Restaurant Supply Store Reviews

Name: Restaurant Supply Store
Rating: 4.76

4.8 Rating 270 Reviews

94 %

of reviewers recommend Restaurant Supply Store

Company Reviews

Metrics

4.8

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Restaurant Supply Store 5 star review on 30th December 2022

John Crockett

Anonymous

Anonymous // 01/01/2019

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“Easy to order quick to deliver”

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Posted 6 years ago

“Great products and fast service, thank you”

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Posted 6 years ago

“I received a follow up email shortly after placing my order to inform me that I had been overcharged for carriage and that my account had been refunded. Very pleased with the way that it was handled and everything arrived as and when promised .... would definitely recommend the service.”

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Posted 6 years ago

“Price good but the delivery charges extremely high why???”

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Posted 6 years ago

Hi, Thank you for your review. We are primarily a trade supplier. We do not make any profit whatsoever from our courier charges. If fact we subsidise them. As you acknowledged our prices are good because we don't add in delivery costs to the product and pretend next day delivery is actually free or cheaper than it really is. The main reason for this is, that our customers typically buy multiple products and if we added a delivery allowance to every product, we'd be charging several delivery charges for one order. Instead we prefer to itemise delivery separately to be more open with our customers. I do hope that that makes sense.

Posted 6 years ago

“Quick delivery, exactly as ordered 😊”

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Posted 6 years ago

“They delivered my parcel on time but i never knew how much the delivery was as it never stated the price”

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Posted 6 years ago

Hi, Thank you for your review. I can see that you placed your order on a mobile device. As you enter checkout a big bold message appears telling you how much you need to spend to have free delivery. Your cart is then displayed with a message saying delivery will be added once the postcode has been entered. Once the delivery address is entered, you are shown and order summary complete with courier charge along with another message showing how much more you need to spend to get free delivery. You then receive and order confirmation from PayPal and another from us along with your VAT invoice showing total paid and delivery charges. We do not make any profit whatsoever from our courier charges. If fact we subsidise them. Our prices are competitive because we don't add in delivery costs to the product and pretend next day delivery is actually free or cheaper than it really is. The main reason for this is, that our customers typically buy multiple products and if we added a delivery allowance to every product, we'd be charging several delivery charges for one order. Instead we prefer to itemise delivery separately to be more open with our customers. I do hope that that makes sense.

Posted 6 years ago

“Been trying to find that wine in UK for over a year... excellent service quick delivery.”

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Posted 6 years ago

“A product absolutely as described and presented in the advertising.......very good delivery and I will definitely use you again and suggest my family and friends take a look”

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Posted 6 years ago

“Delivered was quick an the items were as described.”

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Posted 6 years ago

“Easy to order, arrived the next day, great products! Highly recommended”

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Posted 6 years ago

“Great service items clearly described and at a reasonable price and very quick delivery”

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Posted 6 years ago

“This was the first order I had placed and was delighted that the trays were exactly as described and just perfect for us. They arrived very promptly. Thank you”

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Posted 6 years ago

“Fantastic service - I cannot find any faults with the personal, friendly, efficient and effective service that Restaurant Supply Store provide. Online website also very easy to use, and good information. Products are great, delivery is superb, service is outstanding.”

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Posted 6 years ago

“Can't complain about the service at all - very prompt delivery and apologetic when our second pan hadn't arrived in time. However, the pan (a birthday present from my children)was not how we thought it would be. Perhaps a handle sleeve could be included a the handle does get extremely hot!”

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Posted 6 years ago

Hi Byron, I'm sorry that you didn't like the pan. I note that your purchase was made over a month ago. We want our customers to always be satisfied with their purchases and if you had made contact when the product first arrived we'd have been happy to replace or refund it for you.

Posted 6 years ago

“Emailed on receipt of order to confirm delivery timescales Perfectly packed - no damage Great value too”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“great from start to finish great value and great to use”

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Posted 6 years ago

“I had ordered the wrong no. of tea t owels. Your rep. redid my order very promptly and refunded me the difference inprice with no fuss. Thank you.”

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Posted 6 years ago

“Pleased with product and service”

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Posted 6 years ago

“I bought tablecloths and wooden cutlery but felt delivery was rather steep as I did not need it the next day and felt there should be some option on delivery times and costs”

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Posted 6 years ago

Restaurant Supply Store is rated 4.8 based on 270 reviews