Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 688 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very responsive Great customer service, settled claim within a day, money in my bank account the next day7. Friendly, helpful and professional staff”

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Posted 4 years ago

“Making it very difficult to make a claim how unusual for an insurance company! Was in hospital over christmas and still waiting endless requests for medical information, searching for reasons not to honor the policy but happy to take the premium”

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Posted 4 years ago

“A massive thank you to all the medical staff at Regency for your support. You have helped me and my family through a stressful time and your professionalism is appreciated.”

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Posted 4 years ago

“Be Aware!!!!!! Not recommended and Regency will do everything NOT to pay !!!!!!”

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Posted 4 years ago

“I took a policy for my husband in KSA, and on 2 occasions, there were so many hassles but No Authorisation!! The service is non existent, the agent promised that claim are settled immediately! They requested a comprehensive medical report 12 months prior to commencement of policy! Surely that is included in the application form! Very disappointed with Regency and would Not Recommend to anyone! In fact I will take the matter further!! A “patient” would die in an emergency! I have Never had such bad experiences with any health insurance company!”

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Posted 4 years ago

“Great benefits and service from regency expat health insurance. Now in my 6th year being covered by regency and am very happy with them. The price has been consistent and the response to claims always quick and painless.”

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Posted 4 years ago

“I want to say thank you to regency for the added benefits included in my health insurance plan. I am using the nutrition, fitness and counselling benefit frequently. The consultants are very knowleadgeable and experienced. I can already see the difference.”

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Posted 4 years ago

“This is very excellent health cover. I am thanking the claims staff at regency for good support for my husband whilst he needs in hospital. Thank you”

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Posted 4 years ago

“Easy to claim and quick response from the claims department. Submitted a claim for visiting hospital last week and got reimbursed for the medical costs within a couple of days. Already in my bank. Staff are really helpful and told me that they can pay the hospital directly in the future so i dont need to expense it myself. great service”

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Posted 4 years ago

“I submitted a claim more than a week ago and still without any outcome. Everytime I speak to claims department it's a different story. Whilst they are so indecisive my situation is deteriorating. Strongly considering canceling my policy. Never had this issue with any other health service provider. Very disappointed.”

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Posted 4 years ago

“It has been a real pleasure dealing with the regency health insurance claims department. Friendly, professional, efficient. Thank you to all the staff there for sorting out my hospital visit.”

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Posted 4 years ago

“Regency health insurance have simplified everything. The whole process went smoothly and getting reimbursed was easy. Well done to the team”

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Posted 4 years ago

“#Awesome A massive thank you to the regency health people. totally worth every cent. Super quick service when I needed it, were there every moment of my surgery.”

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Posted 4 years ago

“Good company, great service, pay claims and are professional and courteous. I find the staff at regency health insurance to be helpful.”

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Posted 4 years ago

“5 stars well deserved. The regency health insurance cover is a total comprehensive concierge plan. The staff treat you like a VIP and are there at you every need. Just when I though it could get any better, more added value services come my way, this week being free access to nutritionists and fitness instructors. Recommend.”

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Posted 4 years ago

“I write to say thank you to the medical claims doctors at Regency. Your service is fantastic and your guidance and assistance over the last few months essential to my recovery. Thank you. Kenneth”

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Posted 4 years ago

“Needed help over Christmas for my son. Regency were available 24/7 and their doctors were always on hand to support. Having now used the cover it is the best value health insurance i could want.”

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Posted 4 years ago

“They are very supportive, keep me updated with information and have lots of extra benefits. Needed coronavirus cover for my thailand visa which it has but also includes loads of great stuff”

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Posted 4 years ago

“This is an excellent company for health insurance. The insurance cover is very comprehensive and it is supported with a great service. My hospital claim was submitted to regency on the 2nd of December, they were contacting the doctor that same day and paying the costs directly. I was having my operation on the 3rd and discharged on the 4th. The hospital was very good and so were the regency claims doctors.”

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Posted 4 years ago

“Thank you for all of your support during a very scary time. Your medical people were friendly and helped me through the entire process. I am a customer for life.”

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Posted 4 years ago

Regency for Expats is rated 3.9 based on 688 reviews