Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.91

3.9 Rating 697 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 697 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team are very responsive when it is about sales but when it comes to giving reasons why your claim is not being paid, the team refuse to provide documents, reports and processes. The medical advice given by their team of 'experts' was then found to be so negligent it would have led to paralysis. Regency are by far the worst insurance experience I have ever had and are amateurish. Please beware of this provider. There are plenty others out there that do provide service.”

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Posted 2 years ago

“So far i am happy.”

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Posted 2 years ago

“I took comprehensive premium as i was getting project to work in Europe. On Xmas morning I went to emergency room due to fatigue which turn to be low blood counts and later hospitalized and diagnosed w mds. They refused to pay any bill ER and hospitalization, stating disease couldn't develope quickly. So how should person know if something is developing inside or not? If i had no symptoms I couldn't possibly know. It appears they are just fraud n money collectors”

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Posted 2 years ago

“I only have been paying for the last two years of my premium policy and all of a sudden I needed to be confined to the hospital because of an NSTEMI so obviously, i needed to make a claim. I am surprised how regency was able to process everything so quickly and directly settling hospital bills on my behalf.”

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Posted 2 years ago

“Never seem to fail me whenever I make a claim request. Regency is fast and always seem to keep me upto date with my policy.”

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Posted 2 years ago

“RFE was recommened by a friend who live in cambodia for years. So far, experience in claim request is fast. And make sure they get to give me good service! very good insurance company for expat living out of their homecountry.”

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Posted 2 years ago

“We signed up for the very best policies you could buy in Malaysia. We paid 14,000 USD. Alot for Malaysia. My partner started having symptoms and pain from hernia 3 months later. His Dr recommends surgery. They denied the surgery and told him To wait until its an emergency. He asked if he had a heart attack would that so be considered pre-existing as heart issues dont just happen. They only want the money an expat can pay and care nothing about a minor surgery which our premiums more than covered by 3 times. The suffering they are inflicting on him is unacceptable. Be ware they dont even work with local hospitals as they state. Total scam. Especially for expats. WE WILL NOT BUY AGAIN AND DO NOT SUGGEST ANY EXPATS DO. NOT A GOOD COMPANY.”

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Posted 2 years ago

“Regency has always been good at communicating when it comes to updates to the claims I requested (bought a policy in 2018). I did not experience any delays or any mishaps during the process of my claims, which is really good Especially living in a foreign country.”

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Posted 2 years ago

“I sent a claim for reimbursement from my hospital stay. I am glad they were able to handle everything smoothly and release the reimbursement so quickly. This was my first claim after being a customer with them for two years and I can say that I have no regrets :)”

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Posted 2 years ago

“Swift process in processing claims and covered all medical expenses. :) glad i made the right move in purchasing a policy from them. I highly recommend this insurance company!”

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Posted 2 years ago

“I made a claim with Regency and their customer service is really helpful. Very patient and was able to give me the best options to maximize my benefit.”

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Posted 2 years ago

“RFE staff has been great at taking care of my claims process and they were able to make sure that I was able to get the right treatment and dealt with the hospital when it comes to settling the bills.”

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Posted 2 years ago

“Trusting Regency for Expats to be your health insurance provider whilst living overseas could be the biggest mistake you will make in your lifetime. They have literally ruined our lives and destroyed our finances. A truly evil company that spends a lot of money on marketing and writing completely fake reviews on sites like this to hide the truth - they are not going to be regulated in the country you live in (unless you live in St Nevis) and will be able to get away with not settling your or your loved ones medical bills when you need them most. If you are considering to insure with them i urge you to research - ask Now Compare why they don’t recommend other plans or companies if they are an independent broker (they aren’t, they are just salesmen for Regency). Please don’t make the same mistake we did and choose anyone except this company to be your family’s health insurance provider”

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Posted 2 years ago

“Son had an accident and had a huge and deep cut on his knee which needed an emergency care. Requested an opd claim and the refund process was fast. 👍🏻”

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Posted 2 years ago

“First time to file a claim after two years of being a premium policy holder. Transactions seem to be really smooth. No regrets with this insurance company! :)”

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Posted 2 years ago

“Had a claim for dental treatment approved but I’m still waiting for the money 5 weeks down the line . It’s a constant annoyment to email them regularly about this to receive their standard reply about looking into the payment . I can’t wait for my policy to end , I will definitely not be renewing . They are very quick to badger you for renewal but very very slow to sell a claim . Don’t be taken in”

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Posted 2 years ago

“Very quick to take the expensive monthly payments but extremely slow at paying out . I had a claim approved for dental treatment and I’m still waiting for the payment 5 weeks down the line . They send me a standard regular email reply about it being looked into . I can’t wait for the policy to expire so I can leave this disgrace of a company”

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Posted 2 years ago

“customer services was very accommodating. they were able to run me through the processing of the claims and it was approved a couple of days later.”

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Posted 2 years ago

“Do not get coned into this scam I purchased their best plan put in a claim and was rejected”

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Posted 2 years ago

“I requested a call back, and was shocked that they called me sooner than expected! The lady I spoke with was very understanding and was able to provide me with the necessary information I need to understand in processing my claim. Two days later, my claim was approved. :)”

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Posted 2 years ago

Regency for Expats is rated 3.9 based on 697 reviews