Relax Sofas & Beds Reviews

Name: Relax Sofas & Beds
Address: Louth Road, Fotherby, Louth, Lincolnshire
Rating: 4.81

4.8 Rating 864 Reviews

100 %

of reviewers recommend Relax Sofas & Beds

Company Reviews

Metrics

Info

4.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth
Lincolnshire
LN11 0TD

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Relax Sofas & Beds 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely unhappy with this company , ive had 2 sofas from them in 6 months , both Alston sofas , poor poor quality , the 3rd sofa is apparently on its way , what type of company sends 3 sofas in less than 7 months ? I want a refund for this rubbish !!! 10 year guarantee is comical !!”

Helpful Report

Posted 5 years ago

Hello Michael. I’m very sorry to hear about the problem you have experienced with our company and the inconvenience it has caused. If you would be kind enough to email us: sales@relaxsofasandbeds.co.uk, with your order number we will investigate this matter further and ensure its resolved ASAP. I appreciate that this is of little consolation to you, but it appears that you have been very unlucky. Alstons is an extremely popular brand and we rarely have any issues with them. Their sofas are all made in Colchester and are backed by the 10 year guarantee you mentioned. If they were “poor poor quality” as you suggest then to place such a guarantee on their products would soon send them out of business. I’m certain that if you allow us to delivery the 3rd sofa, you will be very happy with it.

Posted 5 years ago

“Super service and delivery.”

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Posted 5 years ago

“Very happy with how things were dealt with. Kept me up to date all the way through. Would definitely recommend this company.”

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Posted 5 years ago

“Love the sofas and delivery guys were very friendly and helpful. My only complaint is that I was given very short notice regarding the delivery. I had to contact your company more than once to find out what was happening regarding our order and then was only given just a few hours. It would have also been helpful if I had been told that deliveries are only on Thursdays! The sofas are very comfortable although, we would have liked firmer cushions.”

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Posted 5 years ago

“Excellent price, excellent online shopping system. Delivery on time and as planned. Would definitely use again.”

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Posted 6 years ago

“I am delighted with the sofa which was reasonably priced, of an attractive design and very good quality. The sofa arrived well within the time given and the customer service when I telephoned for information was efficient and friendly.”

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Posted 6 years ago

“Ordered via the web site on 10th August, very easy to do. When item was ready I was phoned on Friday for delivery Monday 8th Sept and given a 3 hour slot.”

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Posted 6 years ago

“Very comfortable looks beautiful and very smart nice and firm to sit and good for your posture, Delivery on time as promised .delivery men were great,”

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Posted 6 years ago

“Very good service from start to finish. Communications were good, chair was ready on time and delivery arrangements excellent. The chair is as good as my previous Sherbornes. Highly recommended organisation.”

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Posted 6 years ago

“Excellent service and so pleased with the chair”

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Posted 6 years ago

“Sofas delivered unpacked and placed in room excellent service.”

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Posted 6 years ago

“Easy to order, immediate confirmation, clear delivery information, delivery exactly on time. Very professional service. Well done.”

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Posted 6 years ago

“Ordered two Alstons sofas from relaxsofasand beds. Cheaper than any furniture showroom where I had seen them. Ordered fabric samples and received them very quickly. Had a couple of questions during the ordering process and they were answered promptly via email. Delivery time was exactly as stated on the website. Delivery men were very professional and took all the packing away with them. I would highly recommend Relaxsofasandbeds to anyone. P.s I love my new sofas they are exactly what I wanted.”

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Posted 6 years ago

“Great service. Delivery was prompt and delivery persons extremely helpful. Chair is wonderful quality and husband very very happy with it”

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Posted 6 years ago

“very happy with the prompt service I received... delivery went very smoothly also..happy with my sofa”

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Posted 6 years ago

“Hi quality products with competitive price. Delivery as initially agreed for. I would recommend Relax Sofas & Beds.”

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Posted 6 years ago

“Very pleased ! Also arrived early, and generous with the matching material. Thank you. Kindest regards, Phyllis.”

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Posted 6 years ago

“Swatch requests sent very quickly, order placed on internet and delivered as expected, very happy with sofa bed purchased, price very competitive, would recommend.”

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Posted 6 years ago

“Used this company following real good feedback from my sister who had recently used relax sofas and beds, I was not disappointed. Excellent service from start to finish. I had questions around choice of fabric for the sofa I wanted, my queries were answered quickly. Delivery was within the timeframe noted on website and on my order. I was delighted with the quality of the sofa when it arrived, it is really well made and very comfortable to sit on. Would highly recommend.”

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Posted 6 years ago

“Just love my new recliner chair, excellent quality and very comfortable”

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Posted 6 years ago

Relax Sofas & Beds is rated 4.8 based on 864 reviews