Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 688 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From my experience I never thought an insurance company can be so helpful and nice. The claims specialist that was helping me made everything clear and advised me along the whole journey to make sure that I was in a good place. I have also been using their benefits which has helped me in the gym and what to eat so that I can be healthy. Amazing people and they also check in on me to make sure that I am happy which is a very nice touch :-)”

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Posted 3 years ago

“Very fast response to what I needed. Supportive staff who care about what has happened and want to make it better as quick as they can”

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Posted 3 years ago

“Surprisingly good for an insurance company. Regency have been able to change my mind about the industry.”

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Posted 3 years ago

“Living in Asia for the last 20 years, this has been the best health insurance cover and the best experience i have had with an insurance company.”

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Posted 3 years ago

“Great health insurance, especially good if you living overseas for long period.”

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Posted 3 years ago

“I bought my policy with Regency a year ago and I am planning to increase my plan upon my renewal. Great benefits and worth it. Thank you for the good service.”

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Posted 3 years ago

“So happy with the outcome of my claim. The agent worked very quickly to make sure I was not out of pocket. They spoke to the hospital directly for me to make sure everything was in order. Very grateful to them and highly recommended!”

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Posted 3 years ago

“Great cover and support from Regency. I have been covered by their international health insurance for the last few years. It is provided to me by my employer here on Hong Kong. The cover and service they provide are fantastistic. Albeit i have used that add on services and extra benefits for the last couple of years, it wasnt until recently that i had to go to hospital for a serious condition. All cost were paid by Regency directly to the doctors and everything was resolved behind the scenes. Thank you to the Regency support staff, keep up the great work.”

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Posted 3 years ago

“Regency is a crappy company for what is my experience. For people asking about visa for Thailand, please be aware that Regency will send you a letter saying that you will be covered for Covid for 100,000 USD and more but be careful, if you have: high cholesterol, a BMI above normal, hemorrhoid, Achille tendinitis, joint pain, they mat not pay, claiming that all of those are connected to preexisting conditions that can worsen the COVID effect and so, following clause 67, they will pay nothing. In addition, I, for example asked proof of any of the correlated effects of those medical supposedly preexisting conditions as same as a doctor diagnoses supporting them, I got back links to internet and an answer from unknown people with no medical title exposed and or medical license to support their opinions. The links referred to studies on going and not definitive, claiming there is still not enough data etc, so basically a YouTuber could do that. In addition, they always delay answers for months, they called me when I was in ICU under oxygen helmet and almost incapable of breathing, instead of talking to the doctors and so on. In my experience they are very unprofessional at any level. They will cover your Covid expenses if you only get infected and hospitalized, as per Thailand rules, and if your situation will not become serious, requiring ICU, if it will require ICU, they will claim that is due to preexisting or underlying issues, any of before mentioned or others such as: diabetes, obesity, high pressure or others and so it will be on your personal credit card. It is not worth the discount at all. Go for some more qualified company if you want to be really covered for Covid. Ask to your preferred Thai hospital their recommended list of insurance companies, in my one unfortunately, I discovered too late, Regency is not their preferred ones list. Good luck.”

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Posted 3 years ago

“Regency has been supporting me and my family for the past 2 years. They have a solution for every problem and definitely helped us save a lot of money and paperwork. 100% satisfied – Thank you.”

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Posted 3 years ago

“Am very happy with the plans. Have both health and life insurance cover with Regency. Never used the life, obviously... used the health a few times. Claims settled quickly with no issues or problema. Professional amd friendly people.”

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Posted 3 years ago

“Good health insurance policy backed up by a friendly and professional team. Questions are answered quickly and they are quite helpful when using the cover.”

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Posted 3 years ago

“I am very happy with the support the medical staff at Regency have given over the last couple of year. Their knowledge and experience is really good and being able to access them whenever i need to has been great. 100% recommend!”

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Posted 3 years ago

“Very happy with the service that I am getting from Regency. Very easy to get a contact for and they are very nice over the phone. Claim was paid quickly.”

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Posted 3 years ago

“I am impressed that during my first few months with regency, they constantly give me updates about my policy status. Whenever I have questions, they are able to answer and give solutions fast. This shows they really care about they’re customers. Very recommendable”

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Posted 3 years ago

“My experience with Regency has been very positive so far. Trustful and very supportive. They helped me gather all the necessary documents for my claim to be fully covered. Calm and friendly team.”

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Posted 3 years ago

“A big thank you to everyone at Regency who helped me during my recent visit to the Bangkok hospital. The overall care and customer service provided by the claims department was first rate and i am grateful. Keep up the great work, you have a customer for life.”

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Posted 3 years ago

“Honestly couldn't be happier with the service that I had from Regency. I have unfortunately had to make a few claims with them and they have always been so nice every single occasion and try to make sure everything is settled quickly. Nice and friendly staff and great attention to your needs”

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Posted 3 years ago

“Very supportive team. It’s my first time moving abroad and one of their counselors helped me stay sane at all time. It’s not easy to adapt to a new culture and lifestyle and it’s very important to know who to trust and get support from. Thank you regency.”

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Posted 3 years ago

“Worth every penny. Best claiming experience with the health insurance plan. Great with the Thailand hospitals. All bills settled directly so i dont need to pay out of pocket. I recommend.”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 688 reviews