Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely frustrating to deal with once you actually have to submit any significant claim or undergo any hospitalisation.”

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Posted 11 months ago

“Very good when it comes to collecting money, I paid upfront in one go, unfortunately I had to go to the emergency room and they didn't want to pay.”

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Posted 1 year ago

“I had/have an infection, then amputation and they won't pay a thing. They said it was pre-existing and wrong hospital. I purchased the insurance 6 months before the infection.”

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Posted 1 year ago

“I needed advice from regency in Thailand it was like they did not exist forget 24 hours help your on your own when you want to claim”

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Posted 1 year ago

“Please stay away of Regency for Expats. THEY SIMPLY DON'T PAY. Client Service really a low level. Got calls by un UK number (+44) where they pretend to have an office by people based in Thailand, HONK KONG, the Caribbean Sea and who knows from where. I specified to call me during my working time zone many times (phone and email) but got calls at 4am or 10pm my time. Every time a new person to deal with via email of phone giving you then just polite and nonsense answers with nobody taking responsibility of decisions. Then you start the endless story of requesting medical certifications and nonsense documentation. When asked to have the legal entity to send them letters by my layer never got a reply. Basically I got a claim denial for a gallstone operation. I discovered to have the problems due to some really high pain. Went then to the doctor and did the ultrasound and found the gallstone in my cistifellea. Asked to 2 clinics in Italy 2 different prices for operation. Sent all documents to the claiming team and got denial. They argue it was a previous problem before the insurance policy. If this is the logic any cancer or even a basic teeth cavity will be denied. They even didn't reimburse the initial visits and exams I took to get through the diagnosis.”

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Posted 1 year ago

“Very bad reputation for not paying. Keep away at all costs. They are dodgy.”

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Posted 1 year ago

“Despite contacting them before I read the reviews and had a narrow escape, I receive numerous calls in a week, which I now ignore. If you want insurance, use a known and reliable company!”

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Posted 1 year ago

“I am at present fighting for authorization for a hip op in Indonesia. Since 2 weeks there are mails going up and down, but all I get is “comforting me". I am 74 years old and so far healthy. Unfortunately my hips got very bad the past 2 years and a specialist recommended double hip op. My annual fee to Regency was USD 10.384.00, which would cover the cost. I remember when I signed up with Regency in 2020, my brother warned me. How right he was. They ask for detailed Medical reports for the last 5 years. I cannot provide any, as I am so far healthy and for a flue or a tooth ake you do not need a medical report. Do you?! 2015 I had an accident and broke my shoulder. The insurance I had, immediately gave the green light to operate. This took 5 minutes over the phone. This is what an insurance should be like. Unfortunately they were not allowed to operate in Indonesia any more. Other wise I would be safe now!!!! I do not believe any of the positive comments, they are all lies. How come there are only 5 star or 1 star comments?!?! The only true comments are the 1 star comments. Regency keep your promise and pay for my surgery. Or cancel my contract and refund my 10.384.00 USD. But this will not happen, you are a fraudulent company stealing the money from expats all over the world. I believe in KARMA, this will come back to you one day. Dear expats, do never ever sign up with Regency!”

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Posted 1 year ago

“Glad I checked the reviews !! I asked the telephone agent "Is this another ins. Co. where I need to show up for hospital care with a shoe box of $$$$ bills and you will 'HELP ME GET MY MONEY BACK' his reply " No, just show your Regency card and you are admitted with no charges to you" That is NOT INSURANCE that is a SCAM. Bu-Bye Regency TOO MANY BAD REVIEWS!!”

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Posted 1 year ago

“I am looking for insurance. I read all their ways to not pay. Lawyers did a good job. In the pdf I saw nothing that said you pay this and get this. It was all about protecting them. Red flag one. Reading the 5 star reviews, I am sure they are fake. They all sound the same vs the pain in the words of those who were not cared for. There is a 5% chance I would go with this company. I called the 2 Bangkok phone numbers. 21054284 / 5, I also put 66 in front of the numbers. I called from my Thai phone. "This phone number does not exist". Wow. Researching others.”

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Posted 1 year ago

“Does not pay claims. As simple as that.”

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Posted 1 year ago

“This is the worst insurance company ever. Their behavior is predatory and they will take your money and when you file a claim, they will deny you on the pretext that they require past medical records that usually are impossible to provide. They are a bunch or highway robbers!!! Stay away for this company.”

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Posted 1 year ago

“This company will take your money however when you have to file a claim you will find out that they will deny you coverage under all kinds of pretexts. I do not recommend”

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Posted 1 year ago

“promise a lot and don't pay. Be careful with this offshore company”

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Posted 1 year ago

“The review about regency is either 5stars or 1, obviously shows the 5star rating is suspicious. you want to know the truth about this company, you should start to read the 1 star review first. I live in Thailand and I bought their insurance covered major medical , I had scooter accident and claim for my hospital operation fees. My international driving license shows black and white that I can drive car and scooter, and I get part of the compensation back very fast from Road Accident Victims Protection Company. The local insurance you get when rent a scooter here. but regency refused to pay back and says this claim does not fit into their approved claim system, despite I showed my international driving license. - [ ] I decide to use the legal way to settle this case. And asked their office address in Bangkok. One stuff named Rosie said here is an physical office in Bangkok but she can’t give me the address. And another stuff named Maria later said there is no office in Bangkok. What kind of company is that have stuff lying like this. I send my conversation with Rosie to Maria that Rosie clearly said here in Bangkok have a office but Maria still trying to find excuses which the answer doesn’t make any sense. - [ ] I checked regency only registered in Nevis, an off shore taxes free place. They can’t even tell you a physical address, when there is a dispute, you can’t even talk to them face to face. I’m not going to give up on this and if you want to buy insurance from this company, please read my story as a reference!!”

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Posted 1 year ago

“The truth about this company is that they are liars and thieves. They took our money and when we needed them, they failed us! I have never delt with anything like this before. No now we need to pay back medical costs out of pocket that saved my husband's life just because Regency decided that this claim does not fit into their approved claim system. This was not an incident that we could prevent. My husband had a heart attack. So now it will be fine to put in a claim for stiches but make sure you don't get a heart attack because regency will not pay that account.”

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Posted 1 year ago

“It is a pitty what they do my Partner had a small diving incedent nothing serious just a short stay in the Hospital 2 Hours, just to be sure a little bit Oxygen etc. however Egypt hospital a very expensive for Tourists. Regency now asked for medical history or insurances from the dive center bla bla bla bla bla.... Every new message we receive is full of questions once we answer all the questions new one come. I agree the Sales staff is very helpfull BUT wait until you will request your first claim. PLEASE DO NOT SIGN UP WITH THEM”

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Posted 1 year ago

“Be very wary and avoid this slickly advertised 'too good to be true' company! Am an 'merican Expat living a long time in Thailand, where there are not strict rules or oversite on company's like these. Obviously there are here, obviously to a discerning eye and mind, mostly fake, empty illiterate 5 star ratings, to boost their averages. Reading carefully, almost all of those so called positive reviews, have no details and only say they are so kind and do whatever they are supposed to. This is called 'Astroturfing'! Look it up. Means planting fake positive reviews online, as they certainly pay people to do on this site and on other legit review websites as well! After a few years with them, I can attest to the fact that they denied claims that the other legit companies all do cover, in my final case with them, an inguinal hernia, with no history or record of 'pre-existing'. They also denied payment for a kidney stone, also a first time with no history or reason, besides saying some med I might have taken 15 years ago, might have caused it.. Again several hospital's insurance departments told me that other companies generally always pay for this procedure! To mention also, the 'small print' that they will not cover any hospital inpatient stay and will reduce the total of all surgical and medical expenses by 20% if staying in a Private room, which many hospitals here only offer! After consulting Insurance departments of several major hospitals here, was told by several of them, that these people have a history of not paying, which is why they do not get pre approved. They do not get back to you, as they advertise, in a 'timely manor' as they claim, unless it is to get more money from you! Had to wait 3 days in expensive hospital waiting to hear back from their so called in house 'expert', for their refusal to pay for kidney stone treatment. Was told they have an office here, but false. Was told they are backed by a known Brit and Hong Kong Re-assurance company, but also false! As mentioned many times here, they are only registered on Nevis, a small tax haven Caribbean Island. Very suspicious obviously. So that is where one must go to or complain to (try and find that phone number!)!? I also was shunted off to the infamous "Maria" in HK, who was very good at delaying and giving false hope of resolution, but just great at putting us off.. The original price was suspiciously inexpensive, but the annual fees jumped surprisingly fast once signed up, once i passed the 70 year old barrier to get any other company to provide cover! Shopping around for a real reputable company, have spoken with several agents who have inevitably heard and it is becoming more known in that industry, at least here, that these guys are complete phoney rip offs! Hopefully a Class Action Suit, as many here have suggested will happen and I will happily join and contribute to that, to get these con artists out of this business! There will always be ignorant fools and suckers who will empty their pockets and fall for these guys, enough to keep them in business. Further more, there is no objective comparative website (that doesn't sell and get commissions for selling this fake product) that ranks or reviews insurance company's with this group included, favorably. Please do careful diligent research before committing money in a once in a lifetime decision!”

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Posted 1 year ago

“Avoid this insurance scam. They deny your claims regardless of doctor’s recommendations. The worst HC insurance I’ve ever had. Im 63. 100% honest and real”

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Posted 1 year ago

“They do everything to deny your claim. Firstly, the paperwork for every claim is very cumbersome. Second, they deny big claims despite doctors orders. They love to claim “preexisting condition” without any records or evidence. Avoid Regency. I’m 63, had healthcare insurance my entire life. By far, Regency is the worst. I am real, this review is 100% authentic. Write me if you want more info”

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Posted 1 year ago

Regency for Expats is rated 3.9 based on 685 reviews