Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,606 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 8th March 2025

924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered - couriers very good. customer service needs massive improvement - as an OAP it was hard work - glad i took pic of the advertising offer too!!!!”

Helpful Report

Posted 2 years ago

“great product good delivery unfortunatly an impact had broken the lid on the edge which made it impossible to reseal and it sets very quickly so lost a bit of product”

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Posted 2 years ago

“All delivered on time But vinyl damaged and 1 roll sent wrong colour But they are sorting this hopefully”

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Posted 2 years ago

“I found it reassuring to be able to speak to customer services via the phone after our online order went AWOL, but I'd say that could have been avoided by using a decent delivery company which reads the delivery notes! I will definitely be using Remland Carpets in the future, but will be ordering well in advance of installation!”

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Posted 2 years ago

“Best price for the flooring I wanted. Fast delivery. The roll of vinyl arrived in a roll as expected but it had been sellotaped which when removed left a glue residue on the flooring that took ages to clean off. Despite using a variety of products I was still unable to remove the residue. Luckily the flooring was too large so I was able to cut out the sticky area. Basic mistake Remland - Use an alternative method!”

Helpful Report

Posted 2 years ago

“Delivery turned up a few days after the order but Driver could not find the parcel. Alternative delivery company then used. Updates were inconsistent with their accuracy”

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Posted 2 years ago

“It would be better if the delay in the delivery was informed in advance.”

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Posted 2 years ago

“Carpet received on time. Delivery man dumped carpet in our hall then, literally, ran back to his van. On examining the carpet it was found that the plastic cover was ripped and that an area of the carpet had been soiled. Awaiting ti hear from Remland.”

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Posted 2 years ago

“£10 postage mm”

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Posted 2 years ago

“Great service.”

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Posted 3 years ago

“Very efficient online ordering system and goods as described but really unenthusiastic staff in Folkestone store”

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Posted 3 years ago

“Unfortunately the vinyl flooring that is supposed to look like a sandy beach doesn't.”

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Posted 3 years ago

“We ordered some vinyl. The product was just what we wanted, but the deliver was not. It was not delivered to our address, but dumped in a yard about half a mile away. Luckily we found out where it was and then we had to borrow a van to transport it, as the roll was 3m long!”

Helpful Report

Posted 3 years ago

“A generous three stars as there is a pandemic disrupting normal service, I'll assume. Flotex carpet was ordered in mid June. It is now mid August with no indication of the paid-for carpet being delivered anytime soon. Trying to stay positive.”

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Posted 3 years ago

“The product I ordered was good, however to next day delivery did not happen despite receiving an email confirming the delivery date.”

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Posted 3 years ago

“ordered this as looked just black and white but unfortunately there are marks through it like marble effect ....which to be honest looks like scratches”

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Posted 3 years ago

“Excellent customer service, very good on price. Delivery company appalling. The delivery company will drag them down, should consider using someone else. Communicated by live chat, email and phone, all very good.”

Remland Carpets & Flooring 3 star review on 2nd May 2021

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Posted 3 years ago

“Flooring is good but was delivered to wrong address!”

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Posted 3 years ago

“goods were fine. Order was late, arrived damaged.”

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Posted 3 years ago

“Vinyl was ok bit thin”

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Posted 3 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,606 reviews