, by all means give us a call if you want further clarification.

Posted 3 months ago

“Fast and easy.”

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Posted 3 months ago

“Nice and simple.”

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Posted 3 months ago

“Purchase was easy to complete, and full information was provided prior to payment.”

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Posted 3 months ago

“Good and simple”

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Posted 3 months ago

“Highly recommended very easy process”

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Posted 3 months ago

“Easy and affordable for valued peace of mind”

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Posted 3 months ago

“Easy to complete, simple explanations and all in one place.”

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Posted 3 months ago

“Very quick, informative and affordable. Let's hope we don't need it!”

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Posted 3 months ago

“To early to tell. Hopefully will be good.”

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Posted 3 months ago

“Don’t know yet”

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Posted 3 months ago

“V quick and easy”

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Posted 3 months ago

“Very easy to sign up but too early to give an opinion on anything else. That is why I only gave four stars.”

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Posted 3 months ago

“Easy to sign up”

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Posted 3 months ago

“It was very easy to complete and caller in the phone was very helpful”

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Posted 3 months ago

“Have used their site for all info so far for first time buyer and to purchase home buyers insurance - will update the review if any isses.”

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Posted 3 months ago

Rhino Home Protect is rated 4.7 based on 1,303 reviews