Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.91

3.9 Rating 697 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs. They will take your money for coverage and then deny recommended medical treatment but will also make you wait weeks in poor health before they deny assistance. DO NOT WASTE YOUR MONEY WITH REGENCY FOR EXPATS”

Helpful Report

Posted 2 years ago

“Read the one star reviews! This company is based in Nevis, a small volcanic island in the Caribbean. If that isn't a red flag, I don't know what is. You will never see a human being from this company face to face. There is no office you can go to, hardly an address to be found. Your only way of communicating is through their main email address. If you have a claim, you will not be assigned a person to communicate with, only a generic email with no individual person to message back and forth. They approved small claims, doctors visits and what not quickly and efficiently. no issues there, actually great experience. Any sort of large claim they made me jump through endless hoops like getting medical records from completely unrelated things, some from 10+ years prior in another country. Then they delayed as much as possible and suggested if I needed to $50k USD procedure sooner then I should pay for it myself and submit a receipt. They wanted to avoid paying the premium fees as they know we would chose the cheapest option if we had to pay for it out of pocket. As if anyone has that much money laying around. After many months, we showed up at the hospital, only to find out they hadn't approved it. Started the process over again and finally 3 months later was able to get it covered; they approved it while under anesthesia! If only the idiots had waited 1 more day they could have paid half as much for the generic hospital costs instead of single room fees. Anyways, that was bad enough, but now I was stuck with them as I had a pre-existing condition. At that point, they doubled my premiums, the advertised rate is just what you pay if there are less than 125% claims. So factor that in when you make a decision based on this being the cheapest coverage. Now, after I renewed the policy and paid for the entire year in advance to get the discount, then they informed me anything to do with my procedure (with implant) was no longer covered as it was considered a "chronic condition". Yet it would be a pre-existing condition if I went to any other company. So basically I'm screwed for the rest of my life with ongoing pain. Take home point: read the chronic conditions exclusion. Basically, once something a condition is diagnosed, it is not covered beyond the initial bit. the wording makes it such that anything requiring ongoing care is not covered beyond the amount listed. So, they advertise a price which is 50% less than the actual price if you make any claims. Then, they make anything with ongoing treatment not covered. Then, if you have any issues, they just cut off communication and there is nothing you can do about it. Good luck hiring a lawyer in Nevis to hold them accountable. Stay away from this company at all costs.”

Helpful Report

Posted 2 years ago

“I have been a client of Regency for 3 years already. I recently had a very complex claim and I’m extremely grateful for the wonderful team working behind as they really work hard in understanding your case and supporting you through the process. I have referred many friends and I will continue to do so. Thank you!”

Helpful Report

Posted 2 years ago

“Terrible insurance company”

Helpful Report

Posted 2 years ago

“Blew my artery behind my left knee in Jan this year, it took Regency over a week to answer yes or no to claim, doctor stated I have a blood clot behind knee which could move to my heart, this was all explained. Outcome they just wanted old medical report to see if they could find a reason not to pay operation not concerned about health or seriousness of injury, end result told i had high cholesterol prior so would not cover nice insurance company this one, after talking with 3 mates whom were with regency same situation for all 3, please read reviews prior to joining this outfit”

Helpful Report

Posted 2 years ago

“Confidence and support are was matters the most to me and my family. Since we first joined Regency everything has been detailed and with quick responses to queries. Very complete policies and many inclusions for my wife and kids I couldn’t find elsewhere. Thank you.”

Helpful Report

Posted 2 years ago

“Thank you for the support during my hospitalization and for reimbursing me so quickly. Very profesional!!”

Helpful Report

Posted 2 years ago

“Very good experience. I bought the policy one year ago and it was very easy to set up. I just went through the renewal process and they make everything very fast and smooth. For once, no complications or headaches of filling in the same information again!”

Helpful Report

Posted 2 years ago

“I just called the claims line, the person answered sounded like the had just woken up, and they hang up on me.”

Helpful Report

Posted 2 years ago

“My dedicated account management jenny has been amazing all the way through. She provided me with full guidance when submitting my first claim and they have very detailed and easy to understand documents to help. Thank you Jenny!”

Helpful Report

Posted 2 years ago

“I live a very healthy life style (vegetarian no alcohol or drug use exercise almost every day meditate do yoga sleep well ....:) and I move to costa rica a couple of years ago. When I look for insurance back then I decided to take regency for expats, took the fully comprehensive plan which is the best and includes most things. Expensive but at my age you want something that can cover your ailments of getting older. I started having low back pain and hip pain cause by a change on my gaite as a result of an injury on my feet. The body tryed to adjust and the pain move from my feet then to my knee last to my hip and lower back. I didn't settle with what doctors were saying that it was related with aging and were prescribing pain meds. I am also a firm believer that when body has pain, you need to find the cause and not just numb it because it can cause farther damage. I was not happy with this approach and got an appointment with an specialist, whom listen to my concerns and went ahead and ordered an MRI. I am glad he did because we found the cause of the pain and treat it. (Probably the untreated condition changed the way I was putting pressure on the rest of the leg and cause a borderline dysplasia which cause a tear in the labrum) Because of the MRI they were able to see the cause of the pain and suggest a treatment. For the first time in a while I was able to be pain free and now with the treatment and therapy, I am in good shape. Now, there is the bump. In the diagnosis it said “Borderline dysplasia” and for Regency this diagnosis is not covered and wont cover anything related to it beacuse they classify it as a congenital disease. so I submitted a claim. Although, the persone attending the claim was polite, it took 6 month to resolve the claim and no-one ever talked to me. They wont cover it. Period. And they wont even take a phone call. So for this year on top of the Full price 6.500 u$ For my plan, I spent another 2.500 extra. Very disappointing. My intention writing this is to help others be careful when choosing insurance for those entering certain age :).”

Helpful Report

Posted 2 years ago

“What went wrong is that i have just spent the last half hour typing a message to your custermer servises and it was not sent twice please contact me soon thank you.”

Helpful Report

Posted 2 years ago

“I experienced many disappointments with insurance companies over the past years and didn’t feel supported at all. I ended up spending a lot of money on claims I didn’t get approved. One of my friends recommended me several times to insure myself with Regency and I’m grateful I ended up doing so. It has been already a year and so far, no complaints. The staff is extremely friendly and helpful. I had to claim once this year and the process was smooth and fast. I really felt they were supporting me and I can only thank them.”

Helpful Report

Posted 2 years ago

“Living overseas it was very important for my husband and I to choose the Insurance Company which we put our trust into taking into consideration their customer service and their mission statement. We truly believed in Regency For Expats and took out the policy we had to cancel when we knew that my husband had diabetes but they told us they would half the original premium and offer us a policy we were gappy to accept even at the reduced cost. Sadly my husband died in December 2019 and it has been very hard living here in Egypt nothing has been easy not even the burial but I got through it I only have my daughter here so been hard and not received the support I thought I would have from Regency. I have been waiting since December 2019 for my husbands settlement nothing has happened. They have put me through so much stress but I have given them everything they have not contacted me for months they even wrote and said to me that yes they could have treated me better. I want to be able to put closure on this but they keep dragging it on and on. No one has given me any help or the support as a widowed woman alone in Egypt trying to deal with my husbands death. He died peacefully when we were in the hotel from his heart stopping he never experienced any heart problems my Dr even wrote a report to confirm this and I have all the reports to confirm no suspicious circumstances because he died in the hotel I am still getting the run around. You cannot believe what I have had to do. I have made myself clear explaining everything to them. I need someone to help me put closure and let me move on as I too will he the next one heading into an early grave from all this stress. I did everything correct before we entered into this policy contract to ensure there would be no situations but this is all I have experienced problems since the death of my husband I am exhausted,sad and heart broken and really cannot believe how I have am and have been treated with such a large company who say their customers come first. Once I received a call but it was like talking double dutch kept calling me maam which I did not like so its just very frustrating and mentally draining. 😪😓”

Helpful Report

Posted 2 years ago

“My friends husband died in Egypt 2019 And still waiting settlement on life cover.There as been numerous times she ass tried to contact with emails but they are not answering.”

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Posted 2 years ago

“I have been with Regency with almost 10 years, and my experience with them has been excellent. They have always provided reimbursements anywhere in the world I received treatment, and mostly in Switzerland where the health bills are very large. They reimbursed my son's hospital stay in Switzerland without any hassle. Previously I have paid for much more expensive insurances that have refused the most standard bills. I highly recommend this Regency to all my colleagues, especially expats.”

Helpful Report

Posted 2 years ago

“My family and I have been insured with Regency for the past 3 years and unfortunately, we need to end our contract for work related reasons. We want to thank Regency for the huge support and highly recommend them if you’re currently looking for insurance; they are very patient and will always go one step further to help. We will definitely come back if needed!”

Helpful Report

Posted 2 years ago

“after 5 months we are still waiting for settlement of our claim for my wifes hospital bills resulting from a road traffic accident in october 2021. numerous emails requesting answers regarding the slowness of this claim are met with a stock answer "we have escalated your case to the to the claims team to investigate" absolute rubbish as far as i am concerned”

Helpful Report

Posted 2 years ago

“First year with Regency and I will definitely renew at the end of the month. They have been very supportive and never delayed any of my queries when I needed fast responses for medical processes.”

Helpful Report

Posted 2 years ago

“It takes a couple of days for Regency to process my documents and was able to approve my claim request soon after they verify some things with me. So far there were no issues and I am happy with their service. I think it's pretty much standard for all insurance companies to take this process seriously. And regency's customer service is top-notch! they are friendly and was able to discuss with me the things I need to know about my benefits”

Helpful Report

Posted 2 years ago

Regency for Expats is rated 3.9 based on 697 reviews