Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 688 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly along the lines written in earlier reviews. I was just denied my claim for a hip replacement operation of Euro 12500 now to be paid out of my pocket. Given the three months between the first contact and the final denial to pay I get the impression that even statements from Doctors are not considered ok!. I am going to seek legal advice in order to settle the claim. Meanwhile I look for a good reliabale alternative insurance for expats like me.”

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Posted 3 years ago

“Impossible to submit a claim they make it a mine field walk. You will pay and then get denied reimbursement based on technicalities and itrealistic demands of supporting documentation. Find a company easier to do business with. This one cost me 10k plus the medicinal expense they refused to pay”

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Posted 3 years ago

“I am an actual client who has been with Regency for two years, and have made about 15 claims give or take a few (two in hospital claims). Based on my experiences I am sure the negative reviews here must be from competitors. There is no way our experiences can differ so much. Definitely recommend Regency and have done so to a number of friends, all of who also have only good things to say about them.”

Helpful Report

Posted 3 years ago

“Make sure you read their small print before signing up on ‘pre-existing conditions’. If you are being sold by Now Compare or are being sucked in by their fancy marketing videos - the below is what you really must pay attention to before you sign up: 1. Any claim relating directly or indirectly to any medical condition or related condition that existed prior to the date of entry. Conditions for which you have received treatment, had symptoms of, had knowledge existed or should have known existed, or you sought advice for or existed without your knowledge prior to your date of entry (preexisting medical condition) will not be covered. ‘Or existed without your prior knowledge’. This is what they will use time and again to deny your claim. In our case they have denied my wife’s cancer claim for this reason. No matter that the type of cancer she has is a very aggressive one that grows quickly and we have sent them countless diagnostic reports saying as much - they have denied it for being a pre-existing condition based on the wording in the clause above. This will be the 3rd negative review in a day on this site for Regency so watch now for the bombardment or fake 5 star reviews. Regency for Expats have literally ruined our lives - they are a truly despicable company and you must avoid them when selecting your health insurance company.”

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Posted 3 years ago

“Every Insurance is good, if you never use it! They haven't payed for imaging results and lab tests so I had to cover a great amount by myself. I regret that I have book them. Never pay a year in advance! Never again!”

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Posted 3 years ago

“i have been waiting on my claim for 72 days. Regency has tried all possible ways to deny the claim and i have managed to provide all information they asked for. Now they are just sitting on the info and only saying that they are reviewing it for several weeks.”

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Posted 3 years ago

“Great insurance! I have been using it for more than a year for both inpatient and outpatient services and I have never been disappointed. Well priced and fast response.”

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Posted 3 years ago

“I recently moved abroad for work and I was requested a superior insurance policy to be able to settle. Traveling during this period is confusing and can get overwhelming. A friend of mine recommended me Regency. I am so grateful for it. They have been very supportive throughout the process, understood my needs, and managed to activate my policy very fast. Everything was processed online and efficiently thanks to their amazing and professional team.”

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Posted 3 years ago

“I'm not one to write reviews normally, but the care and compassion I've had from the claims people has driven me to thank them publicly. Amazing service from them, and in my most difficult moment. They have a client for life here.”

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Posted 3 years ago

“Regency for Expats messed me around with empty promises of expediting claims and continuously requested documents that had already been provided by both myself and the hospital. All the while my mother was fighting for her life in hospital. They said that they would process the claim asap and arrange payment with the hospital if it was approved, this never happened and mother died. Until now the claim is still pending (8 weeks later) and they have referred to her as "he" in emails and sent generic emails with mistakes to me non stop. Their service is terrible and I would never recommend it to anyone.”

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Posted 3 years ago

“Being completely honest here I didn't expect a insurance company to be so in depth and it was great. I feel that they really want to look after me and using the fitness benefit is really cool. Recomend to me by a friend and I'm now recomend it out there”

Helpful Report

Posted 3 years ago

“I was recently rushed to the ER due to a car accident. My wife then called Regency to help us cover the expenses. I can’t believe how fast they were able to respond! The staff was very supportive and assisted us along the way.”

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Posted 3 years ago

“Overall good value... easy to arrange, good service and good cover.”

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Posted 3 years ago

“I had to let everyone know about the experience I had. I had to go to the hospital for an urgent appointment but I wanted to make sure that my insurance would be ok for it. It was thankfuly and they also called to hospital for me to make sure I was getting the best treatment possible. Did not expect this and i was pleasently surprised. Amazing service”

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Posted 3 years ago

“I’m very happy to have a policy with Regency. The information they provide is very clear. I recently submitted a claim and everything was processed quickly.”

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Posted 3 years ago

“This has been the worst experience. I dealt with five or six different people in the claims department over three weeks. Avoid Regency.”

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Posted 3 years ago

“I just renewed my policy with regency for the third year. I have never been disappointed with their service, always fast and friendly staff. Thank you”

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Posted 3 years ago

“Brilliant customer service from Regency. I don't think I have ever had such prompt and detailed conversations from any company like this before.Any questions I had about my partners claim (and there were many) were answered quickly and in great detail. the only regret I have is not remembering the person's name on the phone. But thank you!”

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Posted 3 years ago

“After many bad experiences in the past, it’s the first time I feel protected with my insurance. Regency has been such a relief for me and my family, not only it covers the features I was looking for but the staff is also very helpful. I have been contacting them many times and they always work their best to support me.”

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Posted 3 years ago

“I was in hospital for around three weeks in Thailand seriously ill with pneumonia and a separate infection in the lungs. Regency were so efficient with their contact with my wife and both hospitals involved. They authorised payment quickly and made the whole process painless for me and my wife. I would highly recommend this company for your health insurance”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 688 reviews