Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.93

3.9 Rating 687 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift process in processing claims and covered all medical expenses. :) glad i made the right move in purchasing a policy from them. I highly recommend this insurance company!”

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Posted 3 years ago

“I made a claim with Regency and their customer service is really helpful. Very patient and was able to give me the best options to maximize my benefit.”

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Posted 3 years ago

“RFE staff has been great at taking care of my claims process and they were able to make sure that I was able to get the right treatment and dealt with the hospital when it comes to settling the bills.”

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Posted 3 years ago

“Trusting Regency for Expats to be your health insurance provider whilst living overseas could be the biggest mistake you will make in your lifetime. They have literally ruined our lives and destroyed our finances. A truly evil company that spends a lot of money on marketing and writing completely fake reviews on sites like this to hide the truth - they are not going to be regulated in the country you live in (unless you live in St Nevis) and will be able to get away with not settling your or your loved ones medical bills when you need them most. If you are considering to insure with them i urge you to research - ask Now Compare why they don’t recommend other plans or companies if they are an independent broker (they aren’t, they are just salesmen for Regency). Please don’t make the same mistake we did and choose anyone except this company to be your family’s health insurance provider”

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Posted 3 years ago

“Son had an accident and had a huge and deep cut on his knee which needed an emergency care. Requested an opd claim and the refund process was fast. 👍🏻”

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Posted 3 years ago

“First time to file a claim after two years of being a premium policy holder. Transactions seem to be really smooth. No regrets with this insurance company! :)”

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Posted 3 years ago

“Had a claim for dental treatment approved but I’m still waiting for the money 5 weeks down the line . It’s a constant annoyment to email them regularly about this to receive their standard reply about looking into the payment . I can’t wait for my policy to end , I will definitely not be renewing . They are very quick to badger you for renewal but very very slow to sell a claim . Don’t be taken in”

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Posted 3 years ago

“Very quick to take the expensive monthly payments but extremely slow at paying out . I had a claim approved for dental treatment and I’m still waiting for the payment 5 weeks down the line . They send me a standard regular email reply about it being looked into . I can’t wait for the policy to expire so I can leave this disgrace of a company”

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Posted 3 years ago

“customer services was very accommodating. they were able to run me through the processing of the claims and it was approved a couple of days later.”

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Posted 3 years ago

“Do not get coned into this scam I purchased their best plan put in a claim and was rejected”

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Posted 3 years ago

“I requested a call back, and was shocked that they called me sooner than expected! The lady I spoke with was very understanding and was able to provide me with the necessary information I need to understand in processing my claim. Two days later, my claim was approved. :)”

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Posted 3 years ago

“Fast to answer and easy to talk to. Regency was able to process everything smoothly. They did not make me do a lot of paper work, because I think because I was able to supply all the necessary papers that they need.”

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Posted 3 years ago

“Every year I get to save a lot of money because of the annual check up benefits that I got from my Regency Policy. They get to settle everything for me so quickly!”

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Posted 3 years ago

“Very supportive and caring claims team who went through the process step by step with me. Not only this but it was a lot faster than I expected so I am super happy with the customer service”

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Posted 3 years ago

“Customer service from Regency for Expats are very patient and fast to process the claims. Glad to purchase a policy from this company.”

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Posted 3 years ago

“It's nice how quick they are to settle my medical bill when I was admitted! Well done regency!”

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Posted 3 years ago

“Organized everything for my claim very quickly and friendly. Hospital said regency had contacted them for me and arranged”

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Posted 3 years ago

“I chipped off two of my front teeth due to a motorbike accident last year. I filed a dental claim to get my smile back again. Regency was quick to respond and they did the necessary transactions to get everything done. Fast claims process and good customer service!”

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Posted 3 years ago

“They will try to avoid or reduce your claim .When u appeal they'll bog u down with crazy demands for documents that are difficult to get from healthcare facilities. And they said they'll call to clarify but nothing happens”

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Posted 3 years ago

“I was very impressed with the service I received from Regency. Would highly recommend! Thanks a bunch!”

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Posted 3 years ago

Regency for Expats is rated 3.9 based on 687 reviews