Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

Write Your review

Tell us how Regency for Expats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressive salesperson. He helped me from the start of my journey when I had no insurance cover at all and until I renewed my plan. He was the one who guided me through everything thank you so much. I feel pleased with the service and everything that I have been through. Excellent customer service for my point of view.”

Helpful Report

Posted 1 year ago

“Very caring salesperson since he helped me from the start until I got my plan and everything was all set in a short matter of time. Thank you so much very happy.”

Helpful Report

Posted 1 year ago

“Excellent”

Helpful Report

Posted 1 year ago

“MWH Attention!! Sorry a paid years and once i had to go by urgence in hospital they rejected to pay! Its a real pitty. Their arguments were ridiculous! I can't recommend Regeny! This is a form of fraude! Do not trust them!”

Helpful Report

Posted 1 year ago

“They looking for any excuse to not pay.. Had a motorbike accident with follow operation and denied coverage on minor issue.. Thst did not happen with other insurance before.. Well you get what you pay.. They do not have contracts with major hospitals which show how serious they are”

Helpful Report

Posted 1 year ago

“Very happy with my salesperson. He helped me with my application process and also was so updated with all information thank youu.”

Helpful Report

Posted 1 year ago

“not answer to my r question”

Helpful Report

Posted 1 year ago

“Everything has been great from start to where we are now. The sales guy was very helpful and made sure that I knew what I was taking out. Moving on to the people that call me to make sure everything is going ok and the fast claim that I have just made. So refreshing to know that I can rely on them. Just want to say thank you”

Helpful Report

Posted 1 year ago

“Excellent service for salesperson on explaining about filling my application forms. Thank you so much whoever it is!! So glad to be helped and cared for this much.”

Helpful Report

Posted 2 years ago

“I can't remember the name of the person who dealt with my claim but she was super nice and managed to get everything organised for me quickly. I have had bad experiences with other insurance companies in the past but Regency really do go the extra mile. Extremely satisfied with everything!”

Helpful Report

Posted 2 years ago

“Excellent customer service and took care of me from the start of my plan until I had an accident and even got my claim back really fast.”

Helpful Report

Posted 2 years ago

“Excellent customer service. The staff walked me through all the steps for renewals I am so impressed. Can't believe Regency always save my life whenever I have problems.”

Helpful Report

Posted 2 years ago

“Regency for ExPats and its parent company Regency Assurance is the closest thing to a criminal enterprise I’ve ever interacted with. My son is a member on the most comprehensive plan. It’s been months and they still haven’t paid claims. Anything you read online about how they “pay 99% of their claims” and that they pay “within 24-hours” is complete and utter advertising garbage. I understand a class action suit is soon to be filed about them.”

Helpful Report

Posted 2 years ago

“I would not trust them again. This is after they declined my initial claim. Then encouraged me to am appeal, based upon their interpretation of my medical procedures, and then they denied the claim. I have filed a compliant with the UK authorities, but this is a stretch. As soon as I feel I can get coverage elsewhere I will leave Regency for good.”

Helpful Report

Posted 2 years ago

“Do not trust this company. They will not refund your medical treatment and doctor visits. They charge almost 20x more than an regular insurancecompany and just will make a reason not to refund your money.”

Helpful Report

Posted 2 years ago

“Friend passed away in car accident 4 years ago and they refuse to pay out claim to her children.”

Helpful Report

Posted 2 years ago

“I’ve had Life Insurance with Regency for 2 years. I turned 66 in this last covered year. I just tried to renew for 2023 and was denied. The reason? “ We would like to inform you that we could only provide life coverage up to the age of 65 years old. We are afraid that since you have already reached the age of 66 years old, the policy could no longer be renewed”. So, Regency will be happy to take your money while you’re young, but they don’t want to risk having to pay off a settlement as you age. I still haven’t seen this policy in their ‘Fine ‘Print’.”

Helpful Report

Posted 2 years ago

“Regency has helped through all my illness that I had to fight through for the past three months. I had cancer stage 2 without any vivid symptoms. However, cancer started to creep in my lungs without me knowing until one day I blacked out and had really bad breathing problems. Regency covered everything since I was in perfect health for the past years, and it suddenly happened. Anyways this comment is to thank you the best insurance I have ever found and without Regency imagine how difficult it would be for me since I am all by myself. The support that the team made was also not just fast claims back but also how the team talked to me about my personal worries, and they really cared about my physical and mental health. They understood how scared I was since cancer is not something that could be cured easily. But in the end, I did chemo radiation and recovered since it was just stage 2 at the early phrase. Thank you for being there through my hard times Regency I am so thankful that I decided to choose this insurance.”

Helpful Report

Posted 2 years ago

“My claim has been assessed as not eligible because of my ‘existent’ disease. Which is bull**** and not legal to assume that my current symptoms come from that.”

Helpful Report

Posted 2 years ago

“I cannot recommend Regency. They will try to find every possible excuse to not cover your treatment. I had to pay my treatment out of my own pocket and spend endless days and countless e-mails arguing with their claims team, and, ultimately even their senior management about two rejected pre-approval claims. It lead to nowhere. Don't make the same mistake as I did and waste your money on a policy that doesn't have you covered. Avoid Regency at all cost and go with one of the more worthy companies. You will be better off.”

Helpful Report

Posted 2 years ago

Regency for Expats is rated 3.9 based on 685 reviews