Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 694 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been dealing with a lot of issuance companies throughout my life, I never came across one that has human resources like Regency, the people you deal with are humane which is the top quality when you deal with any firm let alone health insurance firm ! I recommended them to many of my friends because of their outstanding customer service. The coverage is truly international which is the biggest concern we have as regular travelers and expats . The process is well thought and is not as complicated and rigid like other firms. All in all, I would say its superb place to insure yourself and beloved ones and thank you for the team that is simply outstanding !”

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Posted 2 years ago

“The disapprove claims very quickly once it reaches a bill of over $500. Citing causes of preexisting condition that has nothing to do with actual treatment. Would 100% not recommend. Claims department is incompetent and rude. Stay away from this insurance company.”

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Posted 2 years ago

“This is best insurance company.”

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Posted 2 years ago

“Very good cover Have had regency health for a few years and the cover has beeen excellent. Making a claim is relatively easy, i do need to contact them for a refund but they are generally very quick and they are quite professional. Cover is comprehemsive and they have same nice additional benefits. Price is good compared to a lot of the options out there. Overall happy”

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Posted 2 years ago

“The money I paid doesn’t make any sense when I got a surgery and company refused to return it. Really disappointed. Will never choose this company again!”

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Posted 2 years ago

“I really like this company They offer great cover and service. My claims that I send to the claims people are done very quick and the person I speak to is so friendly. Thank you to Mary for support, you are so kind and give me confiding that it is best cover for me and me family. Anybody that ask me I say YES I love this company as they always be helping me and giving me good serve I be with three year and will definitely renew next month”

Helpful Report

Posted 2 years ago

“Very happy with regency health insurance. Great value, benefits good, serv8ce professional”

Helpful Report

Posted 2 years ago

“Guys Its Totally Fraud completely , i am sharing the mail which i received after 115 days mail communication , Never ever buy this , it will finish you Dear Dipendra Singh, Following a review of the claims submitted due to the injuries suffered whilst in the workplace, as well as medical expertise, this has also been carefully considered by our legal and underwriting experts. In terms of the medical assessment, our experts have raised the issue of the wound healing being impeded by your apparent underlying, uncontrolled diabetes. This means policy exclusions 1 and 67 are relevant. However, the primary issue here has been identified by our legal and underwriting teams. They note that the injury was due to a number of failures by the company to ensure a safe manual labour working environment for all staff including: • no designated coal cooling area, • lack of attention on the hot coal/dust ashes hazard and its consequences, • no defined method for cleaning access road, uneven surface, • inconsistent availability of the machinery, • inefficient planning and, • low cut safety shoes. Following the incident a report was prepared which included 15 remedial measures, described as ‘corrective actions’. It also contained recommendations from the relevant Government authority including: • Separation between pedestrian and stock pile, safe walk ways, • Pedestrian maintained all the time without hot materials, • Danger/Warning signs, • Staff briefings, • Sufficient fire facilities and, • Heat resistant safety shoes covering to the knee. Our underwriting and legal teams confirm that the costs for this injury and subsequent treatment do fall under policy exclusion 59 ‘Expenses which are recoverable from a third party’. This is because the cause of the injury was an unsafe working environment, requiring significant remedial measures to correct – measures identified and recorded by both the company and the Government authority. Underwriting and legal have explained that our plans are private health insurance policies, they are not designed, or intended, to replace the duty of an employer to provide and maintain a safe working environment, or provide workplace insurance to cover the risk of accidents and injuries which occur in a high risk manual labour based workplace such as an industrial environment. This is why different types of insurance policies exist – to fulfil different requirements. However, they do also confirm that the policy, including the condition ‘subrogation’, does enable us to consider covering costs where the liability sits with a third party, if those costs are recovered. Therefore, if Shwe Taung Cement commit to reimbursing Regency for Expats under the policy terms and conditions we can consider any outstanding costs on the proviso costs will be recovered from the liable party – the company. Kind Regards, Mary”

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Posted 2 years ago

“Best service from an insurance company. Am very happy with Regency, excellent experience with the claims people. very fast response and everything paid quickly.”

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Posted 2 years ago

“Very happy Good servuce. Claims paid very quickly and easy to get refund.”

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Posted 2 years ago

“To solve a case I am facing too many people who dont know what they are talking about., asking me questions impossible to answer, somehow telling me that I am lying or hiding documents. I am feeling cheated .”

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Posted 2 years ago

“Super great client service team, really quick and professional service. Am really happy with my experience with Regency health insurance. 10 out of 10”

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Posted 2 years ago

“Really great support and super helpful people. More than happy”

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Posted 2 years ago

“Very nice ways in approaching clients , unfortunately in the case of Regency Insurance they do not pay. Be careful”

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Posted 2 years ago

“if I can, I would have given a negative 5 star. they are the WORST you can ever get. Avoid them AT ALL COST. They tell you they cover all this and that when they try to get you as a client, but will try whatever they can to find a reason to decline your claim later. They also decline claims which would have been usually approved by any other insurance company in similar policy terms. They are also very slow in responses, super slow!!!! All you can contact them is through emails and they are not responsive. It caused so much unnecessary stress in particular when you need an answer before you can proceed with your medical treatment. What is also terrible is, they also sometimes have "technical errors" which results in you not receiving the payment of the claims which have already been approved by them too, when all your bank account info has always been the same. They also never follow up on your query emails and you need to wait forever and realise that no one is following it through for you and you have to spend the time on following up with them multiple times to get someone to reply to you , and many times they wouldn't answer all your questions and you have to ask again and again, and it’s nothing but causing extreme frustration on top of whatever medical illness you are having. I hope this can be an alert to anyone else who is considering them.”

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Posted 2 years ago

“I strongly suspect this 'company' is nothing but a bank account and an email service. My wife was knocked down by a motor vehicle and required surgery. Contacted the claims service, was issued a claims number and that's about all they have done in 7 months. Randomly people contacted us in the initial month to tell us all about how we 100% had hospital coverage, how without a doubt we would be reimbursed for the medical expenses. Then all stopped and the tune was changed to its an accident so we don't have to cover it... Here is the question I have for anyone from Regency reading this... all medical treatment required will be a result of an accident... you don't purposely get ill, you don't purposely suffer an injury! If anyone from regency would like to contact me to discuss why they have failed to meet the terms of the policy I would be only to happy to discuss it, but as they won't my advice to anyone traveling to Europe for more than a holiday... do NOT use regency as your visa required health insurance, they will issue the certificate for your visa application, take your money, and that is the last thing they will ever do for you.”

Helpful Report

Posted 2 years ago

“Avoid at all costs. They will take your money for coverage and then deny recommended medical treatment but will also make you wait weeks in poor health before they deny assistance. DO NOT WASTE YOUR MONEY WITH REGENCY FOR EXPATS”

Helpful Report

Posted 2 years ago

“Read the one star reviews! This company is based in Nevis, a small volcanic island in the Caribbean. If that isn't a red flag, I don't know what is. You will never see a human being from this company face to face. There is no office you can go to, hardly an address to be found. Your only way of communicating is through their main email address. If you have a claim, you will not be assigned a person to communicate with, only a generic email with no individual person to message back and forth. They approved small claims, doctors visits and what not quickly and efficiently. no issues there, actually great experience. Any sort of large claim they made me jump through endless hoops like getting medical records from completely unrelated things, some from 10+ years prior in another country. Then they delayed as much as possible and suggested if I needed to $50k USD procedure sooner then I should pay for it myself and submit a receipt. They wanted to avoid paying the premium fees as they know we would chose the cheapest option if we had to pay for it out of pocket. As if anyone has that much money laying around. After many months, we showed up at the hospital, only to find out they hadn't approved it. Started the process over again and finally 3 months later was able to get it covered; they approved it while under anesthesia! If only the idiots had waited 1 more day they could have paid half as much for the generic hospital costs instead of single room fees. Anyways, that was bad enough, but now I was stuck with them as I had a pre-existing condition. At that point, they doubled my premiums, the advertised rate is just what you pay if there are less than 125% claims. So factor that in when you make a decision based on this being the cheapest coverage. Now, after I renewed the policy and paid for the entire year in advance to get the discount, then they informed me anything to do with my procedure (with implant) was no longer covered as it was considered a "chronic condition". Yet it would be a pre-existing condition if I went to any other company. So basically I'm screwed for the rest of my life with ongoing pain. Take home point: read the chronic conditions exclusion. Basically, once something a condition is diagnosed, it is not covered beyond the initial bit. the wording makes it such that anything requiring ongoing care is not covered beyond the amount listed. So, they advertise a price which is 50% less than the actual price if you make any claims. Then, they make anything with ongoing treatment not covered. Then, if you have any issues, they just cut off communication and there is nothing you can do about it. Good luck hiring a lawyer in Nevis to hold them accountable. Stay away from this company at all costs.”

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Posted 2 years ago

“I have been a client of Regency for 3 years already. I recently had a very complex claim and I’m extremely grateful for the wonderful team working behind as they really work hard in understanding your case and supporting you through the process. I have referred many friends and I will continue to do so. Thank you!”

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Posted 2 years ago

“Terrible insurance company”

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Posted 2 years ago

Regency for Expats is rated 3.9 based on 694 reviews