Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.91

3.9 Rating 697 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Like any other insurance company, it takes a lot of research in order for you to choose the right one that can potentially save your life. Regency was able to approve my claim in less than 5 days and did the transaction directly with the hospital. The only thing I had to pay was a small nurse fee which was fine. But overall, the transaction was smooth and they were able to run me through the entire process so I get to understand everything.”

Helpful Report

Posted 2 years ago

“Before this post is taken down, I just want to say that Regency has been helping a lot in letting me understand my policy. Also, they were able to run me through the entire process of different situations so that I will know what are included in my policy. The customer service person i spoke with was very patient since i asked so many questions just to clarify things. I haven't made a claim yet, but so far, I am happy with the way they treat their policy holders.”

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Posted 2 years ago

“They were helpful and informative during my process. I had my claim accepted and they even gave me more details about what might happen in the future. So good that they can support like this. Happy!”

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Posted 2 years ago

“This is my second review. DO NOT BUY REGENCY. For 3+ weeks I have asked to clarify coverage, and they have not even after 40+ emails, given a clear answer. Now I discover that, had I followed their recommendation ("go get the procedure done and we will tell you after if you are covered") I would have been denied according to their own terms and conditions. DO NOT TRUST THIS COMPANY.”

Helpful Report

Posted 2 years ago

“Regency has denied my wife coverage for an operation that is scheduled for tomorrow to remove a nodule in her left breast. Although in the biopsy performed, came out as non-malignant, the fast growing and very irregular shape of the nodule, has raised concern among the team of oncologists at Ramathibodi Public hospital, so they advised her to remove the nodule and part of the surrounding tissue. It turns out that the “adviser" of Regency, thinks that this case could be left without surgery and proposes to monitore and wait when it acquires more alarming signs to proceed with the operation! I consider this argument totally unacceptable to deny assistance to my wife in something that worries her greatly. On the other hand, I find it inadmissible that the Regency "adviser" may question the medical criteria and protocol of the oncology team of a good hospital such as Ramathibodi Hospital. I do not think this is a way to manage claims from users.”

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Posted 2 years ago

“All good so far! I am impressed and happy on how they were able to deliver information and processed the claim request really fast.”

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Posted 2 years ago

“No complaints so far. Issued the reimbursement in two days' time. Which was unusually fast, but still good.”

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Posted 2 years ago

“Good company, excellent service by far, and patient customer service. I moved out of germany a couple of years ago and very recently, I purchased a policy from regency. I made a claim request last week and the transaction was fast and got approved in a matter of days. In my case all of the paperwork were prepared by the hospital here in Singapore and regency did all the negotiation directly with them. the next thing I know everything was settled.”

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Posted 2 years ago

“No issues so far. I had a claim request just a month ago and they were able to accept all the documents and approved my request in a couple of days. they didn't give me any hassle which is good.”

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Posted 2 years ago

“I am so disappointed in Regency for Expats Insurance. My Doctor discovered that I had a hernia that required surgery. After sending in all of the required documentation they have been stalling and delaying any action for over 2 weeks now. Meanwhile, I am in pain and totally have lose faith in their "promises" of prompt service prior to signing up with them. My suggestion is to avoid Regency for Expats at all costs.”

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Posted 2 years ago

“Its weird reading the negative reviews because I've had no issues with Regency. Yes they are pricey but its all worth it in the end. Each insurance company has its flaw and not every company is perfect. The previous claim that I requested took a couple of days. But in the end, they were able to approve and send the refund.”

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Posted 2 years ago

“STAY AWAY. I have had their coverage for many years, but something recently changed. They tried to get me to sign a waiver after coverage was issued, stating I could not litigate in Hong Kong. I refused. Now they declined some basic outpatient coverage based on stated "pre-existing" conditions. However, as I am a long time client, they were aware of my general health. I actually have no pre-existing conditions. I will likely have to sue them to get the coverage promised.”

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Posted 2 years ago

“Steer Clear is my best advice to anyone looking for medical insurance. Had to go to hospital after a routine checkup to have a Pacemaker fitted. Claim was rejected in full as I must have already had the heart problem!.. Even though it was asymptomatic they still don't have to pay out! Believe the poor reviews and steer well clear for the health of your finances as well as your health. Now watch for 5 or 6 5 star reviews to appear within the next couple of days!. that should give you an idea!.”

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Posted 2 years ago

“no issues so far. Been a policy holder for two years and only did one claim and it was ok. They were fast to respond and release the refund”

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Posted 2 years ago

“RFE has been helpful when I requested a claim a month ago. I just needed to submit my hospital documents and they were able to send my refund after twodays when I requested it.”

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Posted 2 years ago

“All in all, I've had 3 claims recently with Regency after purchasing a policy 4 years ago. So far, I never had any issues.”

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Posted 2 years ago

“READ THE CHRONIC CONDITIONS EXCLUSION They can literally deny any claim for any ongoing medical treatment as it is "chronic condition". They are based in NEVIS. A volcano island with 11,000 people known for tax evasion and money laundering. Why would they be based there? So you can't do anything about it when they deny your claim. They approve small claims, deny large claims or just stop communicating all together. What are you going to do if they don't return your email? Go to their office? Good luck finding an address. Post fake reviews (notice they are 1 star or 5 star) to drown out the truth. NowCompare is part of it. They cherry pick expensive plans to compare to. Do a comparison yourself with quote from individual reputable companies. It's not any cheaper!!!”

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Posted 2 years ago

“I never thought that I would be able to file a claim with RFE since I have kept myself in good shape. Unfortunately, I recently had an accident and the hospital was quick to get in touch with Regency and they were able to settle everything smoothly.”

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Posted 2 years ago

“So far so good with RFE. No complaints as of the moment since they are able to do a quick process wiht the claims, their customer service is always on top of all the necessary paperwork, and they make sure that I get to have the best possible servcie in the hospital that I was admitted at the time.”

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Posted 2 years ago

“Excellent 👍👍👍 I'm not one to write reviews normally, but the care and compassion I've had from the claims people has driven me to thank them publicly. Amazing service from them👍”

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Posted 2 years ago

Regency for Expats is rated 3.9 based on 697 reviews