Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.91

3.9 Rating 697 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was recently rushed to the ER due to a car accident. My wife then called Regency to help us cover the expenses. I can’t believe how fast they were able to respond! The staff was very supportive and assisted us along the way.”

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Posted 3 years ago

“Overall good value... easy to arrange, good service and good cover.”

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Posted 3 years ago

“I had to let everyone know about the experience I had. I had to go to the hospital for an urgent appointment but I wanted to make sure that my insurance would be ok for it. It was thankfuly and they also called to hospital for me to make sure I was getting the best treatment possible. Did not expect this and i was pleasently surprised. Amazing service”

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Posted 3 years ago

“I’m very happy to have a policy with Regency. The information they provide is very clear. I recently submitted a claim and everything was processed quickly.”

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Posted 3 years ago

“This has been the worst experience. I dealt with five or six different people in the claims department over three weeks. Avoid Regency.”

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Posted 3 years ago

“I just renewed my policy with regency for the third year. I have never been disappointed with their service, always fast and friendly staff. Thank you”

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Posted 3 years ago

“Brilliant customer service from Regency. I don't think I have ever had such prompt and detailed conversations from any company like this before.Any questions I had about my partners claim (and there were many) were answered quickly and in great detail. the only regret I have is not remembering the person's name on the phone. But thank you!”

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Posted 3 years ago

“After many bad experiences in the past, it’s the first time I feel protected with my insurance. Regency has been such a relief for me and my family, not only it covers the features I was looking for but the staff is also very helpful. I have been contacting them many times and they always work their best to support me.”

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Posted 3 years ago

“I was in hospital for around three weeks in Thailand seriously ill with pneumonia and a separate infection in the lungs. Regency were so efficient with their contact with my wife and both hospitals involved. They authorised payment quickly and made the whole process painless for me and my wife. I would highly recommend this company for your health insurance”

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Posted 3 years ago

“No problems at all with Regency. All my claims so far have been paid and is good value for money.”

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Posted 3 years ago

“To date the serviceI have received is v. good, efficient and fast. Thank you”

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Posted 3 years ago

“Now entering my third year of cover. Price has been good the whole time, no nasty surprises or hikes. Made a few claims last year and they were paid quickly. Overall happy to continue with regency and recommend them to anybody looking for health insurance”

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Posted 3 years ago

“It’s essential you avoid this company at all costs. It is completely fraudulent. If this review can help prevent just one person from signing up with this disgrace of a company then this will be worthwhile writing. After months of back and forth - Regency has today said that a ‘specialist oncologist’ has decided that due to the size of my wife’s cancerous breast tumor that it was a ‘pre-existing’ condition. Yes - they are literally claiming that cancer is a pre-existing condition. This despite sending them my wife’s entire medical history and the discharge report clearly stating that the type of cancer she has is an aggressive one that spreads quickly. All they do throughout the process is look to find a way to not pay as they are not a real insurance company and have no reinsurance company behind them. Please do your research before you sign up. They are not a legitimate company at all - there is no reinsurance company behind them, they have no registered address, all correspondence goes through one central email address, no employee leaves their full name. Why this matters is no matter where you are in the world - you have no legal protection when you need to claim. There is no local authority to report them to as they are not registered anywhere. So - me, my wife and son are now in a foreign country, halfway through 6 stages of chemotherapy and in order to be able to afford to continue the treatment, Regency need to have settled this legitimate claim. We have had to pay for everything directly so far due to them refusing to pay the hospital directly. As they are refusing to settle for the treatment covered so far - the consequences are that my wife’s life is now in danger as we don’t have the funds immediately available to continue paying for the treatment ourselves. This can happen to you too if you choose to get yore insurance with Regency For Expats. Please, please do your homework - look at the 1 star reviews only on here as 100% the 5 star reviews would only be from their own staff or customers that have never had to make a significant claim.”

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Posted 3 years ago

“Just found out that I had to have extensive treatment and I had amazing support over the phone with them. Not only did they reassure me that everything would be paid but they made sure that I was being seen by the best possible people. Really helpful and knowledgable.”

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Posted 3 years ago

“Paid my claim with no fuss. Happy with the service and all the benefits that come with my policy.”

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Posted 3 years ago

“What can I say, the team at Regency really pulled through for me. After a few complications from the hospital, Regency worked tirelessly to make sure everything was organised for me both medically and financially. Nothing but thanks and gratitude towards them!”

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Posted 3 years ago

“I don't normally leave reviews but I have to say that I am delighted with what just happened. Without going into too much personal detail I fell ill and was worried that it may not be covered by my plan. After I made the claim the agent advised me that this was absolutely fine and that I should expect the payment shortly. I very quickly received it into my account I can't believe how quickly it all happened.”

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Posted 3 years ago

“Life-savers! Clear, supportive and fast. Can't fault anything that happened during my claim. Highly recommended.”

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Posted 3 years ago

“After sustaining a couple of injuries I rang Regency and everything went smooth. No complaints whatsoever and got my claim fast. Superb service!”

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Posted 3 years ago

“Really friendly and supportive claims staff. Everything was organised for me within days. Thought the process would be more complicated but they asked for a small number of documents and that was that. All done!”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 697 reviews