Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 694 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been the worst experience. I dealt with five or six different people in the claims department over three weeks. Avoid Regency.”

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Posted 3 years ago

“I just renewed my policy with regency for the third year. I have never been disappointed with their service, always fast and friendly staff. Thank you”

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Posted 3 years ago

“Brilliant customer service from Regency. I don't think I have ever had such prompt and detailed conversations from any company like this before.Any questions I had about my partners claim (and there were many) were answered quickly and in great detail. the only regret I have is not remembering the person's name on the phone. But thank you!”

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Posted 3 years ago

“After many bad experiences in the past, it’s the first time I feel protected with my insurance. Regency has been such a relief for me and my family, not only it covers the features I was looking for but the staff is also very helpful. I have been contacting them many times and they always work their best to support me.”

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Posted 3 years ago

“I was in hospital for around three weeks in Thailand seriously ill with pneumonia and a separate infection in the lungs. Regency were so efficient with their contact with my wife and both hospitals involved. They authorised payment quickly and made the whole process painless for me and my wife. I would highly recommend this company for your health insurance”

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Posted 3 years ago

“No problems at all with Regency. All my claims so far have been paid and is good value for money.”

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Posted 3 years ago

“To date the serviceI have received is v. good, efficient and fast. Thank you”

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Posted 3 years ago

“Now entering my third year of cover. Price has been good the whole time, no nasty surprises or hikes. Made a few claims last year and they were paid quickly. Overall happy to continue with regency and recommend them to anybody looking for health insurance”

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Posted 3 years ago

“It’s essential you avoid this company at all costs. It is completely fraudulent. If this review can help prevent just one person from signing up with this disgrace of a company then this will be worthwhile writing. After months of back and forth - Regency has today said that a ‘specialist oncologist’ has decided that due to the size of my wife’s cancerous breast tumor that it was a ‘pre-existing’ condition. Yes - they are literally claiming that cancer is a pre-existing condition. This despite sending them my wife’s entire medical history and the discharge report clearly stating that the type of cancer she has is an aggressive one that spreads quickly. All they do throughout the process is look to find a way to not pay as they are not a real insurance company and have no reinsurance company behind them. Please do your research before you sign up. They are not a legitimate company at all - there is no reinsurance company behind them, they have no registered address, all correspondence goes through one central email address, no employee leaves their full name. Why this matters is no matter where you are in the world - you have no legal protection when you need to claim. There is no local authority to report them to as they are not registered anywhere. So - me, my wife and son are now in a foreign country, halfway through 6 stages of chemotherapy and in order to be able to afford to continue the treatment, Regency need to have settled this legitimate claim. We have had to pay for everything directly so far due to them refusing to pay the hospital directly. As they are refusing to settle for the treatment covered so far - the consequences are that my wife’s life is now in danger as we don’t have the funds immediately available to continue paying for the treatment ourselves. This can happen to you too if you choose to get yore insurance with Regency For Expats. Please, please do your homework - look at the 1 star reviews only on here as 100% the 5 star reviews would only be from their own staff or customers that have never had to make a significant claim.”

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Posted 3 years ago

“Just found out that I had to have extensive treatment and I had amazing support over the phone with them. Not only did they reassure me that everything would be paid but they made sure that I was being seen by the best possible people. Really helpful and knowledgable.”

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Posted 3 years ago

“Paid my claim with no fuss. Happy with the service and all the benefits that come with my policy.”

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Posted 3 years ago

“What can I say, the team at Regency really pulled through for me. After a few complications from the hospital, Regency worked tirelessly to make sure everything was organised for me both medically and financially. Nothing but thanks and gratitude towards them!”

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Posted 3 years ago

“I don't normally leave reviews but I have to say that I am delighted with what just happened. Without going into too much personal detail I fell ill and was worried that it may not be covered by my plan. After I made the claim the agent advised me that this was absolutely fine and that I should expect the payment shortly. I very quickly received it into my account I can't believe how quickly it all happened.”

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Posted 3 years ago

“Life-savers! Clear, supportive and fast. Can't fault anything that happened during my claim. Highly recommended.”

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Posted 3 years ago

“After sustaining a couple of injuries I rang Regency and everything went smooth. No complaints whatsoever and got my claim fast. Superb service!”

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Posted 3 years ago

“Really friendly and supportive claims staff. Everything was organised for me within days. Thought the process would be more complicated but they asked for a small number of documents and that was that. All done!”

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Posted 3 years ago

“After making a claim for the first time in 3 years I could not have been happier with how everything was dealt. So quick and easy and great contact with the team over there. Always keep me up to date with loads of free extras like fitness plans! So good! Very satisfied”

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Posted 3 years ago

“Points that speak for fraud: - No licence anywhere in the world, therefore not regulated by any governmental control body. Regency does not meet the compliance requirements in any country in the world and is not regulated. Have fun when it comes to a claim.... - Regency for Expats is not an insurer and has no reinsurer, as it is not registered anywhere, nobody is interested in this (see above). - No postal address can be found (there are several offices listed on the website, but all with the same email and no office address). - If you take a closer look at the reviews on Trustpilot, it becomes clear that there are only very good and very bad reviews. No average ratings. It is therefore obvious that the good reviews that praise Regency for Expats to the skies are all fake. - Premiums too low compared to competitors. If you look at the services in a more differentiated way, it is clear why. Everything is limited and even doubled with an exclusion that you don't have to pay anything on Regency's part (examples: Limit for cancer USD 20 vs. unlimited (industry standard), chronic conditions max. USD 10k, GP consultation USD 750 per year (!!!), 30% of the costs for an anaesthetist etc.). If you really need help in an emergency, you cannot count on this company.”

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Posted 3 years ago

“Very bad company. Had a life insurance policy and after a death, they refuse to pay. Do your research. They never reply.”

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Posted 3 years ago

“Proper scam. I ask for a chiropractor treatment ahead of starting any treatment. These guys approved it and gave me the green light to proceed. Once I claimed for the cost of the treatement they refused and asked for imagery at my cost to prove that the condition had been properly treated. These is a scam these guys pay nothing, pure waste of money.”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 694 reviews