Relax Sofas & Beds Reviews

Name: Relax Sofas & Beds
Address: Louth Road, Fotherby, Louth, Lincolnshire
Rating: 4.81

4.8 Rating 864 Reviews

100 %

of reviewers recommend Relax Sofas & Beds

Company Reviews

Metrics

Info

4.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth
Lincolnshire
LN11 0TD

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Relax Sofas & Beds 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sofa-bed looks lovely and the colours and fabrics are just perfect. I was hoping that the feel of the sofa when you sit on it would be a bit more "squidgey" (it feels a bit rigid), and the back cushions feel a little over-stuffed, but I guess that with use over time this will improve. The bed part, however, is very comfy indeed and I am very pleased. The only really negative feedback I have to give is that upon ordering I wasn't asked any questions about access to my apartment, for example dimensions of door frames and layout of apartment/stairwells. The delivery men eventually managed to get the sofa-bed in, but it was extremely difficult for them and I can't imagine what all the manoeuvering did to their poor backs. Upon my questioning they informed me that sometimes sofas that they deliver simply don't fit into apartments and they have to take them away again. I think that this is extremely unprofessional and absolutely selfish on the part of the sofa company, who obviously care about nothing more than selling their sofas, to the detriment of the delivery men whose job it is to get the sofas into the apartments. So despite the excellent customer service that I had from Relax Sofas and Beds and the fact that I am pleased with my sofa-bed, they get a black mark from me in regards to the delivery.”

Helpful Report

Posted 10 years ago

“Excellent service all the way!”

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Posted 10 years ago

“I see no reason to give anything but very good. Ordering was easy and when I asked a question the answer was swift and answered the question. The delivery people weren't very friendly, they were extemely fast and efficient, if they are part of the deal then change my score to just good as no time allowed for even a cursory glance over goods before signing. Please note this is not a review of the product as unfortunately this failed to reach expectations.”

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Posted 10 years ago

“Excellent service throughout. We are delighted with our purchase and should have bought a new three piece suite years ago.”

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Posted 10 years ago

“Best price and delivered more quickly than estimated. Helpful delivery men. Can't ask for more!”

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Posted 10 years ago

“Great choice of different styles, leather and colours and all at a competitive price. Delivery came within a reasonable time-frame and the delivery drivers took every care to avoid damaging either the furniture or our home.”

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Posted 10 years ago

“Great prices let down by average delivery as recycling of old bed had not been passed on to driver even though paid for. the most significant issue was poor aftercare; fault with divan continental drawer runner . (large drawer runner attached to bed base broken on delivery) has been reported twice now but no action in over 2 months”

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Posted 10 years ago

“Great service & good communication during order and delivery process. Happy to recommend :-)”

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Posted 10 years ago

“A very good service from ordering our sofas up to and including the delivery. The delivery date and time was kept to and I got a call in good time before the delivery to tell me they were on their way. The men were very careful of my new carpet and with the unpacking and were cheerful and pleasant. An all together excellent service.”

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Posted 10 years ago

“Very pleased with service. Was a special order so took a long time as sofa made to order. Was kept informed of progress. Would recommend.”

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Posted 10 years ago

“AN EFFICIENT AND FRIENDLY SERVICE. RECLINER WAS DELIVERED IN THE SPECIFIED TIMESCALE. DELIVERY MEN WERE ALSO CONSIDERATE AND PROFESSIONAL.”

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Posted 10 years ago

“Very good comfortable mattress, the two delivery men removed my old mattress and installed the new one. Taking away all the packing and old mattress, very efficient.”

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Posted 10 years ago

“Excellent products with fantastic service”

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Posted 10 years ago

“efficient delivery and excellent product.very pleased with our new sofa.”

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Posted 10 years ago

“Polite and efficient service. Only improvement i can think of is to offer a guarenteed 'set up on delivery' service”

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Posted 10 years ago

“I have used Relax twice now. Excellent prices, delivery took a couple of weeks but worth it to get the bed at a very good price.”

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Posted 10 years ago

“Excellent service, always replied to my emails quickly. As I had only seen the sofa I wanted on the Internet, I asked for swatch samples and these were received within 2 days. My sofa arrived within 6-8 weeks and I love it. The colour, size, everything is just what I wanted. Excellent service and quality....better than the high street!!!! Would definitely recommend.”

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Posted 10 years ago

“Lovely company - very helpful, personal service. Super comfy mattresses - have now bought 3 the same. Thank you.”

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Posted 10 years ago

“EXCELLENT PRODUCT AND EXCELLENT DELIVERY SERVICE.”

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Posted 10 years ago

“The service we received from first ordering the suite and receiving the suite was excellent. The delivery men were polite, careful and curtious we were very happy from beginning to end .”

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Posted 10 years ago

Relax Sofas & Beds is rated 4.8 based on 864 reviews