Regton Ltd Reviews

Name: Regton Ltd
Address: 82 Cliveland Street, Birmingham
Rating: 4.95

5.0 Rating 7,422 Reviews

99 %

of reviewers recommend Regton Ltd

5.0

Based on 7,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

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Regton Ltd 5 star review on 10th March 2025

Regton Ltd 5 star review on 20th January 2025

Kevin Whitmore

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regton sent required XP Deus 2 stem controller connector promptly unfortunately the item itself is not fit for purpose as third time of replacing”

Helpful Report

(Birmingham) - Posted 1 month ago

Hello Edward. I can see from our records you have broken one each year you ave had your detector and we have in fact replaced one Free of charge for you. It is the incorrect method of removal that breaks the stem mount. If you would like. I can discuss the correct method to prevent you breaking the stem mount - Marcus

Posted 3 weeks ago

“I used Regton on the recommendation of a friend and with the opportunity to get 10% discount. I ordered online and everything went seemlessly. The coil I ordered arrived the following day and has proved to be ideal. Why have I only given 3 stars and what would make me think twice before ordering from Regton again. The delivery driver dumped the package at the front door, despite the house being occupied, leaving the package at the front door available for any opportunist.”

Helpful Report

Posted 8 months ago

Hello Russ. We're sorry we and our delivery partner fell short of your expectations with this order. Can you please send an email to sales@regton.com with your details so we can investigate this further? We hope we can serve you again in the future. Kind Regards, Regton team

Posted 8 months ago

“Had an issues ordering online using Regtons website. After messaging the company and explaining the issue the small items were posted to me with no postage fee. Items were replacement headphone earcups which arrived promptly and were exactly what I asked for. Very good customer service but the website ordering system needs a little improvement.”

Helpful Report

Posted 1 year ago

Thank you for getting in touch Stuart and Feed back is always welcome, so we may improve our service. I am glad you got your items promptly after contacting us.

Posted 1 year ago

“Compared to others that I have used in the past, I felt Regton was a bit slow. I also felt that delivery charges were high also.”

Helpful Report

Posted 1 year ago

Hello Julian, We are sorry for the delay in your book delivery. I can see the order was placed after we had closed on the 28 December and would not of been despatched until the next day by royal mail. All orders were completed and despatched on the 29, as we had an early collection being the last one before the New Year. This festive period I am sorry to say does slow delivery down for all. Being a hard back book and with its size there are minimum charges by Royal mail for this size of item . We endever to keep postage cost to a minimum at all times.

Posted 1 year ago

“Web site gives hassle. Paid extra for next day delivery when I didn’t want one. Technical rep was excellent. My first choice was Regton, Slowly drifting to others.”

Helpful Report

Posted 1 year ago

Hello XXXXX, I looked at your order & you were not charged for a next day delivery despite it being sent using that method.

Posted 1 year ago

“Supplies goods well packaged in a timely manner. No response to concernes over recently purchased Nokta product despite sending a message and a video of the problem twice.”

Helpful Report

Posted 1 year ago

“Was a little disappointed first deus 2 screws fell out no spares was sent deus 1 parts due to xp wasn't offered new stem,so had to sell at loss second purchase deus 2 box crushed maybe not your fault but outer paper wrapping not damaged so maybe it was packed that way have returned for refund as very disappointed not like regtons I've spent thousands over the years so I feel a little let down saddened 😔”

Helpful Report

Posted 2 years ago

Hello Phillip, very sorry to hear your box had been damaged in transit, I believe one of my colleagues has already been in touch regarding this. Sadly things like this can happen with even the best carriers.

Posted 2 years ago

“I have bought many items from Regton so befour I purchased the Reaper coil I ask if this item was in the Black Friday sale I was told yes and there would an extra 10% off so a total saving of 20% when buying this item I only got the 10%off and was told cuz I was an existing customer that todays price would be 145£ which is 10% I phoned was asked to wait 5 mins to talk to manager phone went dead not the service I expected although they have been good in recent years.”

Helpful Report

Posted 3 years ago

Hello Shane, I'm sorry there seems to have been some confusion regarding the Black Friday offer, that was only on from Friday to Monday so the max discount we could attach would be 10% which we did. Don't know what happened with the dropped call & can only apologise for that.

Posted 3 years ago

“Dpd driver deliivereed late as he didn't know how to open a door knob I had to chase him to find the parcel”

Helpful Report

Posted 3 years ago

Afternoon Brian, sorry to hear that, I wish we could deliver ourselves to take out of the equation 'middle men' & lessen the issues we all have with carriers.

Posted 3 years ago

“Quick communication”

Helpful Report

Posted 3 years ago

“Sent next day . £3 for a dust cap then £3 something for postage is not good nearly £7 in total.”

Helpful Report

Posted 3 years ago

“The team worked hard to put my order out for next day. New to detecting and spent near £900 Team were helpful but it did feel a little laboured..”

Helpful Report

Posted 3 years ago

Hello William, thank you for reviewing us, sorry to hear something wasn't quite right, can you e-mail me with any further details as we pride ourselves with high customer service levels, maybe we need to look at some part of our operation ?

Posted 3 years ago

“Disappointing service ..................”

Helpful Report

Posted 4 years ago

“the scoop seems good quality but the delivery was haphazrd with no notifications on when it would arrive”

Helpful Report

Posted 4 years ago

“Paid £7 for next day delivery but it was late night I orderd so I knew it would more than likely be here on the Wednesday and not Tuesday it was still not here on the Thursday so sent an email asking when it would likely to be here and got no reply it arrived 6 - 7 days after my order was placed so paid £7 for nothing a no reply to email but the product is brilliant”

Helpful Report

Posted 4 years ago

“Be careful what you order. I ordered a gift for my son, a Garret metal detector and they sent us a detector that was over £100 cheaper instead. Complained to them and they swapped it out but it wasn’t the best service.”

Helpful Report

Posted 4 years ago

Hello Simon, apologies for that, I looked into your order and can see we picked up the incorrect item & delivered the correct one at the same time, we've also changed the way items are picked to stop that mistake occurring again.

Posted 4 years ago

“only seen them through utube posts”

Helpful Report

Posted 4 years ago

“Have emailed about missing bolt but no response”

Helpful Report

Posted 5 years ago

Hello David, can you ring us please as we always reply quickly, alternatively check spam inbox they often they end up there.

Posted 5 years ago

Hello again David, just in case you see this message I'll try & get a copy of your order & hopefully there will be a phone number for me to contact you on.

Posted 5 years ago

“Probably should have read more, but assumed any spade would be wide enough to get a boot on to push down with, but very difficult with this one”

Helpful Report

Posted 5 years ago

“normally I cannot fault REGTONS, however in this instance there has been a number of errors.The item was bought by my wife as a birthday present who gave her contact details. However, all communication was sent to me as a previous customer , thereby spoiling the surprise.”

Helpful Report

Posted 5 years ago

Hello Peter, firstly apologies for inadvertently spoiling your surprise, obviously not intentional. I've looked at this order & can now see how this happened, your postcode had been used as an identifier rather than your wife's e-mail address as you've purchased from us before, not happened before as far as we aware but a lesson learnt & have now changed our procedure to reflect this, again apologies Regards Nigel

Posted 5 years ago

Regton Ltd is rated 5.0 based on 7,422 reviews