Reynolds Blinds Reviews

Name: Reynolds Blinds
Rating: 4.69

4.7 Rating 462 Reviews

92 %

of reviewers recommend Reynolds Blinds

Company Reviews

Metrics

Info

4.7

Based on 462 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0333 004 4000

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Reynolds Blinds 5 star review on 16th August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the interest of fairness I feel it only right that I should update my recent, not so glowing review. Following my review I was contacted by Manager Nick who apologised for the inconvenience I had recently gone through. The background to the issues encountered had not been fully recognised. Following this all efforts were made to rectify the problem; this included a very generous offer to install my blinds in wood rather than the faux wood previously ordered. At all times I was kept informed, and on Monday Rob fitted, as usual doing a great job. Thank you to all involved, and needless to say I will continue to use Reynolds in the future.”

Helpful Report

Posted 7 years ago

Hi Mr Cantrell, Many thanks for taking the time to add this review - it is really appreciated. We would be the first to admit that occasionally we do have jobs that don't go to plan. But we will always do our utmost to to rectify problems as quickly as possible and we are really glad we delighted you in the end. Thank you so much for your custom. Reynolds Blinds

Posted 7 years ago

“Firstly I would like to point out that we have been using Reynolds Blinds since they had a small shop in Erdington some 30 years ago. To date we have had circa 32 blinds fitted by them, including 2 multiples of 6 (conservatory). Up until now I have had no reason to question the professionalism or customer care of the company. However, the latest incidents with my conservatory blinds has negated that trust. The fitter arrived as arranged to install, during this he discovered that 1 blind was damaged and said that he would arrange a replacement; The pelmets were cut to the wrong size on the blinds for the doors and the retainers were missing. Problems happen so I was not overly annoyed. Replacement time was suggested at two weeks with a date arranged , however I subsequently received a telephone message that this would be delayed due to the materials not being available. A later call then altered this again due to similar problems. Eventually a firm date was arranged. The fitter again arrived on time for the re-fit. However, when he opened the package the he discovered the wrong casing had been used, a subsequent phone call was made and it transpired that the casing design and size had been altered which meant that again mine could not be fitted. He apologised and promised to arrange rectification. This had now been a completely wasted day for me and as can be imagined an extremely frustrating time in what was rapidly becoming a debacle. Not withstanding, I once again have to put a day on hold for a third attempt at fitting. Due to the wasted time, frustration, and inconvenience I approached Reynolds via the Wylde Green branch for some gesture of recompense in recognition of the problems encountered. I have now been informed that this was passed on to management who have refused to offer any discount. I would like to point out that the service and understanding of the branch staff and fitters has been exemplary. It seems a pity that this does not filter upwards to management. After many years of loyal custom and sizable expenditure I will no longer be using Reynolds after (hopefully) my conservatory blinds are eventually fitted at the 3rd time of asking.”

Helpful Report

Posted 7 years ago

“I visited my local Reynolds store in Wylde Green to request a home visit to inspect one of two vertical blinds Reynolds had fitted in my lounge 2-3 years ago. I have a problem with the cord mechanism which may need a repair but the assistant wanted to charge me £60 as a call-out charge. 'Everyone charges a call-out fee' she said. Not true...if I ask a trader to come and quote me to do some work they don't arrive, give me their quotation and say 'by the way, that will be £60 please!'. Absolutely disgusted with your customer service.”

Helpful Report

Posted 7 years ago

Dear Sir, We are sorry that you are not happy with the service you received at our store. We have checked our records but currently cannot find any orders from you that date from 2 or 3 years ago. We do have some that date from 6 or 7 years ago - could these be the blinds in question? We have spoken with the branch and they were of the understanding that you wanted us to send an engineer to inspect and service/repair your blinds. Our products come with a warranty (which varies in length by product), and any repairs needed during this period are of course free of charge. For products that occasionally require attention when our warranty ends, and for this we offer service calls. We expect a normal service call to take around 2 hours including traveling time to and from a customer, and we do have to make a charge for this service. As said to you when you visited, if you wanted to bring the blind in to us we will assess it absolutely without charge for you and see what the most cost effective method of repair is for you. This option is of course still open to you. Again we are sorry that you have not found our service to your standard. Your comments will be taken on board and reviewed to see if we can improve from them. Reynolds Blinds

Posted 7 years ago

“Great service from your fitter Ash. Bought our conservatory blinds a year ago and he did our follow up today. Checked blinds over even removing the dead flies! Very professional and nothing too much trouble. Thanks again!”

Helpful Report

Posted 7 years ago

“don't know there, names but are from the Newbury branch , done a very good job installing our motorised blinds , clean and tidy and was very quick, good price as well, very pleased with them”

Helpful Report

Posted 7 years ago

Hi Mr and Mrs Racey, Thanks for the lovely words and we are super happy you are pleased with your blinds - they looked great. It was Chris and Terry we understand who fitted the blinds for you. we will pass on your kind words to them. With kind regards Reynolds

Posted 7 years ago

“From visiting the show room in Kings Norton to the fitting of our new kitchen window roller blind today 16/02/17 superb quality on he blind purchased,,, and the expert measuring and fitting by Ashley, Very pleased overhaul with Reynolds and certainly recommend the Kings Norton show room. Graham Hudson.”

Helpful Report

Posted 7 years ago

Hi Mr Hudson, Many thanks for your kind comments. We are so glad you are pleased. We will pass your message on to Ashley who we are sure will be please to hear you are so happy. With kind regards Reynolds

Posted 7 years ago

“Simply excellent all round. Friendly and helpful shop staff. Highly skilled estimator. Fast and efficient work from fitter. The estimator listened very carefully to what I wanted, and the fitter really knew what he was doing. Overall, top rated product and Ashley and Neal both a pleasure to have visiting my house.”

Helpful Report

Posted 7 years ago

“Have always bought my blinds from the leamington shop. Really good service and and pleasant bunch of guys to deal with. If there are any issues they respond to and resolve them quickly and effeicently.”

Helpful Report

Posted 7 years ago

“From our first involvement with Reynolds at their Banbury shop (somewhat Dickensian sweetshop in size) we have been impressed by the service given by the staff, courteous with a slice of humour made the experience both enjoyable and productive. Jenny who created our order and Christine who managed it via the phone were professional. We selected Roman blinds for our bay window and Warren, who came to first measure and then fit the blinds, was professional, skillful with great customer empathy. We are delighted with our Roman blinds and the people and process involved!”

Helpful Report

Posted 7 years ago

“Curtains even on 3 time of fitting are still not right with terrible customer experience and no solution offered”

Helpful Report

Posted 8 years ago

“TERRIBLE CUSTOMER SERVICE in BANBURY!Yesterday my husband and I went to the shop to complete the order. The lady there told us that the guy who came to take measurements at home didn't leave the measures and went on holiday, despite us telling him we were going there on Saturday. We showed our copy but it was illegible. We were disappointed and the lady with a rude attitude didn't say sorry or proposed to help in another way. We are polite people and we went away after say her thank you for your help . We didn't receive answer, neither you 're welcome neither goodbye. Angry at that point for her rudeness , I decided to go back and I told her that the customer service was bad and I would write a bad review online .Without looking me in the face the whole time I talked to her, the only thing she told me was to GO AWAY. Now I'm nearly 9 months pregnant, after that I felt very bad and my husband called the head office to explain what happened. It was Saturday and we left the message. Now I expect that someone call me for an apology . One thing is certain that the company lost not only 400 pounds but I won't recommend Reynolds Blinds in BANBURY to anyone!”

Helpful Report

Posted 8 years ago

Dear Mrs Brittain, Firstly, we are really sorry to hear of your upset at the service you received on Saturday at our Banbury branch. We are a long established, family run business that takes customer service very seriously, and we will fully investigate your complaint today. We understand that your husband did speak with our head office on Saturday and the details of this conversation has been passed to our head of customer service. They will be contacting you today to speak with you in person about this. Reynolds Blinds

Posted 8 years ago

“Reynolds Blinds is a great place to work, with lovely people and enjoyed my years here.”

Helpful Report

Posted 8 years ago

“We are absolutely thrilled with the awning it looks great and clearly an impressive bit of kit. Big thanks to John and the team who have been a pleasure to deal with throughout. Very professional, accommodating and easy to deal with and we will defn be recommending your guys going forward to anyone. Very best wishes Matt”

Helpful Report

Posted 8 years ago

“From the moment we visited the showroom in Wylde Green we were impressed - not only with the shop layout , but also with the staff member who made us very welcome and was very helpful and informative. We have continued to be impressed at each stage of the process - with the man who came out to advise us on blinds and an awning, the person who helped us choose the covers we required and the men who came to fit the new blinds and awning. Everyone has been polite, courteous and skilled in their individual role. the workmanship was excellent and the end results are even better than we expected. Thank you Reynolds Blinds. We are delighted and will recommend you wherever we can. David & Helen Bennett”

Helpful Report

Posted 8 years ago

“Very happy with the look of my blinds, they are perfect. The installation did not take long at all and installer kept everything clean and plastered where necessary.”

Helpful Report

Posted 8 years ago

“Had a great service from Reynolds who I contacted after getting an outrageous quote for motorised blinds from a local interior design company. John in their technical department liased with our home automation guys and nailed down a great value solution. Installed today and a very professional service. Great quality/value so would definitely recommend.”

Helpful Report

Posted 8 years ago

“I wouldn't go anywhere else! Quality products, good value for money and equally importantly to me, an excellent company to do business with. All the staff I have met (but particularly Emma and both Nicks) really know their stuff and are happy to share their knowledge and experience of the vast range of products they do and their flexibility in terms of working with me on options, quotes and delivery is second to none. Even the packaging and labelling is done in a way that means everything arrives on site in perfect condition and you know exactly what goes where! I would absolutely recommend Reynolds - a rare pleasure to buy from.”

Helpful Report

Posted 8 years ago

“As a school we have been using Reynolds Blinds for a number of years and have always received excellent service. Their office staff are mindful of the need for jobs to be completed outside of the children's working day. The fitting teams are always friendly and professional and leave the site tidy. Their quality of customer service is fantastic and their safety checks reassure us that our site is safe for the children. Mr R Nutbeam - Assistant Headteacher St Francis C of E Primary school and Nursery, Bournville.”

Helpful Report

Posted 8 years ago

“Excellent service from John and his team”

Helpful Report

Posted 8 years ago

“Good kit and, importantantly, good advice when we visited the shop. Installation was friendly, timely and tidy.”

Helpful Report

Posted 8 years ago

Reynolds Blinds is rated 4.7 based on 462 reviews