Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 688 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only called them a few times to help me get medical bills reimbursed for my son's hospital visit. The staff guided me through the entire process (which was simple), he was very patient with me, and was overall very helpful. It was very easy to get the money back from the claims people. My son is now booked in for an operation next week and they have contacted the hospital to pay all the bills directly to them. I can rest knowing it is all sorted.”

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Posted 4 years ago

“Regency is a good health insurance plan for people that are living overseas. Best bits are: price, additional benefits, pay claims quickly. Worst bits are: if you are staying long term in the US, you need an additional travel plan.”

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Posted 4 years ago

“I have had nothing but good experiences with the health insurance. The price is the best, admin is easy and the claims people turn everything round quickly. No complaints.”

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Posted 4 years ago

“Cover is generally good. service is fantastic and the people that work there are friendly. I would recommend this as a good buy.”

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Posted 4 years ago

“Very comprehensive, includes loads of add on benefits. Fitness benefit is great.”

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Posted 4 years ago

“Quite ecpensive to find health insurance for a family of 4 but worth it for the peace of mind... especially when you have young children. The insurance is good with Regency and out of the plans i have seen it cost the least for a comprehensive option. Have used it quite a few times, nothing serious. It includes all our annual check ups and gp visits aswell as for major medical needs. My experuence has been good with every claim being reimbursed within a day or so.”

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Posted 4 years ago

“This company is a joke! As per there terms I sent over a request for pre-approval for surgery, 7 months on and still no surgery! Can't get a straight answer from anyone in customer services, half the time they pretend the line isn't clear so they can evade the conversation. Their data protection is non existent- one day they talked to me at length about my private medical details without even asking my name! I feel completely defeated trying to get any help from them; I'm sat here unable to live a normal life waiting not just for a pre-approval claim but also to another non related claim to be processed (which has now been over 2 months!) I am truly regretful I put my faith in this company!”

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Posted 4 years ago

“Super good value health insurance plan. Really comprehensive and comes with fantastic service. Now in my 4th year with Regency, made a few claims early on and they paid the hospital directly and sorted everything out with no problems. Havent made any claims in the last year. The price doesnt go up much each year. Will renew again for next year.”

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Posted 4 years ago

“Thank you to Emma and the team at Regency for your professionalism and continuous help and support. Whenever I contact them, they respond quickly.”

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Posted 4 years ago

“Amazing service for their health insurance claims processing. Really quick and very friendly. Was expecting loads of obstacles but submitted a claim to them via email and a lady responds to me within an hour saying they have everything they need and will settle immediately. Best health insurance company by far.”

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Posted 4 years ago

“Great at processing small claims. Always pay within a few days. Very little hassle. As soon as we came with a major claim they started to give us the run around. We showed up at the hospital to get surgery only to find out it had not been approved yet. They claimed our surgeon had not gotten back to them with that proper forms. Confirmed our surgeon never received anything from them asking. Then they said they needed all medical records for 5 years. We had all ready provided them with names of doctors and they didn’t bother getting them themselves. So we had to run around filling out form, gets records on our own dime. Process cost time and money. Meanwhile in a lot of pain. After we got them all the relevant records they started asking for more which they had not asked for before. This time from other countries that we lived in 10-15 years ago. After all records were submitted then they wanted records from prior insurance companies showing any claims. None of which they asked for before. Now 2 months had gone by since we were turned away from admission. Costs were adding up for weekly revisits, repeat scans, etc. if we didn’t have insurance we would have already had the procedure done or gone to another country or the public system or something. The only delay was the pre-approval so we wouldn’t have to pay out of pocket. They said they submitted it to underwriting. I asked if they had been submitting records as they came in and they said yes as the only ones relevant to the matter they had the entire time and if there was a reason to reject it they would have done that at the beginning. Another two weeks. Then they said the underwriter sent it back and they wanted them to put together a timeline. Spoke to a case manager who assured me he would be finishing it by end of day to re-submit it. Called again, told someone would call me back. Called the next day, told someone would call me back and that they were in contact with the hospital. Called that evening , told they needed more paperwork from our surgeon. I asked what and they said They needed the estimate. 3 months and not asked for this? Confirmed with surgeon they had submitted this 3 months prior as well as this week. Called again, asked to speak to a case manager. Put on hold 10 different time. Very vague responses from a phone bank girl who assured me they was the last piece of information they requested. All in, 3 months of wild goose chases for records, never once having received a call back the entire time. Sporadic responses to email from the general claims email address. No individual responsible for issues. Just everything going through some general number and email and being told confirmed lies to string us along. I don’t know what the end game is, we just go away? We pay for cheaper and get reimbursed? Hope we can’t afford a lawyer? 100% do not do business with this company. They still haven’t agreed to pay. We are stuck having to take a mortgage out on our home and then battling with them for reimbursement after the fact. What happens in an emergency?”

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Posted 4 years ago

“Good service from regency. Really easy to get what you need from them.”

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Posted 4 years ago

“Much lower priced health insurance cover through regency. Overall good service. Can not complain about anything.”

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Posted 4 years ago

“Been covered with regency health insurance for 4 years. Only made a couple of claims but they were paid in full and quickly. Price is pretty stable, not too much increase. Cover is quite good. They have some additional benefits like counselling, fitness etc that i havent used yet... maybe next year.”

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Posted 4 years ago

“Two times I've tried to write a review and it's never posted. Most likely because it was not such a good one.”

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Posted 4 years ago

“Thank you to Regency. I submitted claim to them on Monday, got a reply from one of their people within an hour. Very friendly. Received claim money next day. Excellent sevice.”

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Posted 4 years ago

“I would recommend rgency health insurance. Been covered by them for almost 10 years and so far they havent put a foot wrong. Claims taken care of quickly. Price is stable. Plan is comprehensive.”

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Posted 4 years ago

“Comprehensive, professional, all tound good service and value.”

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Posted 4 years ago

“Wonderful experience with the health insurance. Made a claim this week and i got a very friendly response within hours for them saying they were looking at it. I then get a notification the next morning saying i have been paid and it is in my bank account. Bravo”

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Posted 4 years ago

“I would not recommend anyone ever to buy cover from Regency For Expats. When my brother died,we thought everything would be ok because he had a valid life insurance policy.However they have denied our claim,using every tactic to avoid paying.Our only option now is to take legal action to recover monies owed to his family. With respect for my brother we will continue to fight for fair...My advice to anyone wanting to buy Health and Life Insurance is to search for a more reputable insurer. As for Regency for Expats,be sure we will endeavour to successfully bring justice for my brother,his wife and 12 year old son to give them the future they deserve. Finally words cannot convey how truly despicable this company is. Regency for Expats shame on you...”

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Posted 4 years ago

Regency for Expats is rated 3.9 based on 688 reviews