Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.92

3.9 Rating 694 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am based in Thailand and got the regency plan for Thai immigration. Really good cover, lowest cost and is perfect for entry visa requirements.”

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Posted 4 years ago

“Regency is a great health insurance policy. They have settled all claims and are professional.”

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Posted 4 years ago

“The best international Medical Insurance works well with client”

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Posted 4 years ago

“A big thank you to the staff at Regency. Paid claims really quickly, no fuss. They are really professional and resond super quick”

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Posted 4 years ago

“they are asking evidences of preexisting health condition only when they have to assess your claim. at the time of the contract it looks they can provide everithing without issues and no need of providing your clinical records before the start of the contract. it looks a trap. I'm still under discussions with them for claims on medical visits and analysis following covid-19 with a premium level of insurance... orrible!!! .”

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Posted 4 years ago

“Overall good experience”

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Posted 4 years ago

“Good value health insurance. Only made one claim so far but it was paid quickly without any hassle. Definite recommend”

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Posted 4 years ago

“Friendly communications and paid my claims quickly. Plus it's cheap compared to other plans. I live in South East Asia - not sure if that makes a difference, but definitely recommended for around here.”

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Posted 4 years ago

“''Dear..., Pre-existing conditions aren’t unique to your plan or Regency’s policies – it’s a feature of all insurance. You cannot, for example, purchase home insurance to cover damage from a flood that happened before the policy began. Health insurance is the same, and no insurance covers everything, which is why there is a policy handbook which is available to all via our website, our brokers have and provide during the sales process, and you received as a member upon entry and renewal. If this was a new condition then it could be covered, but it’s not – it’s related to something that had already happened before your policy - I’m very sorry, and I have a pre-existing condition too so I do sympathize, but this claim is not covered. Kind Regards, Claims Handling'' The kind of support I have received. Continuing to deny I am eligible for a claim for more than 2 months in discussions and after sending many emails with information. What a terrible experience. Not happy knowing this now.”

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Posted 4 years ago

“Very good in all aspects. I have been with them for quite a while and have had a great experience. All my claims are settled within 2 days and the staff are friendly.”

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Posted 4 years ago

“Love the alternative therapy for my acupuncture! Best value!!”

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Posted 4 years ago

“Pretty good to be honest, paid for my sons glasses even though they weren’t covered, seems like they have staff that really care and try to help you rather than act like robots like I’ve experienced with other insurers before.”

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Posted 4 years ago

“I have to laugh at some of these reviews! If it's such a scam, perhaps someone could explain why they've covered 12k USD for my hernia after I paid just 2.5k USD for my plan? Worst scam ever in that case because I'm quids in!!!! I have my simple visits to the docs or dentist paid quickly and when I needed serious surgery for my hernia they wanted some medical history to make sure it wasn't pre-existing, then they covered it. Very happy to be honest, saved me a ton and no grief.”

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Posted 4 years ago

“I did sign up for the inpatient hospital plan. After 3 month I had a blood clot and needed to go to the hospital. First of all it was hard to reach anyone then when I asked them to go to my hospital of choice they said "yes no problem you can go there" once I have been there and had my operation I tried to reach them again and it was not easy to get any one feeling responsible for me or answer out of anyone at regency. The only answer I got was we need more time to evaluate. I was already discharged after 5 days hospitalized when I got the message that they would not take over my cost due to my contract only allowing a double bed room not a single but the hospital of my joice which they agreed on had no double rooms only single bed rooms. So I can NOT recommend this insurance and I'm very disappointed in them as well as they bankrupt me due to I had to pay the whole bill by myself! Do not choose this health insurance!”

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Posted 4 years ago

“Stay away from Regency, they are dishonest. I made a claim and they started requesting previous medicals. This are scam how they operate and I have now to discontinue the insurance and get my money back.”

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Posted 4 years ago

“Extremely good service”

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Posted 4 years ago

“Very good service : I've had very good service with Regency for Expats. Communications have been prompt, helpful and friendly, and when I needed to make a claim it was processed quickly and efficiently”

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Posted 4 years ago

“I've been with them for about 6 months now and I can't help feeling the negative reviews below are from people who tried to claim for something that they shouldn't have done. Unfortunately I've had 3 pretty big claims (due to a serious downturn in my health) and Regency have been amazing. I'd go as far as to say without them paying for the treatments, I may not be here today. A massive thank you from my family and I.”

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Posted 4 years ago

“I've been with them for just over 6 months and I can't help thinking the below negative reviews come from people who tried to claim for something that's not allowed. I've had to make three pretty big claims (unfortunately - due to a serious decline in my health), and Regency have been amazing. I can't thank them enough and I'd go as far as to say I might not even be here today without them paying for the treatments. A big thank you from me and my family.”

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Posted 4 years ago

“After being diagnosed with Aortic stenosis in June 2019 in Bangkok hospital pattaya I went to Bunrungard hospital in Bangkok where they confirmed I needed a Valve replacement, the hospital contacted Regency regarding the operation and was told to tell me have it down and claim after, what a mistake that was, nine months later and the emails are still going back and forth. They advertise that they are fully regulated, yes but by the FSRC in Nevis, Caribbean you cannot talk to them they don’t answer emails. They claim it’s a precondition but I have a full medical report done in 2017 that has no mention of such problems. Stay away from them”

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Posted 4 years ago

Regency for Expats is rated 3.9 based on 694 reviews