Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,606 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 8th March 2025

924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flooring was well made, arrived promptly and looks good once fitted. It was fortunate that I allowed a bit extra in case I made a mistake as there was a corner missing from the flooring - effectively reducing the useable area and forcing my choice of how best to cut the floor to fit!”

Helpful Report

Posted 4 years ago

“Tape came very quick but still waiting for the caroet. Told 3 to 4 days from order then changed your mind now 5 to 10 days. Still waiting. ?”

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Posted 4 years ago

“I love the floor, but it is very thin compared to other cushion floors that I have had. I am also very puzzled as to why the roll or flooring itself was covered in tape, rather than just the packaging. I now have several stripes of sticky glue where the tape was that will not wash off. I have tried everything bit it will not budge and spoils the look and feel of the floor. If someone walks on those areas in their socks, they stick to the residue, pulling the floor up slightly which creates air bubbles, and then leaves fluff in the glue which makes the floor look dirty.”

Helpful Report

Posted 4 years ago

“Buying the product on-line was no problem but the roll of Marmoleum was not sufficiently protected by the packaging to prevent some damage occuring during transit. Sending it back would have been more trouble than it was worth, so I reluctantly accepted what was delivered.”

Helpful Report

Posted 4 years ago

“Good service, but was disappointed with the quality of the tub of adhesive. There was a lot of dried out material in the tub, making it lumpy. Don't know if it was old, but had 10/19 printed on a label on the lid. Also is not covering the area suggested and will probably have to buy another one.”

Helpful Report

Posted 5 years ago

“satisfactory service, although delivery was poor.”

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Posted 5 years ago

“Wasn’t very happy that delivery driver put it in rain over gate without seemingly trying to see if anyone was home (they were). It is incredibly heavy to move alone! Can’t comment on quality or pattern yet as still outside.”

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Posted 5 years ago

“Marie was very helpful answering all my questions. I was told delivery was expected on Friday 6th December and the delivery didn't arrive until 11th. It would have been nice to get a message before 6th to say the delivery wouldn't come (we received notification that afternoon) as I had arranged for a builder to come. Also the notched trowel was missing from the delivery. The flooring is good though.”

Helpful Report

Posted 5 years ago

“Have not opened the boxes yet. Service was excellent. Delivery up to par. Cannot comment on the product as yet. Acceptable rating is the best I can do at present. Ask again after the new year.”

Helpful Report

Posted 5 years ago

“The web site says that when order is confirmed customer receives a delivery time slot. I didn’t receive this time slot and enquires about it I was told it was because the item was out of stock. Was given a delivery day but item not delivered till next day complete waste of time and poor customer service”

Helpful Report

Posted 5 years ago

“After my order was placed an e mail was received informing me that I was to be notified when the foods were to be dispatched.The e mail never appeared so I found my self calling the supplier chasing up the delivery for a date. Which arrived as per the chase up conversation. That to me was the part that let down the process otherwise no complaints.”

Helpful Report

Posted 5 years ago

“Good delivery time, unfortunately there are scathes on the surface which weren't noticed until after fitting. So only 3 stars!”

Helpful Report

Posted 5 years ago

“Easy to order, vinyl flooring was good quality, however delays in delivery without any notification, then a slightly damaged roll that we had to work around as we had no time to return it & get more delivered.”

Helpful Report

Posted 5 years ago

“Would rate product, communication and delivery time as very good BUT down rated review due to damaged goods on delivery. Unfortunately didn't notice until we unrolled ready for fitting as at far end of roll .Luckily had ordered half metre more than needed & the 2 tears were in the end cut off so didn't return so can't comment on Co's return policy.”

Helpful Report

Posted 5 years ago

“Nicely packaged. Samples too small.”

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Posted 5 years ago

“No problem with Remland Carpets, our order arrived damaged but no problem Remland despatched replacement straight away.How ever not impressed with their delivery contractor ,1st delivery left on doorstep damaged contrary to delivery instructions,replacement items took 48 hours to deliver not the 24 hour as advertised”

Helpful Report

Posted 5 years ago

“JUST ok,but taking time,must improve service.with best wishes.QAISER.”

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Posted 5 years ago

“minor damage, I think. It was a week late, very polite helpful and apologetic when I phoned. looks good, yet to lay it.”

Helpful Report

Posted 5 years ago

“Good pricing and a simple ordering process. Several issues with delivery as dispatch was not actioned once the order arrived at the warehouse and had to phone several days later to arrange delivery. DX the couriers were also lapse with providing an estimated delivery time and simply arrived and passed my order up to me on a balcony at the back of the house rather than bring the order kerbside round the front. Mixed review, but appreciate some of the issues are not within Remlands control.”

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Posted 5 years ago

“Fast delivery”

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Posted 5 years ago

Hello, Many thanks for the review.

Posted 5 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,606 reviews