Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 685 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“MWH Attention!! Sorry a paid years and once i had to go by urgence in hospital they rejected to pay! Its a real pitty. Their arguments were ridiculous! I can't recommend Regeny! This is a form of fraude! Do not trust them!”

Helpful Report

Posted 1 year ago

“They looking for any excuse to not pay.. Had a motorbike accident with follow operation and denied coverage on minor issue.. Thst did not happen with other insurance before.. Well you get what you pay.. They do not have contracts with major hospitals which show how serious they are”

Helpful Report

Posted 1 year ago

“not answer to my r question”

Helpful Report

Posted 1 year ago

“Regency for ExPats and its parent company Regency Assurance is the closest thing to a criminal enterprise I’ve ever interacted with. My son is a member on the most comprehensive plan. It’s been months and they still haven’t paid claims. Anything you read online about how they “pay 99% of their claims” and that they pay “within 24-hours” is complete and utter advertising garbage. I understand a class action suit is soon to be filed about them.”

Helpful Report

Posted 2 years ago

“I would not trust them again. This is after they declined my initial claim. Then encouraged me to am appeal, based upon their interpretation of my medical procedures, and then they denied the claim. I have filed a compliant with the UK authorities, but this is a stretch. As soon as I feel I can get coverage elsewhere I will leave Regency for good.”

Helpful Report

Posted 2 years ago

“Do not trust this company. They will not refund your medical treatment and doctor visits. They charge almost 20x more than an regular insurancecompany and just will make a reason not to refund your money.”

Helpful Report

Posted 2 years ago

“Friend passed away in car accident 4 years ago and they refuse to pay out claim to her children.”

Helpful Report

Posted 2 years ago

“I’ve had Life Insurance with Regency for 2 years. I turned 66 in this last covered year. I just tried to renew for 2023 and was denied. The reason? “ We would like to inform you that we could only provide life coverage up to the age of 65 years old. We are afraid that since you have already reached the age of 66 years old, the policy could no longer be renewed”. So, Regency will be happy to take your money while you’re young, but they don’t want to risk having to pay off a settlement as you age. I still haven’t seen this policy in their ‘Fine ‘Print’.”

Helpful Report

Posted 2 years ago

“My claim has been assessed as not eligible because of my ‘existent’ disease. Which is bull**** and not legal to assume that my current symptoms come from that.”

Helpful Report

Posted 2 years ago

“I cannot recommend Regency. They will try to find every possible excuse to not cover your treatment. I had to pay my treatment out of my own pocket and spend endless days and countless e-mails arguing with their claims team, and, ultimately even their senior management about two rejected pre-approval claims. It lead to nowhere. Don't make the same mistake as I did and waste your money on a policy that doesn't have you covered. Avoid Regency at all cost and go with one of the more worthy companies. You will be better off.”

Helpful Report

Posted 2 years ago

“I am writing this review on behalf of my Mother. Terrible service. we have been waiting for over a year now for a settlement of a Life insurance claim and get nothing but the run around. documents submitted 5 times and every time you try to contract someone you get the same reply its with our claims review consultant.”

Helpful Report

Posted 2 years ago

“Regency for Expats Review: An awful customer experience from a claims perspective - constantly asking for more information and unable to be prescriptive on the information that would satisfy their experts, who remain un-conctable and hidden behind the account management team. Claims bounce from one account manager to another, who often duplicate requests and seem unaware of previous correspondence. Premiums are good value for money for a reason - you will struggle to get your money back in claims. Would not recommend.”

Helpful Report

Posted 2 years ago

“If anyone believes these 5 star reviews, they are crazy. Two vertebrae in the neck and two in my back broken due to an accident. They would not pay for the air ambulance, 6.500 Euros and I had to have all documentation translated from German to English, a further 1,500 Euros. No dedicated claim manager and very long delays in settling the claim (in part). Lousy service, and Now compare are far from independent.”

Helpful Report

Posted 2 years ago

“I joined in 2018. I was then 62. I reside in Malaysia being a British ex-pat. In 2019 I had an Inguinal hernia due to lifting more than I should have. The operation was carried out locally and inexpensively. The Surgeons report revealed the hernia I was operated on for as new and fresh. No problem there. However it also revealed an old, fully healed hernia higher up the canal that had failed and repaired itself. The Insurers played the "Pre-existing condition" card and I was not paid out. I am fit and well. I have a regular fitness routine. My BMI is lower end of normal, BP is normal, no real worries at annual check up's. In 2022 I was found to have the right coronary artery 90% blocked after chest pains on my right side whilst at the Gym. I was admitted for surgery, received a Chemical Balloon in the artery (chemical stent?). I submitted my claim to the Insurers and they decided it was a pre-existing condition (again). Their logic is that the plaquing takes decades to occur, I therefore must have had it when I applied for Insurance in 2018. Claim disallowed. I appealed it, the appeal took several months, another months premium was paid and then the claim was booted into touch. I am no longer with this cowboy outfit. Just think about what pre-existing conditions ( long term, silent illnesses) you might have.”

Helpful Report

Posted 2 years ago

“Avoid like the plague. Very good at selling their products but try making a claim and first they will tell you that you are not covered and then they will just ignor your emails. with the hope that you will die and leave them alone.”

Helpful Report

Posted 2 years ago

“Steer well clear of this outfit. It has a glossy sounding name, but an abominable service. I cannot give zero stars, so I had to give it one. But believe me, not even that one star is deserved. I paid a four-digit USD amount for my annual coverage, only to have two claims in sequence declined for payment. You will not be adequately covered with this policy. It is as useless as tits on a hog. Any money you wire them to cover your policy may just as well be flushed down the toilet. You'll be better off saving it, and then either pay for your treatment out of your own pocket (which is what I had to do) or spend it on an insurer that actually deserves the title "insurer". I was ripped off, don't let the same happen to you. Heed my warning.”

Helpful Report

Posted 2 years ago

“Custermere service there. Is not any and when you need them your ailment is not covered by there policy what a load of rubbish I need surgery done but as it's a planned surgery it's not covered so what am I paying 250quid for as far as I can see nothing it's gust another way of getting money out of us Expats again take heed and make sure they give you what you want not what they want to give cause it's a waste of time I feel total betrayed and there is nothing we can do about it not happy at all DAVE”

Helpful Report

Posted 2 years ago

“The disapprove claims very quickly once it reaches a bill of over $500. Citing causes of preexisting condition that has nothing to do with actual treatment. Would 100% not recommend. Claims department is incompetent and rude. Stay away from this insurance company.”

Helpful Report

Posted 2 years ago

“The money I paid doesn’t make any sense when I got a surgery and company refused to return it. Really disappointed. Will never choose this company again!”

Helpful Report

Posted 2 years ago

“Guys Its Totally Fraud completely , i am sharing the mail which i received after 115 days mail communication , Never ever buy this , it will finish you Dear Dipendra Singh, Following a review of the claims submitted due to the injuries suffered whilst in the workplace, as well as medical expertise, this has also been carefully considered by our legal and underwriting experts. In terms of the medical assessment, our experts have raised the issue of the wound healing being impeded by your apparent underlying, uncontrolled diabetes. This means policy exclusions 1 and 67 are relevant. However, the primary issue here has been identified by our legal and underwriting teams. They note that the injury was due to a number of failures by the company to ensure a safe manual labour working environment for all staff including: • no designated coal cooling area, • lack of attention on the hot coal/dust ashes hazard and its consequences, • no defined method for cleaning access road, uneven surface, • inconsistent availability of the machinery, • inefficient planning and, • low cut safety shoes. Following the incident a report was prepared which included 15 remedial measures, described as ‘corrective actions’. It also contained recommendations from the relevant Government authority including: • Separation between pedestrian and stock pile, safe walk ways, • Pedestrian maintained all the time without hot materials, • Danger/Warning signs, • Staff briefings, • Sufficient fire facilities and, • Heat resistant safety shoes covering to the knee. Our underwriting and legal teams confirm that the costs for this injury and subsequent treatment do fall under policy exclusion 59 ‘Expenses which are recoverable from a third party’. This is because the cause of the injury was an unsafe working environment, requiring significant remedial measures to correct – measures identified and recorded by both the company and the Government authority. Underwriting and legal have explained that our plans are private health insurance policies, they are not designed, or intended, to replace the duty of an employer to provide and maintain a safe working environment, or provide workplace insurance to cover the risk of accidents and injuries which occur in a high risk manual labour based workplace such as an industrial environment. This is why different types of insurance policies exist – to fulfil different requirements. However, they do also confirm that the policy, including the condition ‘subrogation’, does enable us to consider covering costs where the liability sits with a third party, if those costs are recovered. Therefore, if Shwe Taung Cement commit to reimbursing Regency for Expats under the policy terms and conditions we can consider any outstanding costs on the proviso costs will be recovered from the liable party – the company. Kind Regards, Mary”

Helpful Report

Posted 2 years ago

Regency for Expats is rated 3.9 based on 685 reviews