Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 694 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and super friendly, not to mention on the ball when it comes to claims. The few times I had issues these folks sorted it out immediately. Brilliant customer service too. Don't really get where all the negative reviews are coming from too?”

Helpful Report

Posted 3 years ago

“Worst experience ever with an insurance company. Was stranded in a hospital for 6 days after a major road accident as Regency were reluctant in providing the hospital with the down payment so that they may proceed to operate. Seldom any communications from Regency during this painful wait which resulted into several blood tranfusions and bacteria in the body due to internal bleeding. I had to use my own financial means to get the operation going or else I would still be there today waiting for the operation whilst my condition was getting worst. Furthermore Regency, contrary to policy, forst me to pay 20% of the total bill! The worst ever insurance company wanting to make a quick buck off their customers. I guess it is a good company as long as you pay your annual feels and don't claim anything. Not a safe insurance company to deal with if you are overseas.”

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Posted 3 years ago

“Fastest claims payment I have known, and I have had a few policies over the year. Friendly communications too, it is clear the claims are being assessed by actual people rather than bots and computers. Highly recommended.”

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Posted 3 years ago

“Good experience with Regency, they are surprisingly attentive. I get a call every now and then from my account exec there asking how it is going and if there is anything he can help with. The team are completely in the zone. Whoever does the customer service training deserves a pay rise!!!!!!!”

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Posted 3 years ago

“We started our insurance with this company in December 2020. In the second week of January 2021 my son got a hernia. Due to his ongoing exams we waited till now to go to the doctor. The insurance rejected our claim to pay for the surgery because apperently it is a pre-existing condition. I did this result not with an email, someone who even didn't worked on this case called me and I had no chance to got a proper information or the chance to discuss this. I expect more.”

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Posted 3 years ago

“Never experienced as much ease when making a claim. Everything in the process was explained in detail and I was kept up to date constantly. Thanks Regency!”

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Posted 3 years ago

“My leg broke and my back have fracture need operation urgently And.I wait 1 month already this insurance tell me everything ready for cover the operation and 1 month just tell me wait everyday I have risk cannot walk again and he absolutely don’t care anything”

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Posted 3 years ago

“Thank you Regency! Everything organized for me and all done very speedy. The lady that dealt with my claim was so polite and extremely detailed.”

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Posted 3 years ago

“Went to hospital fearing a stroke. Very weak and numbness in both arms, face and top of head. No fever, but feel extremely hot in the heat and shivering cold in the air conditioning in the waiting room. Major medical has so far refused all payment. Hospital did c scan, chest xray, blood tests and put me in Intensive Care Unit. Doctor said he felt I needed round the clock supervision. Still, Regency refused an payment authorization. I waisted $2500 on insurance that appears to be worthless. Now they say I can submit my receipts. I am sure it is an excercise in futility. And this over costs in Thailand which are relatively very low. I would not purchase again or recommend.”

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Posted 3 years ago

“They really did put my mind at ease. Lovely to speak to them over the phone and they guided me through every step of the process. I had only just started using their nutrition benefit and it has already done me the world of good.”

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Posted 3 years ago

“Well priced, good benefits, easy to apply. Have found Regency to be an overall good experience. Have only submitted one claim to date and it was paid quickly. Making a claim isnt too difficult and they did a bank transfer within a couple of days.”

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Posted 3 years ago

“Very nice people who helped me get my claim. They make everything so simple. Thank you!”

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Posted 3 years ago

“Best service from an insurance company. Quick to respond and professional.”

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Posted 3 years ago

“Very supportive people. Managed to get my claim back in no time!”

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Posted 3 years ago

“The way we are getting treated is ridiculous. Different countries, Different rules. Yous need to understand that. 8 months since the death of a beloved person and its a back and forward with emails, they always want Different records, they know the cause of Deth. We cant get anything they want, they should have this stating in the booklet they send out, so that people can get authorisation to medical records, spouse medical records.”

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Posted 3 years ago

“These guys were brilliant! I don’t know what they could have done better. Nice people to talk to over the phone and easy to claim. I’ve been using them for a number of years and their benefits are incredible. Doing the fitness one right now and it’s showing results already.”

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Posted 3 years ago

“Amazing response to my claim. They answered my call quickly and put my mind at ease. Would definitely recommend them.”

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Posted 3 years ago

“According to Bangkok international hospital, Regency insurance always delay espouse even over a month. This is NOT acceptable. I had only one claim in the past one year, which was rejected without convincing reason. It’s just a pitfall and fake company!!!”

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Posted 3 years ago

“I will be canceling my policy with this company immediately. Many phone calls from 'NowCompare' but all people are different, the number they use is a UK number but the call isn't from there. Feels like a giant scam to me. I am out!”

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Posted 3 years ago

“I've just had, thank God, Regency pay to get me fixed up after the scariest medical situation I've ever faced. Excellent company, excellent support, and I have no hesitation in recommending them. Bought the policy through a broker - excellent service from them too and will be thanking them personally.”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 694 reviews