Relentless Microcement Reviews

Name: Relentless Microcement
Address: Unit 9 Greencroft Works, Kirk Lane, Yeadon, Leeds
Rating: 4.48

4.5 Rating 212 Reviews

86 %

of reviewers recommend Relentless Microcement

Company Reviews

Metrics

Info

4.5

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Relentless Microcement:

Richie and Sally, the founders of Relentless Interiors first identified a potential market for concrete interiors whilst they were renovating their own house back in 2015.

Having been inspired by the emerging concrete interiors trend, they we’re surprised to find that there were very few companies offering concrete products in the UK. After some extensive research, they discovered microcement and set about getting some training from a supplier in Spain.

Fortunately, Richie’s previous experience in concrete production, plastering and rendering meant he was well suited to the work involved. Sally, who’s background is in marketing, set about building the Relentless brand.

A few years on and the product offer has grown considerably to include concrete furniture, worktops, sinks, walls, floors and microcement supplies. Richie and Sally’s drive to constantly expand their offer and develop new products means they continue to stay in tune with interior & architectural trends.

The couple have built a reputation for having a genuine, helpful and friendly approach to industry professionals and homeowners alike.

Visit Website

Phone:

3335772611

Email:

info@relentlessmicrocement.com

Location:

Unit 9 Greencroft Works,
Kirk Lane,
Yeadon
Leeds
LS19 7LX

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Relentless Microcement 5 star review on 8th April 2024

Tom W

Relentless Microcement 5 star review on 19th October 2023

MARCO B

Relentless Microcement 5 star review on 30th September 2023

Trev G

Anonymous

Anonymous // 01/01/2019

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“First time using this product and it’s fantastic and the company helped me through every step from choosing a colour to putting the product on the walls. It looks amazing too!”

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“The team is very responsive and answers all your questions. And the result looks great!”

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“Good material & good price, also delivery was prompt”

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“Product was good to use and looks good but be very careful with colours/samples. I got a sample of ‘sand dune’, it looked like the cream colour I wanted and ordered a kit. Delivery etc quick and no probs. Colour came out pale pink, I wrote to relentless to ask about it to be told sand dune does have a pink tinge, this was not apparent in the sample tile. I had to reorder two tubs of another colour to go over it costing me £200 and extra time. The final result now looks good but it’s been a hassle, it’s totally doable diy but and it is time consuming!”

Helpful Report

“I ordered two small sample kits of microcement. They were delivered, along with the full order of another customer which included 10 buckets of product and some other materials. They were not packaged on a pallet or anything and we’re just dumped in my patio while I wasn’t home. When I contacted Relentless the next day to tell them of the mistake I was told to be at home the same day so they could be collected, to print labels for the products (assuming I had a printer at home) and to package everything on a pallet (assuming I would just have a loose pallet lying around). Obviously the courier refused to take the loose items and what followed was more than a week of wrangling with Relentless customer service to try and get everything taken away. I had to deal with constant calls from courier companies, requests to be at home on days when I’d normally be in the office, and just really terrible customer service. After all of this, I was offered nothing but an email saying “sorry for the inconvenience”. Not even a discount on a future order or anything. To top it all off, of the samples I received one colour is fine, the other (Malta) looks absolutely nothing like the swatches in the Relentless sample book so I paid £69 for a kit to show how inconsistent the product is. The surface finish is fine but I don’t want to buy a product without knowing that the colour will match the samples. When I read google reviews I can see there is a consistent theme of product colours being wrong and Relentless refusing to correct it, which makes me very concerned at using their products going forward.”

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“As a microcement installer I found the material very user friendly unlike resin based materials that I'm used to, actually enjoyed my job for a change, a material and product that I'll defiantly be using again in the near future . I found the website great for point my clients to for looking at colours and ordering samples, taking a job off my hands and putting picking colours into the customers hands, all be it ill be ordering a colour chart soon. I did find tho the colour picked from the website, unfortunately was a fair whack different to the material itself, this I understand as a digital image v reality is totally different, however to help my customers who are maybe unaware of this it would be an idea to put that on the website somewhere, and that ordering the sample is the only real way to know what the colour will be. Tub sizes could be an issue as there was no middle ground, if I have a smaller job of say 11-12m2 I need to purchase enough material for 20, now having extra isn't a bad thing at times, but a 5kg option, or 1kg options would be good for those smaller jobs, essentially it helps keep costs as good as I can for customers, and helps my profits. Delivery was great, and came very well packaged. Lastly it was a company that just sold materials, wasn't claiming me as "their installer" or being involved waaay too much in my business, what I'm doing, or trying to be involved with my customer or the job............sold material, and left the rest up to my business weather thats good, bad or ugly. 4 stars as only used once, hope the above service continues and isn't a 1 off.”

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“I'm a Microcement applicator, so I tried many types of Microcement, Relentless have good stuff that I used before, especially for the wetrooms areas is a good material, and the service, delivery arrives in time, so is good”

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“It’s a great product with a beautiful end result. It’s a lengthy process but worth it. Our only issue would be that we could only order the square footage in multiples of 10 when our floors were 4m2 and walls were 23m2 so we paid a lot for so much wastage (13m2 of unused paid for product)”

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“First time I’ve tried it , made some basic errors, especially when setting up corner beads. I don’t think this is a DIY product, you need to have some plastering knowledge, definitely need to understand how to prepare walls and floors, and definitely have a good sander with various discs. Having a wet sponge to keep the trowel clean a must…but totally happy with my achievements. The first coats were easier than the fine finish, and I think I prefer the rougher look. Small applications at a time, it’s pretty addictive. Not a great start with ordering, found getting in touch difficult and also getting answers to my queries, but once ordered delivery was quick. I would 100% use this again.”

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“Great service!”

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“My first time using this product and had 50m2 to do. Was overthinking the full process throughout in my head I was doing it wrong but I wasn’t. The information on their training course is excellent and on the other end of the phone there customer service was outstanding, the team couldn’t help enough. Will definitely be using them again and recommending them. Thanks you Team Relentless”

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“Ordered and paid for 4 samples, only 3 arrived. The colours were very different to the website. I know you expect some difference, but it was like they were completely different colours.”

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“Amazing product”

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“As always great service”

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“At the moment everything is ok I know this kind of material 3 years ago so for the best in micro cements”

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“I like this product and use it a lot. I even recommend it to my clients when they haven’t yet decided on certain finishes. I’ve rated 3/5 stars as the customer service from you guys is shocking 👎. After many purchases, which you can see my purchase history when contacting your customer service team, I got in touch to let you know the product that arrived and that had been applied was supposed to be stucco but was not in fact stucco. I sent clear images of a previous stucco microcement I had applied in that colour and then pics of the batch I had been sent. There were NO dark veins of stucco ANYWHERE (like the previous one has, and like stucco should have). Your customer service dept. Right out told me I’m wrong, and it is stucco. I explained that there could have been a mistake and that I had been sent the wrong product. Your response was along the lines of ‘we don’t make mistakes’. Politely, I’d like to bring to your attention, that’s not how you keep your loyal customers happy! Like your product, but terrible service. I didn’t fight back, but it’s noted. I had to explain to the customer why the product isn’t as it should be and they don’t want to support you again.”

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“excellent service”

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“Very helpfull team, good materials, highly recommended. Will use them again.”

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“Good training video. Great product to work with to achieve desired finish.”

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“the best micro cement what’s I know”

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Relentless Microcement is rated 4.5 based on 212 reviews