Regton Ltd Reviews

Name: Regton Ltd
Address: 82 Cliveland Street, Birmingham
Rating: 4.95

5.0 Rating 7,422 Reviews

99 %

of reviewers recommend Regton Ltd

5.0

Based on 7,422 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01213592379

Email:

sales@regton.com

Location:

82 Cliveland Street
Birmingham
B19 3SN

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Regton Ltd 5 star review on 10th March 2025

Regton Ltd 5 star review on 20th January 2025

Kevin Whitmore

222

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My item arrived next day however it would appear the courier was less than careful as the packaging was filthy and everything in the box was loose and rattling around, as it turns out the headset which goes with my metal detector is faulty / damaged, I emailed regtons about this and I was advised to make contact with LP detectors. This annoyed me as the item was brand new and I feel regtons should have replaced the headphones and the damaged ones returned to them otherwise I would have rated a 5.”

Helpful Report

Posted 6 years ago

Hello Michael, the only reason I suggested contacting the service center directly was to save time, I am refunding your carriage cost as promised & can only apologise for the filthy box, we have forwarded that comment onto the carriers as their vehicles 'should' be clean, this is another reason why we tend to brown paper wrap all boxes. Regards Nigel

Posted 6 years ago

“Loyal customer but I had to keep repeating info to salesperson. Didn’t seem like they were focused and kept putting me on hold. Not sure their hearts in it?”

Helpful Report

Posted 6 years ago

“I received the Nel tornado and z lynk wireless headphones in good order, i am very pleased with the coil but i am having problems with the headphones losing the signal after a very short time , the signal is regained after a period of time which doesn’t fill me with confidence. Can i return for a refund ? Many thanks . Robert Brown”

Helpful Report

Posted 6 years ago

Hello Robert, please phone in & have a chat with the guys at the shop, maybe they can help you.

Posted 6 years ago

“I have bought allot of equipment from Regton over the years but they do not offer their loyal customers all the time.”

Helpful Report

Posted 6 years ago

“Good and helpful staff but found the second lady I spoke to over the telephone who had a English accent very abrupt and quite rude”

Helpful Report

Posted 6 years ago

Hello Richard I've just tried to work out who that second lady may be as we have a few who could have taken that call, we know the first lady as you chatted to her about one of your neighbours if I am right ? so I can only apologise, I will have a chat with my staff on Monday regarding this as it's not acceptable.

Posted 6 years ago

“The goods came quickly But the postage charge was excessive”

Helpful Report

Posted 6 years ago

“Ordered a metal detector,web site and ordering was easy to complete,however the delivery was not as easy. Left a note on the door,authorising a neighbour to sign for parcel, However this was not allowed. We had not been advised of this when ordering.”

Helpful Report

Posted 6 years ago

“I purchased a Deus arm band for the control box. The item was fine and delivery was on time. However I felt the postage was rather high for such a light package especially as you also sent two unwanted Reston catalogues !”

Helpful Report

Posted 6 years ago

Hello Jennifer,thank you for the feedback, we base our carriage on order value rather than on size or weight, sadly that means on some smaller or lighter items you can fall foul, on others such as trowels we lose every time. It couldn't be sent by letter post as the item is too thick (5mm is max permitted) therefore has to go by Royal Mail small parcel 1st Class £3.45, we charge £3.50 so not too far off, we include our catalogues with all orders & that doesn't affect carriage cost.

Posted 6 years ago

“Love the Garrett 400i I bought but the headphones broke after only 2 month’s light use”

Helpful Report

Posted 6 years ago

Hello Robert, sorry to hear about the headphones, have you been in touch with us regarding this as it will be covered by warranty I suspect.

Posted 6 years ago

Regton Ltd is rated 5.0 based on 7,422 reviews