Remland Carpets & Flooring Reviews

Name: Remland Carpets & Flooring
Address: Units 1-3 Kingsmead, Park Farm Industrial Estate, Folkestone, Kent
Rating: 4.76

4.8 Rating 4,606 Reviews

95 %

of reviewers recommend Remland Carpets & Flooring

4.8

Based on 4,606 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 246 1099

Email:

help@remland.co.uk

Location:

Units 1-3 Kingsmead,
Park Farm Industrial Estate,
Folkestone
Kent
CT19 5EU

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Remland Carpets & Flooring 5 star review on 8th March 2025

924

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product itself is very good but it took a while to get it here. I only received 2 x samples from 4 ordered and that was only after I'd chased it up. The vinyl had been on offer initially but because of the delay with samples it had gone back up to full price by the time I'd ordered. It took a while for delivery too. For some reason it went from Glasgow to the east of Scotland before making its way to me on the west coast. Once down it looks lovely and I'm pleased with it.”

Remland Carpets & Flooring 3 star review on 22nd April 2021

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Posted 3 years ago

“The samples we ordered took over 2 weeks to arrive...compared to competitors arriving within 1-2 days which was disappointing. I nearly gave up with ever receiving them, and wasn't too impressed. However, once the samples arrived and one was the best match colour wise....the ordering process was easy and the flooring arrived within 2-3 working days. I was also advised by the delivery company when it would be delivered .”

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Posted 3 years ago

“def not deep pile as it was described”

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Posted 3 years ago

“Ordered one style of laminate flooring but wasn’t informed that it wasn’t available for two weeks and only after I emailed. Frustrated with the delay but once they realised what was going on they gave me the chance to look for other options and were helpful from then on. Flooring is good quality though at a good price so would shop again”

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Posted 4 years ago

“Nothing wrong with the colour or quality of the vinyl or delivery. The order was for 2m length of 1m width. In fact, the width supplied turned out to less by between 60 and 75mm (unevenly cut). Fortunately the actual width required was 910mm, otherwise I would have had the inconvenience of having to return it.”

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Posted 4 years ago

“well so far I have not received my flooring as it is out of stock at present. I was a bit disappointed that the full payment had been taken from my credit card before the order is received.”

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Posted 4 years ago

“I bought two bags , one was proper with name blue heaven on it, second all plain without any name, wasn’t sure that was right one or not , there’s wasn’t enough time to discuss this , job was important so had to fit that”

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Posted 4 years ago

“Coir matting was OK. Didn't see size of threshold so bought wrong size, didn't try to return, couldn't be bothered. Also wasn't told when it would be delivered which was annoying, but it wasn't too long a wait.”

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Posted 4 years ago

“Superb product arrived promptly. However, the company's advice on how to install it is incorrect. According to the manufacturers advice (and other companies that sell it) it is a floating floor covering and does not require adhesive. I questioned customer services about this only to be told that no, I needed to buy their adhesive, but to put my question in an email to them. I received no response from the email, but decided to ignore the adhesive advice and to follow the manufacturer's guidelines. Having said that, Remland sell it for a good price compared to others and the prompt delivery is reliable, so I would buy from them again.”

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Posted 4 years ago

“Great product and prompt delivery. Pity that the discount code sent to me after registration did not work at checkout and my subsequent email was ignored”

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Posted 4 years ago

“Good service kept well informed delivered early...no problems.”

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Posted 4 years ago

“A good company to do business with and a good experience. I would have liked more updates on delivery time scale, evenually called and delivery was due out next day. 3 day delivery. Coir matting arrived well wrapped in plastic sheeting. Quality was good. there were a few two/three inch tears along the one edge, for me that wasnt a probem as these were in the excess to requirement area. If the whole area of matt was needed then the coir would have been ok as the thick rubber backing holds the tufts in place.”

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Posted 4 years ago

“The boxes containing the vinyl flooring were both badly ripped. The product inside was ok but really not best ever. I know the stock came straight from the manufacturer so accept out of control of Remland.”

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Posted 4 years ago

“The vinyl we purchased is lovely and exactly what we were after however we are very disappointed that the delivery was left dumped on our driveway without any note.”

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Posted 4 years ago

“Ordered 8 x scotia for delivery which is £8.95 (1-3 days). Never arrived. Contacted Remland after 8 days who said it must have been lost. Difficult to believe as scotia is 2.4 metres long and packed in a 3 metre long tube. Probably never sent in the first place. Anyway, they sorted it and sent me 'another' batch which miraculously arrived after 3 days. Quality of product is decent as I have bought this product from them previously, and I will use them again despite the shipping issue on this occasion.”

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

“Delivery and materials where fine but took a very long time from order to delivery.”

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Posted 4 years ago

“The communication could have been better , I waited over two weeks for my flooring and I had to do all the following up, When the flooring arrived it was damaged , fortunately I managed to fit the flooring with the damage to the outside making it not to noticeable”

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Posted 4 years ago

“Vinyl was of good quality however the communication regarding delivery was left wanting, order was still showing as being processed a week after order was placed and was delivered the next day after requesting an update via online chat. I will order again as price and quality is faultless just need better communication regarding delivery.”

Remland Carpets & Flooring 3 star review on 25th June 2020

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Posted 4 years ago

“Quick delivery”

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Posted 4 years ago

Remland Carpets & Flooring is rated 4.8 based on 4,606 reviews