Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 688 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m extremely happy with Regency for Expats. They are always willing to help and handled my claim so quickly. Great, friendly service overall.”

Helpful Report

Posted 3 years ago

“Claims done well I sent in my claims not hoping that I was going to get a feedback quickly knowing that they might require further medical documents, but it was quite fast actually. My reimbursement was very quick, and the claim department kept me updated throughout the whole thing. Even when I didn't know what was required of me, I can always contact them, and they were always willing to walk me through the process again and again.”

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Posted 3 years ago

“This is the best purchase I've ever made - this company is so different to every other insurer I've come across. I dealt with actual people who cared. One of the staff members explained to me that the claims people are all doctors and nurses so I guess that comes through in the service to you. I want to make a special thank you to a lady I spoke to on the phone a couple of times - she was amazing and I feel awful I can't recall her name (I was in hospital in Phuket very ill at the time so wasn't fully with it so that's my excuse!). I hope the team get to read my comments, they were brilliant. Thank you all.”

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Posted 3 years ago

“Regency have been so helpful. I was involved in a bike accident and rushed to the hospital. My partner had called them to tell them what happened and they sorted everything out, even calling the hospital to let them know I was on the way. Their friendly service, match with the added benefits are so good and (in my opinion) great value for money!”

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Posted 3 years ago

“If I could give a 0 rating then I would have! Regency Rejected my 14yr old daughter's medical claim due to it being "pre-existing", even though us as a family only found out about her very serious condition the day of her examination. Now a month later and I am still struggling to get more information out of them as to the way forward. STAY AWAY! They are not in it to help you at all!”

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Posted 3 years ago

“I have just got off the phone with Barb, she is a nutritionist at Regency. She was so nice and helpful and I now have my very own nutrition plan. I didn't think you could get this from an insurance company. I am very happy with everything that is being given to me from them. They deserve all the praise!”

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Posted 3 years ago

“I made a claim a couple of weeks ago and it couldn't have been smoother. The customer service lady was so nice and super helpful. She also told me about a nutrition program that they have, which is so good! I think these guys are great! 👍”

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Posted 3 years ago

“I have just finished a fitness consultation with them and it's so good and detailed. Looking forward to getting it going! Great little addition to my health insurance, been with them for 2 years now and only have good things to say.”

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Posted 3 years ago

“Very happy with the service that I received. The claims team handled everything for me and it was so fast.”

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Posted 3 years ago

“Just made a claim and the service was fantastic. Everything was handled perfectly and it was so quick! Huge thanks to the team and I highly recommend!”

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Posted 3 years ago

“Really great service, loads of additional benefits provided and an extremely professional team. Definate recommend. Have made a few claims so far, all just for GP visits but they have been paid quickly.”

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Posted 3 years ago

“Got knocked of my bike and thought it was pretty much game over. Ended up in a top class hospital and wouldn't have trusted an insurance company with a barge pole before now. Regency paid every baht of the bill and I'm now on the mend. It was people calling me to help me out too, totally the opposite of what I'd assumed would happen. A definite recommendation from me and my family.”

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Posted 3 years ago

“Extremely friendly and helpful staff. They are only a phone call away at all times. Loads of extra stuff too with the benefits. Very pleased”

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Posted 3 years ago

“I found the bi-weekly fitness video meetings alongside the app have helped motivate me to maintain consistency during the course of the fitness program, and I can say that I already have visible improvements to my posture, and a noticeable reduction of pain in my shoulder. The program has been dynamic and allowed regular amendments along the way to ensure that the exercises are both challenging enough, yet with a focus to ensuring that my injuries do not resurface. Overall, very happy with the level of support I have received and the guidance/explanations to help me to learn to move more efficiently and feel less pain in my day to day activities. Thanks for all the support”

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Posted 3 years ago

“Quick and super friendly, not to mention on the ball when it comes to claims. The few times I had issues these folks sorted it out immediately. Brilliant customer service too. Don't really get where all the negative reviews are coming from too?”

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Posted 3 years ago

“Worst experience ever with an insurance company. Was stranded in a hospital for 6 days after a major road accident as Regency were reluctant in providing the hospital with the down payment so that they may proceed to operate. Seldom any communications from Regency during this painful wait which resulted into several blood tranfusions and bacteria in the body due to internal bleeding. I had to use my own financial means to get the operation going or else I would still be there today waiting for the operation whilst my condition was getting worst. Furthermore Regency, contrary to policy, forst me to pay 20% of the total bill! The worst ever insurance company wanting to make a quick buck off their customers. I guess it is a good company as long as you pay your annual feels and don't claim anything. Not a safe insurance company to deal with if you are overseas.”

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Posted 3 years ago

“Fastest claims payment I have known, and I have had a few policies over the year. Friendly communications too, it is clear the claims are being assessed by actual people rather than bots and computers. Highly recommended.”

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Posted 3 years ago

“Good experience with Regency, they are surprisingly attentive. I get a call every now and then from my account exec there asking how it is going and if there is anything he can help with. The team are completely in the zone. Whoever does the customer service training deserves a pay rise!!!!!!!”

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Posted 3 years ago

“We started our insurance with this company in December 2020. In the second week of January 2021 my son got a hernia. Due to his ongoing exams we waited till now to go to the doctor. The insurance rejected our claim to pay for the surgery because apperently it is a pre-existing condition. I did this result not with an email, someone who even didn't worked on this case called me and I had no chance to got a proper information or the chance to discuss this. I expect more.”

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Posted 3 years ago

“Never experienced as much ease when making a claim. Everything in the process was explained in detail and I was kept up to date constantly. Thanks Regency!”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 688 reviews