Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.91

3.9 Rating 697 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service : I've had very good service with Regency for Expats. Communications have been prompt, helpful and friendly, and when I needed to make a claim it was processed quickly and efficiently”

Helpful Report

Posted 4 years ago

“I've been with them for about 6 months now and I can't help feeling the negative reviews below are from people who tried to claim for something that they shouldn't have done. Unfortunately I've had 3 pretty big claims (due to a serious downturn in my health) and Regency have been amazing. I'd go as far as to say without them paying for the treatments, I may not be here today. A massive thank you from my family and I.”

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Posted 4 years ago

“I've been with them for just over 6 months and I can't help thinking the below negative reviews come from people who tried to claim for something that's not allowed. I've had to make three pretty big claims (unfortunately - due to a serious decline in my health), and Regency have been amazing. I can't thank them enough and I'd go as far as to say I might not even be here today without them paying for the treatments. A big thank you from me and my family.”

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Posted 4 years ago

“After being diagnosed with Aortic stenosis in June 2019 in Bangkok hospital pattaya I went to Bunrungard hospital in Bangkok where they confirmed I needed a Valve replacement, the hospital contacted Regency regarding the operation and was told to tell me have it down and claim after, what a mistake that was, nine months later and the emails are still going back and forth. They advertise that they are fully regulated, yes but by the FSRC in Nevis, Caribbean you cannot talk to them they don’t answer emails. They claim it’s a precondition but I have a full medical report done in 2017 that has no mention of such problems. Stay away from them”

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Posted 4 years ago

“Thank you. Very quick response and excellent service.”

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Posted 4 years ago

“Friend and professional Great service from Regency health insurance”

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Posted 4 years ago

“Warning, do not sign up with them, they make handing in international claims (in our case claims from Germany) impossible to handle. Translation of all documentation to English was requested, all of the sudden full medical history had to be submitted after having done so upon signing up. DO NOT SIGN UP WITH REGENCY if you care about your money.”

Helpful Report

Posted 4 years ago

“We feel like every effort is taken from the insurance not to settle our claim. They asked for so much paperwork and after submitting the requested continued to ask for translation into Englisch as the treatment took place in Germany. We are talking about 809 Euros doctors bills vs the 10.000 we paid on fees last year. We will not continue with this insurance and will warn every Expat about this. Shame on you Regency insurance for being so greedy”

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Posted 4 years ago

“Always pay claims”

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Posted 4 years ago

“Almost none of my claims were reimbursed, costing me thousands of dollars out of pocket. I was rushed to the doctor with emergency symptoms on a number of occasions in the past year, but none of my visits were reimbursed, despite the mysterious onset of my symptoms. I feel cheated.”

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Posted 4 years ago

“Very quick service, professional claims staff. I am very pleased with my health insurance plan.”

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Posted 4 years ago

“Excellent response time, claim accepted and paid by return. Great company, my renewal guaranteed.”

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Posted 4 years ago

“Fantastic health insurance company, first rate service”

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Posted 4 years ago

“Great health insurance. Cover everything and service is excellent.”

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Posted 4 years ago

“Absolutely fantastic, thank you so much. Best Service.”

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Posted 4 years ago

“Have been paying $1,000s of dollars each year, but found out that my insurance was not in place for nearly a year and no one told me! Imagine if you have a serious accident, expect cover, then told you do not have any and must pay $400,000 just because some idiot somewhere did not tell you, not even an automatically generated email. Broker has just been sacked lol. The telephone girl was very nice and professional and is looking in to it. I will also check back to see of this review has been posted.”

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Posted 4 years ago

“Have been a long term member of Regency for Expats health insurance and am very satisfied with their services.”

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Posted 4 years ago

“Very happy with Regency insurance. All claims paid very quick, staff are helpful.”

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Posted 4 years ago

“Very good all round cover and service.”

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Posted 4 years ago

“I am an expat and I have Health Insurance for expats with Regency for Expat. You are quick to take my money, but when I need medical attention or surgery (in my case) it becomes unbearable. It started last year (2019 in October) when I was diagnosed. I contacted Regency to get authorization for the surgery and they said that they will need my medical history. I sent them through all my medical history. They then contacted the doctor that referred me to the specialist to get his notes and this is when the back and forth started. Finally they said that they need a quote of how much the surgery will cost. I got the quote from the specialist and sent it to them and I waited for an answer. I contacted them early in 2020 and asked if they have reviewed my case and then it started again. They need more information. I did not have more information as I am not a very sickly person and never in my whole life had I had surgery, this will be the first time. I do not go to the doctor often so there are caps in my medical history that span years at a time. I then took it on myself to send them my medical history of the past 10 years. They wanted to know if I was diagnosed with a same case as this one and honestly, this was the first time I had any of these symptoms. After all of this they come back to me again and said they cannot read the referring doctors notes because of his hand writing (I mean really) what other excuses are they going to come up with. I asked the doctor to please decipher his hand writing for them and now I am waiting again. I will have to postponed the surgery again as Regency has not made a decision on my case yet.”

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Posted 4 years ago

Regency for Expats is rated 3.9 based on 697 reviews