Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What went wrong is that i have just spent the last half hour typing a message to your custermer servises and it was not sent twice please contact me soon thank you.”

Helpful Report

Posted 2 years ago

“I experienced many disappointments with insurance companies over the past years and didn’t feel supported at all. I ended up spending a lot of money on claims I didn’t get approved. One of my friends recommended me several times to insure myself with Regency and I’m grateful I ended up doing so. It has been already a year and so far, no complaints. The staff is extremely friendly and helpful. I had to claim once this year and the process was smooth and fast. I really felt they were supporting me and I can only thank them.”

Helpful Report

Posted 2 years ago

“Living overseas it was very important for my husband and I to choose the Insurance Company which we put our trust into taking into consideration their customer service and their mission statement. We truly believed in Regency For Expats and took out the policy we had to cancel when we knew that my husband had diabetes but they told us they would half the original premium and offer us a policy we were gappy to accept even at the reduced cost. Sadly my husband died in December 2019 and it has been very hard living here in Egypt nothing has been easy not even the burial but I got through it I only have my daughter here so been hard and not received the support I thought I would have from Regency. I have been waiting since December 2019 for my husbands settlement nothing has happened. They have put me through so much stress but I have given them everything they have not contacted me for months they even wrote and said to me that yes they could have treated me better. I want to be able to put closure on this but they keep dragging it on and on. No one has given me any help or the support as a widowed woman alone in Egypt trying to deal with my husbands death. He died peacefully when we were in the hotel from his heart stopping he never experienced any heart problems my Dr even wrote a report to confirm this and I have all the reports to confirm no suspicious circumstances because he died in the hotel I am still getting the run around. You cannot believe what I have had to do. I have made myself clear explaining everything to them. I need someone to help me put closure and let me move on as I too will he the next one heading into an early grave from all this stress. I did everything correct before we entered into this policy contract to ensure there would be no situations but this is all I have experienced problems since the death of my husband I am exhausted,sad and heart broken and really cannot believe how I have am and have been treated with such a large company who say their customers come first. Once I received a call but it was like talking double dutch kept calling me maam which I did not like so its just very frustrating and mentally draining. 😪😓”

Helpful Report

Posted 2 years ago

“My friends husband died in Egypt 2019 And still waiting settlement on life cover.There as been numerous times she ass tried to contact with emails but they are not answering.”

Helpful Report

Posted 2 years ago

“I have been with Regency with almost 10 years, and my experience with them has been excellent. They have always provided reimbursements anywhere in the world I received treatment, and mostly in Switzerland where the health bills are very large. They reimbursed my son's hospital stay in Switzerland without any hassle. Previously I have paid for much more expensive insurances that have refused the most standard bills. I highly recommend this Regency to all my colleagues, especially expats.”

Helpful Report

Posted 2 years ago

“My family and I have been insured with Regency for the past 3 years and unfortunately, we need to end our contract for work related reasons. We want to thank Regency for the huge support and highly recommend them if you’re currently looking for insurance; they are very patient and will always go one step further to help. We will definitely come back if needed!”

Helpful Report

Posted 2 years ago

“after 5 months we are still waiting for settlement of our claim for my wifes hospital bills resulting from a road traffic accident in october 2021. numerous emails requesting answers regarding the slowness of this claim are met with a stock answer "we have escalated your case to the to the claims team to investigate" absolute rubbish as far as i am concerned”

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Posted 2 years ago

“First year with Regency and I will definitely renew at the end of the month. They have been very supportive and never delayed any of my queries when I needed fast responses for medical processes.”

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Posted 2 years ago

“It takes a couple of days for Regency to process my documents and was able to approve my claim request soon after they verify some things with me. So far there were no issues and I am happy with their service. I think it's pretty much standard for all insurance companies to take this process seriously. And regency's customer service is top-notch! they are friendly and was able to discuss with me the things I need to know about my benefits”

Helpful Report

Posted 3 years ago

“Like any other insurance company, it takes a lot of research in order for you to choose the right one that can potentially save your life. Regency was able to approve my claim in less than 5 days and did the transaction directly with the hospital. The only thing I had to pay was a small nurse fee which was fine. But overall, the transaction was smooth and they were able to run me through the entire process so I get to understand everything.”

Helpful Report

Posted 3 years ago

“Before this post is taken down, I just want to say that Regency has been helping a lot in letting me understand my policy. Also, they were able to run me through the entire process of different situations so that I will know what are included in my policy. The customer service person i spoke with was very patient since i asked so many questions just to clarify things. I haven't made a claim yet, but so far, I am happy with the way they treat their policy holders.”

Helpful Report

Posted 3 years ago

“They were helpful and informative during my process. I had my claim accepted and they even gave me more details about what might happen in the future. So good that they can support like this. Happy!”

Helpful Report

Posted 3 years ago

“This is my second review. DO NOT BUY REGENCY. For 3+ weeks I have asked to clarify coverage, and they have not even after 40+ emails, given a clear answer. Now I discover that, had I followed their recommendation ("go get the procedure done and we will tell you after if you are covered") I would have been denied according to their own terms and conditions. DO NOT TRUST THIS COMPANY.”

Helpful Report

Posted 3 years ago

“Regency has denied my wife coverage for an operation that is scheduled for tomorrow to remove a nodule in her left breast. Although in the biopsy performed, came out as non-malignant, the fast growing and very irregular shape of the nodule, has raised concern among the team of oncologists at Ramathibodi Public hospital, so they advised her to remove the nodule and part of the surrounding tissue. It turns out that the “adviser" of Regency, thinks that this case could be left without surgery and proposes to monitore and wait when it acquires more alarming signs to proceed with the operation! I consider this argument totally unacceptable to deny assistance to my wife in something that worries her greatly. On the other hand, I find it inadmissible that the Regency "adviser" may question the medical criteria and protocol of the oncology team of a good hospital such as Ramathibodi Hospital. I do not think this is a way to manage claims from users.”

Helpful Report

Posted 3 years ago

“All good so far! I am impressed and happy on how they were able to deliver information and processed the claim request really fast.”

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Posted 3 years ago

“No complaints so far. Issued the reimbursement in two days' time. Which was unusually fast, but still good.”

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Posted 3 years ago

“Good company, excellent service by far, and patient customer service. I moved out of germany a couple of years ago and very recently, I purchased a policy from regency. I made a claim request last week and the transaction was fast and got approved in a matter of days. In my case all of the paperwork were prepared by the hospital here in Singapore and regency did all the negotiation directly with them. the next thing I know everything was settled.”

Helpful Report

Posted 3 years ago

“No issues so far. I had a claim request just a month ago and they were able to accept all the documents and approved my request in a couple of days. they didn't give me any hassle which is good.”

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Posted 3 years ago

“I am so disappointed in Regency for Expats Insurance. My Doctor discovered that I had a hernia that required surgery. After sending in all of the required documentation they have been stalling and delaying any action for over 2 weeks now. Meanwhile, I am in pain and totally have lose faith in their "promises" of prompt service prior to signing up with them. My suggestion is to avoid Regency for Expats at all costs.”

Helpful Report

Posted 3 years ago

“Its weird reading the negative reviews because I've had no issues with Regency. Yes they are pricey but its all worth it in the end. Each insurance company has its flaw and not every company is perfect. The previous claim that I requested took a couple of days. But in the end, they were able to approve and send the refund.”

Helpful Report

Posted 3 years ago

Regency for Expats is rated 3.9 based on 685 reviews