Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regency is fine if you have ordinary clains with GPs or a dentist, but as soon as you claim for a specialist or non emergency surgery the wheels slow right down and you never hear from them. We have the highest insurance as well. Can't wait to get rid of them. I don't trust them at all anymore. I feel their behaviour is deceitful.”

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Posted 2 years ago

“First I just want To thank God who give as Wisdom of Jesus Christ the only person who died for our sins Which he did earnings do or wish the U.S. 🙏🙏🙏🎼”

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Posted 2 years ago

“I am writing this review on behalf of my Mother. Terrible service. we have been waiting for over a year now for a settlement of a Life insurance claim and get nothing but the run around. documents submitted 5 times and every time you try to contract someone you get the same reply its with our claims review consultant.”

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Posted 2 years ago

“Regency for Expats Review: An awful customer experience from a claims perspective - constantly asking for more information and unable to be prescriptive on the information that would satisfy their experts, who remain un-conctable and hidden behind the account management team. Claims bounce from one account manager to another, who often duplicate requests and seem unaware of previous correspondence. Premiums are good value for money for a reason - you will struggle to get your money back in claims. Would not recommend.”

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Posted 2 years ago

“If anyone believes these 5 star reviews, they are crazy. Two vertebrae in the neck and two in my back broken due to an accident. They would not pay for the air ambulance, 6.500 Euros and I had to have all documentation translated from German to English, a further 1,500 Euros. No dedicated claim manager and very long delays in settling the claim (in part). Lousy service, and Now compare are far from independent.”

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Posted 2 years ago

“I joined in 2018. I was then 62. I reside in Malaysia being a British ex-pat. In 2019 I had an Inguinal hernia due to lifting more than I should have. The operation was carried out locally and inexpensively. The Surgeons report revealed the hernia I was operated on for as new and fresh. No problem there. However it also revealed an old, fully healed hernia higher up the canal that had failed and repaired itself. The Insurers played the "Pre-existing condition" card and I was not paid out. I am fit and well. I have a regular fitness routine. My BMI is lower end of normal, BP is normal, no real worries at annual check up's. In 2022 I was found to have the right coronary artery 90% blocked after chest pains on my right side whilst at the Gym. I was admitted for surgery, received a Chemical Balloon in the artery (chemical stent?). I submitted my claim to the Insurers and they decided it was a pre-existing condition (again). Their logic is that the plaquing takes decades to occur, I therefore must have had it when I applied for Insurance in 2018. Claim disallowed. I appealed it, the appeal took several months, another months premium was paid and then the claim was booted into touch. I am no longer with this cowboy outfit. Just think about what pre-existing conditions ( long term, silent illnesses) you might have.”

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Posted 2 years ago

“Avoid like the plague. Very good at selling their products but try making a claim and first they will tell you that you are not covered and then they will just ignor your emails. with the hope that you will die and leave them alone.”

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Posted 2 years ago

“Steer well clear of this outfit. It has a glossy sounding name, but an abominable service. I cannot give zero stars, so I had to give it one. But believe me, not even that one star is deserved. I paid a four-digit USD amount for my annual coverage, only to have two claims in sequence declined for payment. You will not be adequately covered with this policy. It is as useless as tits on a hog. Any money you wire them to cover your policy may just as well be flushed down the toilet. You'll be better off saving it, and then either pay for your treatment out of your own pocket (which is what I had to do) or spend it on an insurer that actually deserves the title "insurer". I was ripped off, don't let the same happen to you. Heed my warning.”

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Posted 2 years ago

“Custermere service there. Is not any and when you need them your ailment is not covered by there policy what a load of rubbish I need surgery done but as it's a planned surgery it's not covered so what am I paying 250quid for as far as I can see nothing it's gust another way of getting money out of us Expats again take heed and make sure they give you what you want not what they want to give cause it's a waste of time I feel total betrayed and there is nothing we can do about it not happy at all DAVE”

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Posted 2 years ago

“This company actually reaches out with help topics and solutions. Jenny is one who exemplifies this and it is much appreciated, she deserves positive recognition. This is just one of many reasons that caused me to choose Regency for my health care coverage. Sadly it is the lack of this customer commitment from my last health care company that directed me to go with Regency. Regency demonstrates a true commitment to great customer service. My hat's off to Regency and to their team for employing and exercising such outstanding customer service.”

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Posted 2 years ago

“Great investment. Super strong company, extremely professional and have great rates that i cant get anywhere else.”

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Posted 2 years ago

“Very satisfied with the savings plan. Have the Regency Financial Services savings plan for quite some time. Great service, always receive interest on time. Great rates and returns.”

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Posted 2 years ago

“Thanks for reminding me to renew my policy and for emailing everything.”

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Posted 2 years ago

“I have been dealing with a lot of issuance companies throughout my life, I never came across one that has human resources like Regency, the people you deal with are humane which is the top quality when you deal with any firm let alone health insurance firm ! I recommended them to many of my friends because of their outstanding customer service. The coverage is truly international which is the biggest concern we have as regular travelers and expats . The process is well thought and is not as complicated and rigid like other firms. All in all, I would say its superb place to insure yourself and beloved ones and thank you for the team that is simply outstanding !”

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Posted 2 years ago

“The disapprove claims very quickly once it reaches a bill of over $500. Citing causes of preexisting condition that has nothing to do with actual treatment. Would 100% not recommend. Claims department is incompetent and rude. Stay away from this insurance company.”

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Posted 2 years ago

“This is best insurance company.”

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Posted 2 years ago

“Very good cover Have had regency health for a few years and the cover has beeen excellent. Making a claim is relatively easy, i do need to contact them for a refund but they are generally very quick and they are quite professional. Cover is comprehemsive and they have same nice additional benefits. Price is good compared to a lot of the options out there. Overall happy”

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Posted 2 years ago

“The money I paid doesn’t make any sense when I got a surgery and company refused to return it. Really disappointed. Will never choose this company again!”

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Posted 2 years ago

“I really like this company They offer great cover and service. My claims that I send to the claims people are done very quick and the person I speak to is so friendly. Thank you to Mary for support, you are so kind and give me confiding that it is best cover for me and me family. Anybody that ask me I say YES I love this company as they always be helping me and giving me good serve I be with three year and will definitely renew next month”

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Posted 2 years ago

“Very happy with regency health insurance. Great value, benefits good, serv8ce professional”

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Posted 2 years ago

Regency for Expats is rated 3.9 based on 685 reviews