Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 702 Reviews

74 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They refused to pay my dental claim for some fillings after someone initially mis-coded it as orthodontal work. This led to a long back-and-forth between me and them. Nobody would answer my emails. When I called in, I was told that the claims team would contact me. That never happened. I had a lawsuit filed against me from my dentist's office because I hadn't paid my bill... because Regency wouldn't pay my claim. So I've been paying it myself to avoid going to prison in a country that I'm not even from, AND continued to pay premiums to an insurance company that wouldn't pay my claim. Now my credit here is kind of ruined. So yeah... I highly discourage anyone from purchasing insurance from Regency. (Although I technically purchased the insurance from Principle Assurance, then it was acquired by Regency.) This is the worst experience I have ever had with an insurance company, and I'm from America. So that says a lot.”

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Posted 8 years ago

“Everything is done quickly, documents sent out immediately, claims paid within a couple of days, questions answered without delay. My experience has been very good”

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Posted 8 years ago

“Have had a great experience with Regency, everything is done quickly and with a smile. Very professional company”

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Posted 8 years ago

“Great value for money, good service, always very attentive and settle claims efficiently. Have made a few claims and am pleased with the way they dealt with them”

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Posted 8 years ago

“Excellent Service Everybody I have dealt with has been superb. They reimburse me for medical treatment I receive really quickly. I am happy”

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Posted 8 years ago

“Very Good. Have used Principle for a few years for health insurance for me and family. Have made claims easily and they have paid all my claims quickly. Staff are professional and helpful. Have recommended Principle to other expats I know and will continue to do so”

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Posted 8 years ago

“Requested an office address which was ignored and still not sure if my insurance is valid. Have other friends who have asked me about expat insurance and not recommended. Scam?”

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Posted 8 years ago

“I've had 2 massive operations this year and used Private room every time. Never had any issue claiming. Always dealt with friendly and very helpful staff.”

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Posted 8 years ago

“Good value, good service. Cover is comprehensive in comparison to what I am used to, and they pay claims faster”

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Posted 8 years ago

“I cant comment on how good or bad the service is as I have never had to use the service, however I do find it expensive and will give a lot of consideration before I sign up for another year.”

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Posted 8 years ago

“Pay all my claims within 2 days and have firendly and helpful staff”

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Posted 8 years ago

“I got my refund quick... for a first timer that is very encouraging”

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Posted 8 years ago

“After finally getting the hospital to accept the insurance, everything went smooth, lots of hospitals won't take tnsurance, they want me to pay and then I have to deal with the insurance company”

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Posted 8 years ago

“I am extremely satisfied with the professional mannerisms displayed by the staff at Principal Assurance. I hope that I never have need to rely upon their cover but I can relax without having to stress about what may happen should something go wrong. The professionalism displayed thus far has set my mind at ease that if and when a serious matters arises I will be entirely looked after and can focus on what is important rather than how I will pay for everything.”

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Posted 8 years ago

“Effective and efficient processing of documentation and policy booklet, good customer service, a very good product to date, thank you”

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Posted 8 years ago

“Excellent and timely service”

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Posted 8 years ago

“Je n'ai pas encore eu l'occasion de m'en servir. Donc pas d'opinion.”

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Posted 8 years ago

“Quick response and friendly”

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Posted 8 years ago

“The only reason I did not select VG. is that I have not had to use the insurance. When I have the occasion, and the payment is satisfactory, I will select VG.”

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Posted 8 years ago

“Not sure yet, claim process seems very complicated”

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Posted 8 years ago

Regency for Expats is rated 3.9 based on 702 reviews