Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This has been the worst experience. I dealt with five or six different people in the claims department over three weeks. Avoid Regency.”

Helpful Report

Posted 3 years ago

“It’s essential you avoid this company at all costs. It is completely fraudulent. If this review can help prevent just one person from signing up with this disgrace of a company then this will be worthwhile writing. After months of back and forth - Regency has today said that a ‘specialist oncologist’ has decided that due to the size of my wife’s cancerous breast tumor that it was a ‘pre-existing’ condition. Yes - they are literally claiming that cancer is a pre-existing condition. This despite sending them my wife’s entire medical history and the discharge report clearly stating that the type of cancer she has is an aggressive one that spreads quickly. All they do throughout the process is look to find a way to not pay as they are not a real insurance company and have no reinsurance company behind them. Please do your research before you sign up. They are not a legitimate company at all - there is no reinsurance company behind them, they have no registered address, all correspondence goes through one central email address, no employee leaves their full name. Why this matters is no matter where you are in the world - you have no legal protection when you need to claim. There is no local authority to report them to as they are not registered anywhere. So - me, my wife and son are now in a foreign country, halfway through 6 stages of chemotherapy and in order to be able to afford to continue the treatment, Regency need to have settled this legitimate claim. We have had to pay for everything directly so far due to them refusing to pay the hospital directly. As they are refusing to settle for the treatment covered so far - the consequences are that my wife’s life is now in danger as we don’t have the funds immediately available to continue paying for the treatment ourselves. This can happen to you too if you choose to get yore insurance with Regency For Expats. Please, please do your homework - look at the 1 star reviews only on here as 100% the 5 star reviews would only be from their own staff or customers that have never had to make a significant claim.”

Helpful Report

Posted 3 years ago

“Very bad company. Had a life insurance policy and after a death, they refuse to pay. Do your research. They never reply.”

Helpful Report

Posted 3 years ago

“Proper scam. I ask for a chiropractor treatment ahead of starting any treatment. These guys approved it and gave me the green light to proceed. Once I claimed for the cost of the treatement they refused and asked for imagery at my cost to prove that the condition had been properly treated. These is a scam these guys pay nothing, pure waste of money.”

Helpful Report

Posted 3 years ago

“Biggest waste of time. Turned down 2 Claims for normal mri scan and takes forever to get claim processed. Would not recommend this insurance for anyone. Really the worst I have ever worked with”

Helpful Report

Posted 3 years ago

“They don’t pay grains and they don’t response to enquiries from client. In fact they seem only to show any interest when it’s time to renews...”

Helpful Report

Posted 3 years ago

“Terrible and fraudulent. They ask for what your needs are, you tell them they sell you opposite, knowing you will not be able to claim. They withhold information, try to get your card details, then come out with these stupid policies for which they were vague about in beginning”

Helpful Report

Posted 3 years ago

“If I could give a 0 rating then I would have! Regency Rejected my 14yr old daughter's medical claim due to it being "pre-existing", even though us as a family only found out about her very serious condition the day of her examination. Now a month later and I am still struggling to get more information out of them as to the way forward. STAY AWAY! They are not in it to help you at all!”

Helpful Report

Posted 3 years ago

“Worst experience ever with an insurance company. Was stranded in a hospital for 6 days after a major road accident as Regency were reluctant in providing the hospital with the down payment so that they may proceed to operate. Seldom any communications from Regency during this painful wait which resulted into several blood tranfusions and bacteria in the body due to internal bleeding. I had to use my own financial means to get the operation going or else I would still be there today waiting for the operation whilst my condition was getting worst. Furthermore Regency, contrary to policy, forst me to pay 20% of the total bill! The worst ever insurance company wanting to make a quick buck off their customers. I guess it is a good company as long as you pay your annual feels and don't claim anything. Not a safe insurance company to deal with if you are overseas.”

Helpful Report

Posted 3 years ago

“We started our insurance with this company in December 2020. In the second week of January 2021 my son got a hernia. Due to his ongoing exams we waited till now to go to the doctor. The insurance rejected our claim to pay for the surgery because apperently it is a pre-existing condition. I did this result not with an email, someone who even didn't worked on this case called me and I had no chance to got a proper information or the chance to discuss this. I expect more.”

Helpful Report

Posted 3 years ago

“My leg broke and my back have fracture need operation urgently And.I wait 1 month already this insurance tell me everything ready for cover the operation and 1 month just tell me wait everyday I have risk cannot walk again and he absolutely don’t care anything”

Helpful Report

Posted 3 years ago

“Went to hospital fearing a stroke. Very weak and numbness in both arms, face and top of head. No fever, but feel extremely hot in the heat and shivering cold in the air conditioning in the waiting room. Major medical has so far refused all payment. Hospital did c scan, chest xray, blood tests and put me in Intensive Care Unit. Doctor said he felt I needed round the clock supervision. Still, Regency refused an payment authorization. I waisted $2500 on insurance that appears to be worthless. Now they say I can submit my receipts. I am sure it is an excercise in futility. And this over costs in Thailand which are relatively very low. I would not purchase again or recommend.”

Helpful Report

Posted 3 years ago

“The way we are getting treated is ridiculous. Different countries, Different rules. Yous need to understand that. 8 months since the death of a beloved person and its a back and forward with emails, they always want Different records, they know the cause of Deth. We cant get anything they want, they should have this stating in the booklet they send out, so that people can get authorisation to medical records, spouse medical records.”

Helpful Report

Posted 3 years ago

“According to Bangkok international hospital, Regency insurance always delay espouse even over a month. This is NOT acceptable. I had only one claim in the past one year, which was rejected without convincing reason. It’s just a pitfall and fake company!!!”

Helpful Report

Posted 3 years ago

“I will be canceling my policy with this company immediately. Many phone calls from 'NowCompare' but all people are different, the number they use is a UK number but the call isn't from there. Feels like a giant scam to me. I am out!”

Helpful Report

Posted 3 years ago

“Think twice when considering to take any coverage with “Regency for expats” and their brokers “NowCompare” !... They definitely donot fulfill with what they promise when selling their ideas...”

Helpful Report

Posted 4 years ago

“be careful "not everything what is shining is gold"!!! what they promise and what the deliver are two different things. Even with a simple claim request of a few hundreds USD which has nothing to do with any pre condition they try to prolong the claim settlement by asking for additional documents, in my case its now already 3 month. Their tactic is to sometimes call and ask you if you not have received our email for example, than again call instead communicating the way they expect from the insurance holder also by mail to have a trace record. Unacceptable!”

Helpful Report

Posted 4 years ago

“Making it very difficult to make a claim how unusual for an insurance company! Was in hospital over christmas and still waiting endless requests for medical information, searching for reasons not to honor the policy but happy to take the premium”

Helpful Report

Posted 4 years ago

“Be Aware!!!!!! Not recommended and Regency will do everything NOT to pay !!!!!!”

Helpful Report

Posted 4 years ago

“I took a policy for my husband in KSA, and on 2 occasions, there were so many hassles but No Authorisation!! The service is non existent, the agent promised that claim are settled immediately! They requested a comprehensive medical report 12 months prior to commencement of policy! Surely that is included in the application form! Very disappointed with Regency and would Not Recommend to anyone! In fact I will take the matter further!! A “patient” would die in an emergency! I have Never had such bad experiences with any health insurance company!”

Helpful Report

Posted 4 years ago

Regency for Expats is rated 3.9 based on 685 reviews