Relax Sofas & Beds Reviews

Name: Relax Sofas & Beds
Address: Louth Road, Fotherby, Louth, Lincolnshire
Rating: 4.81

4.8 Rating 864 Reviews

100 %

of reviewers recommend Relax Sofas & Beds

Company Reviews

Metrics

Info

4.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01507 611065

Email:

sales@relaxsofasandbeds.co.uk

Location:

Louth Road, Fotherby, Louth
Lincolnshire
LN11 0TD

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Relax Sofas & Beds 5 star review on 19th July 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slightly slow in keeping me up to date on etd etc.. Had to prompt for updates although replies were swift and informative. Service re delivery very good. As this was a gift for someone with spinal issues it fitted the bill and has provided much needed support and enhanced posture. I am glad I was able to use your business a second time as I was and still delighted with my original Alston ixworth chair. Thankyou.”

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Posted 8 years ago

“Very happy with service from start to end. Good communication and chair was delivered within specified time. Thank you relaxsofasandbeds.”

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Posted 8 years ago

“Good communication with regard to delivery and efficient assembly of units by delivery personnel. Very pleased with the quality of furnishings delivered”

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Posted 8 years ago

“Very helpful delivery person. Super quality chairs, v comfortable, competitively priced, would certainly use the company again. Thanks”

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Posted 8 years ago

“The order took max time to manufacture and deliver. The quality is beautiful and no complaints there. However I'd left several phone messages and didn't receive a return call till pushed and my emails concerning delivery times etc went un responded. For that I've given three stars.”

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Posted 8 years ago

Thank you for your feedback. I’m very sorry to hear that your messages and emails were left unanswered. We pride ourselves on our customer service and unfortunately this falls below our high standards. We will look into this issue and endeavour to ensure that this won’t happen again.

Posted 8 years ago

“Good service, only downside there was no information on delivery invoice to say chair had to be built up although on the website it stated it would be built up, however the delivery men did build it up for me, they were very good.”

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Posted 8 years ago

“Fantastic and thanks.”

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Posted 8 years ago

“Very good service and communication”

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Posted 8 years ago

“The only negative comment is regarding the filling of the neck roll, it was insuffucient and caught up in the zip because it was not encased in a cover. I asked for it to be remedied but received a negative response. If it had been remedied I would have given 5 stars.”

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Posted 8 years ago

“Everything went very smoothly.”

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Posted 8 years ago

“Delivery was as arranged - staff very pleasant and helpful. The quality of the furniture is excellent.”

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Posted 8 years ago

“Very good service, quick and easy to purchase online, delivery was efficient and reliable and the goods were as described.”

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Posted 8 years ago

“We couldn't have been happier with the service from Relax Sofas and Beds. Questions were answered quickly, the service was friendly and the order went through with no problems. Estimated delivery was for 8 weeks, however we were very happy to get it in only 6 weeks. The quality was everything we hoped for given our initial misgivings at ordering over the internet not having seen the product in person first.”

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Posted 8 years ago

“We were extremely pleased with your efficient service, from ordering to delivery, which was shorter than we had anticipated. Your delivery men were excellent, being very helpful in putting the sofas where we asked and they were concerned about removing all the packaging and taking it away. The sofa and sofa bed are very comfortable, our guests are very impressed and our room now looks great. Thank you Relax Sofas and Beds.”

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Posted 8 years ago

“Excellent service. No problems. Excellent delivery people. Sofas are exactly what we ordered. Five star service all round.”

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Posted 8 years ago

“Delivered on time and in accordance with the order. Friendly delivery men who assembled the settee which surprised me by coming in two halves and slotting together. Useful feature if and when I ever move!!”

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Posted 8 years ago

“Delivered to time and date promised, a pleasing purchase, thanks for good service.”

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Posted 8 years ago

“The order went without a hitch. Everything arrived on time (in fact sooner than expected). We were given plenty of notice for the delivery and they contacted us the day before with a clear time. They arrived when they said they would, delivered the 3 pc suite well wrapped and protected and were helpful and cheerful. The product was well-made and as described. I would recommend your firm without hesitation - plus we saved quite a bit on the price when compared with our local firms. Thanks again James Anderson”

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Posted 8 years ago

“Ordering was easy from the excellent web site and we received an acknowledgement straight away. On phoning to check on delivery the contact was pleasant and most helpful. The shipping company sent two messages and gave us a telephone call to advise on delivery, which was 1st rate. Overall we were very pleased with the whole experience and would use again.”

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Posted 8 years ago

“Would definitely use relax beds again very reliable @ helpful. I bought a sofa from them @I am very pleased with it. Delivery was very good @I was well informed. I would recommend using them.”

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Posted 8 years ago

Relax Sofas & Beds is rated 4.8 based on 864 reviews