Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am policyholder from Thailand my daughter admitted in hospital and i send documents to claims team by mail around 4 days ago. No answer from company. I paid by myself and claim later. Until now nobody answer my email.”

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Posted 6 months ago

“I will advice others to be careful. Regency is deceptive. They closed your policy without informing you . I asked for some form of refund it was denied.”

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Posted 1 year ago

“Regency is fine if you have ordinary clains with GPs or a dentist, but as soon as you claim for a specialist or non emergency surgery the wheels slow right down and you never hear from them. We have the highest insurance as well. Can't wait to get rid of them. I don't trust them at all anymore. I feel their behaviour is deceitful.”

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Posted 2 years ago

“Agree with many comments posted re: customer claims on avoiding and delaying payment. Admitted to hospital for a kidney stone emergency over a weekend, no previous history of kidney issues. Submitted requested paperwork on the Claim form, including invoices, CT scan, X-rays, Dr’s justification and previous Medical history etc. Two months later still waiting for payment. Don’t be fooled by their marketing story of “refund immediately story”, they’ll try every trick in the book to find a way not to pay. Favorite delay tactic appears to be “you’re missing documentation”, never communicated to me in my case, telephonically or otherwise, you’ll only find this out when you call them to query payment. I will give them one credit, they’re really good at apologizing, that’s where the customer service ends until your next call of course. Then same old again!!! In my case, this missing info/ doc is not detailed or clear on the Claim form in any event very convenient it would appear. Requested escalation on 5 ocassions in emails, to discuss the issue senior management. “THESE REQUESTS ARE IGNORED, YOU'RE TOLD TO BE PATIENT”. Doesn’t sound to me like ‘we will pay your claims immediately’ Best advice I can give to anyone looking for Medical Insurance is, deal with a company that is registered in the country you’re living in, at least you will have a recourse to the local laws of the country in terms of consumer protection. Only reason they can play these games is they know they are for the most part “untouchable”by the average person especially if you’re thousands of miles away.”

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Posted 4 years ago

“Two times I've tried to write a review and it's never posted. Most likely because it was not such a good one.”

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Posted 4 years ago

“Nice insurrance, great price ranging, but very complicated to get a hold of someone. They promis to call back, or write back, they don't do it. I had an emergency, I couldn't get a hold of my contact Person for at least two months. I paid all the bills myself, cause the doctors in Germany won't fill out the paper work. I won't go to to this insurrance any more. A big minus too, only payments from Credit card in Switzerland work, so you pay more then you would actualy need to. I am not a used at all.”

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Posted 6 years ago

Regency for Expats is rated 3.9 based on 685 reviews