Relax Sofas & Beds Reviews

Name: Relax Sofas & Beds
Address: Louth Road, Fotherby, Louth, Lincolnshire
Rating: 4.81

4.8 Rating 870 Reviews

100 %

of reviewers recommend Relax Sofas & Beds

Company Reviews

Metrics

Info

4.8

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth
Lincolnshire
LN11 0TD

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Relax Sofas & Beds 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery came a little late and they were rushing and left the packing material in my garden. Service was good on my purchase. Not too pleased with the sofa and sofa bed. Material 0308 not very serviceable, very shady, shows dark patches were you have been sitting. Sofa creeks every time you sit on it with the springs. Would not recommend this material with kids or for long time use. Having to change cushions round every day to keep looking good. Quality could be better for the price, may even get rid and go for leather.”

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Posted 8 years ago

“We are very pleased with our Alston sofa bed. The quality is excellent, and the service was good from Relax. Delivery was slightly longer than originally indicated, but we were informed and the delivery service itself was first class. All this for a reasonable price. Thank you Relax sofas and beds!”

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Posted 8 years ago

“Very helpful staff, would recommend this company”

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Posted 8 years ago

“Product, information and delivery, spot on!”

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Posted 8 years ago

“Very polite men even apologising for delay because of traffic accident”

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Posted 8 years ago

“Delivered on time, friendly and helpful delivery team.”

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Posted 8 years ago

“Slightly slow in keeping me up to date on etd etc.. Had to prompt for updates although replies were swift and informative. Service re delivery very good. As this was a gift for someone with spinal issues it fitted the bill and has provided much needed support and enhanced posture. I am glad I was able to use your business a second time as I was and still delighted with my original Alston ixworth chair. Thankyou.”

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Posted 8 years ago

“Very happy with service from start to end. Good communication and chair was delivered within specified time. Thank you relaxsofasandbeds.”

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Posted 8 years ago

“Good communication with regard to delivery and efficient assembly of units by delivery personnel. Very pleased with the quality of furnishings delivered”

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Posted 8 years ago

“Very helpful delivery person. Super quality chairs, v comfortable, competitively priced, would certainly use the company again. Thanks”

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Posted 8 years ago

“The order took max time to manufacture and deliver. The quality is beautiful and no complaints there. However I'd left several phone messages and didn't receive a return call till pushed and my emails concerning delivery times etc went un responded. For that I've given three stars.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. I’m very sorry to hear that your messages and emails were left unanswered. We pride ourselves on our customer service and unfortunately this falls below our high standards. We will look into this issue and endeavour to ensure that this won’t happen again.

Posted 8 years ago

“Good service, only downside there was no information on delivery invoice to say chair had to be built up although on the website it stated it would be built up, however the delivery men did build it up for me, they were very good.”

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Posted 8 years ago

“Fantastic and thanks.”

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Posted 8 years ago

“Very good service and communication”

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Posted 8 years ago

“The only negative comment is regarding the filling of the neck roll, it was insuffucient and caught up in the zip because it was not encased in a cover. I asked for it to be remedied but received a negative response. If it had been remedied I would have given 5 stars.”

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Posted 8 years ago

“Everything went very smoothly.”

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Posted 8 years ago

“Delivery was as arranged - staff very pleasant and helpful. The quality of the furniture is excellent.”

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Posted 8 years ago

“Very good service, quick and easy to purchase online, delivery was efficient and reliable and the goods were as described.”

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Posted 8 years ago

“We couldn't have been happier with the service from Relax Sofas and Beds. Questions were answered quickly, the service was friendly and the order went through with no problems. Estimated delivery was for 8 weeks, however we were very happy to get it in only 6 weeks. The quality was everything we hoped for given our initial misgivings at ordering over the internet not having seen the product in person first.”

Helpful Report

Posted 8 years ago

“We were extremely pleased with your efficient service, from ordering to delivery, which was shorter than we had anticipated. Your delivery men were excellent, being very helpful in putting the sofas where we asked and they were concerned about removing all the packaging and taking it away. The sofa and sofa bed are very comfortable, our guests are very impressed and our room now looks great. Thank you Relax Sofas and Beds.”

Helpful Report

Posted 8 years ago

Relax Sofas & Beds is rated 4.8 based on 870 reviews