The Retirement Desk Reviews

Name: The Retirement Desk
Address: Kings House40 Billing RoadNorthampton, Northampton
Rating: 4.97

5.0 Rating 839 Reviews

100 %

of reviewers recommend The Retirement Desk

Company Reviews

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Info

5.0

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01604 379379

Email:

info@theretirementdesk.co.uk

Location:

Kings House40 Billing RoadNorthampton
Northampton
NN1 5BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received was excellent. Retirement desk did all the work for me and Kay in particular was courteous, very professional and friendly. She was easy to talk through and kept me up to date with how my pension arrangements were developing. An excellent and professional company with a lot of expertise at their disposal.”

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Posted 9 years ago

“vary happy with the outcome”

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Posted 9 years ago

“I found The Retirement desk online & had already contacted current pension providers for their help in transferring several pensions I had into one pot. Lisa O Bierne was the only one who came back to me with all the information, the implications & choices I had out of the other 'established' & well know pension companies & made the whole process really easy. I was kept informed on a weekly basis & whenever my input was required which made me feel confident about the whole process. I would certainly recommend them highly to anyone who is thinking about doing the same thing & am 100% satisfied with their customer service.”

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Posted 9 years ago

“Lisa O'Beirne was extremely helpful, very effecient and lovely to deal with”

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Posted 9 years ago

“I didn't quite realise what The Retirement Desk was when I first contacted them. I thought it was part of a Government thing rather then a private company. However I am pleased overall with the service and that I have not had to pay for it. I was all at sea and they seemd to make things clear and simple. Wendy O'B who I dealt with was very helpful. A good experience and everrything has been sorted out to my satisfaction. I don't think I would have been able to do this without the guidance.”

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Posted 9 years ago

“The service from Retirement Desk was efficient, timely and courteous. Complex questions were answered fluently and swiftly. It was a pleasant experience, rather than fraught with difficult pauses. Everything one should expect, really ......”

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Posted 9 years ago

“Lisa was very helpfull, proactive and professional. Thank you Lisa.”

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Posted 9 years ago

“I hadn't heard of the Retirement Desk prior to my taking early retirement from work and needing some advice about my pension and an annuity. There is so much information out there and so many companies you can contact. I dealt with Kay Martin, who gave me clear information on all my options. Her calm professionalism made the transfer of my pension pot from one provider to another as easy as these things can be. She kept me fully informed at every stage, and worked hard on my behalf. She phoned when she said she would and chased up my money when she needed to. Friendly, hard-working and honest, as well as a free service to me. What more do you want?! Thank you so much”

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Posted 9 years ago

“we have been very satisfied with the help we have received dealing with my husbands pension. But above all I must say a special thanks to Lisa o Brian, who has handled this brilliantly, always very pleasant and friendly on the phone and has also kept us up to date on all that was going on. Unfortunately Prudential were being very awkward on the transition, and seemed to lead Lisa merry dance. they dragged it on for far too long and also told lies about the money being sent when it clearly wasn't and this happened more than once, Lisa put in a complaint but unfortunately after getting the run around again I asked her to put in another, Lisa is an asset to your team .thank you mrs jeanette taylor”

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Posted 9 years ago

“So impressed with the professional way my application was dealt with from the beginning. The staff especially Wendy O'Beirne are truly a credit to the company, their knowledge, courtesy, and sympathy towards my particular needs went above and beyond the normal standards of service. As a result I would have no hesitation in recommending you to friends and family. Keep up the good work and all the best for the future.”

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Posted 9 years ago

“Excellent service. could not fault them. everything was dealt with smoothly and efficiently. i couldn't believe how quickly my pension was all sorted out”

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Posted 9 years ago

“Dealt with a young lady by the name of Lisa O'brien,she was extremely helpful and helped me to achieve the best deal. Regards Graham”

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Posted 9 years ago

“Kept me up to speed all the way through.”

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Posted 9 years ago

“My experience with The Retirement Desk spans only 5/6 weeks during which time my only contact was with Wendy O’Bierne. With limited experience of current pension legislation and options available, I was initially looking to be guided as to what was possible with a defined contribution fund and to establish the market possibilities in relation to the sum involved. I was also ignorant of the processes and procedures. My first contact with Wendy put me immediately at ease as she took time to patiently explain the current law and drawdown options. It was recommended very early in the conversation that independent financial advice be taken and I was told how to advance that if required. Having advised Wendy how the pension should be taken forward, she then managed the process by forwarding the relevant paperwork quickly and orderly, following up each step with regular telephone contact to ensure that the process was constantly moving forward and was being understood. As a result, the pension drawdown from start to finish was quicker than I had anticipated and I was delighted with the outcome, both financially and procedurally. Wendy is clearly a very capable individual, exceptionally diligent with a focus both on professionalism and customer service and I would have no hesitation in recommending her and The Retirement Desk to family and friends. Mrs Louise Broughton”

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Posted 9 years ago

“No pressure from Lisa. Good comucatton from her.kept well up to date .”

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Posted 9 years ago

“Smooth from start to finish. I dealt with Lisa O'Beirne who was very pleasant and kept me informed all the way. Nothing was too much trouble for her. Would certainly recommend to anyone.”

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Posted 9 years ago

“An excellent service, Wendy took time to explain progress in a prompt and businesslike manner. When it transpired that one of my 'Pots' was best left with the original company she assisted with guiding me through the application form.”

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Posted 9 years ago

“Kay Martin was very helpful and efficient. Kay kept us informed at all times of the progress relating to the transfer and the partial payout of my pension. I would thoroughly recommend this service. Thanks for all your help.”

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Posted 9 years ago

“retirement desk what can I say they are very good at what they do got my pention plan sorted fast and efficiently there to answer any questions or doughts I had about moving my retirement money would recommend them to my family and friends with no worrries great team thank you for your help mr. s mathieson”

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Posted 9 years ago

“I was very impressed with the professional way my claim was handled. I was kept advised of every step of the process. which gave me great confidence.”

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Posted 9 years ago

The Retirement Desk is rated 5.0 based on 839 reviews