Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 694 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Regency for Expats never ceases to surprise me in a positive way. The messages are kind, prompt, and friendly. My claims get acknowledged the day I submit them. Their progress is carefully tracked for me. And usually within days I get a message saying: "your claim has been approved." This message typically thanks me for having made good use of my insurance policy. I have to say, normally the prospect of communicating with an insurer fills me with trepidation. Not so with Regency for Expats. I truly feel they are on my side and that they will always be fair-minded. I really can't recommend Regency for Expats highly enough.”

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Posted 2 months ago

“Good communication”

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Posted 2 months ago

“Excellent customer service, easY to read through policy”

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Posted 2 months ago

“Stay away from this insurance. You need to pay medical expenses by yourself then fax claim with them later and up to him to decision to paid or not.”

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Posted 2 months ago

“I am extremely disappointed with the sudden and highly impactful changes made to my health insurance policy with Regency for Expats. These changes were implemented without any prior notice or consultation and have significantly altered the terms and benefits that I originally agreed upon. One of the most serious issues with these changes is the new requirement for policyholders to pay medical expenses upfront and then seek reimbursement. This change not only creates unnecessary financial burden but also adds stress during critical times when immediate medical care is needed. The removal of direct payment guarantees to hospitals is a backward step, leaving policyholders in a vulnerable and uncertain position during emergencies. The introduction of the so-called "enhanced adjudication process" seems more like a tactic to delay or deny legitimate claims rather than to improve service. The process is overly complicated and creates unnecessary hassle and inconvenience for policyholders who require timely support and resolution of their claims. For new customers and those considering purchasing insurance from Regency for Expats, I strongly urge you to think carefully before committing to this company. There is a significant risk that you may face unfair changes and challenges with your policy in the future. Don’t be misled and join a company that does not truly value its customers.”

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Posted 2 months ago

“Absolutely useless! One star because no opportunity to give 0 stars. I’m an expat living in Bali. They have been hard to contact and finally when they do - they only tell you that you’re not covered. SCAM!!! AVOID UNDER ALL CIRCUMSTANCES!!!”

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Posted 3 months ago

“Please verify that the company : Regency for Expats are a legal entity in Thailand.”

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Posted 3 months ago

“DO NOT USE!! It is easy to skim over this part of Exclusion #1 in their policy brochure: "...Conditions for which you have received treatment, had symptoms of, had knowledge existed or should have known existed, or you sought advice for or existed without your knowledge prior to your date of entry (preexisting medical condition) will not be covered." ... OR EXISTED WITHOUT YOUR KNOWLEDGE In other words, if you find you have cancer (which probably develops over several years) then they won't pay out as it is deemed an UNKNOWN pre-existing condition. This is exactly what happened to me and I was left to personally find tens of thousands in hospital and surgery fees.”

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Posted 3 months ago

“The staff was always there for me! I really appreciated the way they dealed with my problems. I knew there were always somobody who I could ask for an help. They answer you immediately and they really work for your best. I got the money back anytime I needed. Super fast, super punctual and super available! I would reccomand this company whoever needs this kind of health assurance.”

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Posted 3 months ago

“The cover and price were excellent. The 'pushy' attitude of the staff seemed like desperation and gave no confidence to me... so much so that I may not actually take up cover with them”

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Posted 3 months ago

“The staff is incredible. So courteous and efficient!!! Personable and knowledgeable as well. The price is very affordable especially for the level of quality.”

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Posted 3 months ago

“Great on small claims. A few hundred and they will pay quickly. But once you are talking thousands they will do NOTHING except make excuses and pay nothing. The small print excludes so much and is worded so cleverly to make sure they are exempt from paying. They left my family stranded abroad with not a penny paid after a car accident which was not their fault. They have not paid a PENNY towards their care and made excuses at every turn. They have had thousands from us in premiums and when we needed them they were not there for us. This company is basically a SCAM. YOU HAVE BEEN WARNED.”

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Posted 3 months ago

“One of the best Medical insurance, people deal with efficient fast pay and assessment correspondence is unbelievable women five minutes down your emails. They make everything clean and simple highly recommended and I’ve no medical companies and this is genuinely one of the best I’ve ever had to deal with and the staff so professional and polite, really special? Thank you, everybody there Regency”

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Posted 4 months ago

“Do NOT go with a his company. They are a complete SCAM! We were in a serious car accident in Germany where me my husband and my baby were in intensive care. They did NOTHING! They paid NOTHING. If we had not been in Germany where they look after you with or without insurance we would be dead. They didn’t care, or try and help. Over 100K in medical bills and they couldn’t care less. Absolute scam.”

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Posted 4 months ago

“They only cover small claims ($200 to $500), but if you have a larger claim ($2,000 or more), they will do everything in their power to NOT pay out, even after giving you the runaround! Since they are a NEVIS company, you have no legal recourse if you ask them to reimburse your premiums; they simply refuse! Pure scammers and rip-offs!”

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Posted 4 months ago

“One year on and it is obvious you have no intension of paying out on my son's claim. He is left with a profound stroke, including little eyesight and paralysis. He is left with a huge medical bill, hasn't worked since his stroke, unable to work. He will lose his home and Regency do not care. They only want your money. Do not use this company.”

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Posted 5 months ago

“Five stars for marketing but, quite frankly, they just left me high and dry. Buried us in completely unnecessary paperwork in order to get approved for treatment at a medical facility in Bali. Totally wasted our time, money and everyone else's too - DO NOT USE THIS COMPANY.”

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Posted 6 months ago

“This health insurance company is NOT to trusted , they want your money but when it comes to claiming especially if you are over 55 years old. They will think of every excuse to get out of paying your claims. I got my policy and one month later I broke my arm and with this the hospital did X-rays of chest area as when I fell over I had hurt that part of my body also . The hospital discovered a mass on my lung. After further investigation it was diagnosed that I had lung cancer. Before I broke my arm I felt fine and had No Idea of having Stage 3 lung cancer. When it came to claiming for this and all the investigations leading up to the stage of going to have Chemotherapy, they wouldn’t cover anything and wouldn’t cover my Radiation/ Chemo treatment either. They No Sympathy nor Empathy for my terminal illness. As I am not a rich person I need to survive and they issued me with a Death Sentence. I asked for refund on my policy to which they totally refused. A few months later I woke up with a very sore back I put up with it for a week but it wasn’t getting better. I had an MRI which the diagnosis was a cyst on lower part of my spine. The surgeon gave my cortisone injections into my spine as I was in so much pain I was unable to walk. I put in my claim for this and again they refused to pay me for my claim. This time I was furious . This company are simply just Corporate bloody Thieves. I’m nearly 60 and I have been forced to retire and I am not rich , hence the reason I took out health insurance coverage. Now I have not been Covered for anything and have paid quite a good deal of money for a Policy that means nothing. This company are a joke, an absolute disgrace, Don’t trust this company they are rude , unsympathetic with No Compassion. Absolutely a pack of Low Dogs.”

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Posted 7 months ago

“Upgrade u services for all patients who work in Malaysia.”

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Posted 7 months ago

“Extremely frustrating to deal with once you actually have to submit any significant claim or undergo any hospitalisation.”

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Posted 7 months ago

Regency for Expats is rated 3.9 based on 694 reviews