Regency for Expats Reviews

Name: Regency for Expats
Rating: 3.94

3.9 Rating 694 Reviews

73 %

of reviewers recommend Regency for Expats

Company Reviews

Metrics

Info

3.9

Based on 694 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Phone:

+44 20 3129 1544

Email:

info@regencyforexpats.com

Write Your review

Tell us how Regency for Expats made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good. Great value, good service. Happy”

Helpful Report

Posted 1 day ago

“The account management team and the claims people are fantastic”

Helpful Report

Posted 1 day ago

“The claims staff are friendly and knowledgeable. They make contact with the Bangkok hospital and pay all there medical bills without me have to.”

Helpful Report

Posted 4 days ago

“I've been with Regency for Expats for two years now, and their customer service has always been prompt and helpful. The coverage suits my needs as an expat in Thailand and the claims process is efficient”

Helpful Report

Posted 4 days ago

“Really helpful and professional. A massive thank you to Jenny at Regency who has helped me every step of the way. Jenny Martin at Regency has been a godsend, from day 1 of joining Regency I was contacted by her personally to introduce herself as my dedicated account manager and she has been an absolute please to deal with. The entire team are good but this level of customer service is the cherry on the top. full marks”

Helpful Report

Posted 6 days ago

“Exccellent claims service. They dealt with the hospital and paid all the bills with no fuss.”

Helpful Report

Posted 1 week ago

“Thank you.”

Helpful Report

Posted 1 week ago

“This company insurance can not be use and defraud.”

Helpful Report

Posted 1 week ago

“"I was deceived by a fraudulent investment platform that promised guaranteed returns. After investing my entire life savings, I was left with nothing. The platform appeared legitimate initially, but it was a cleverly crafted scam. I strongly advise others to exercise caution and avoid risking their hard-earned money. Fortunately, I found solace in Mrs. Doris Ashley's expertise. I reported the scam to her, and she facilitated the recovery of my losses in a remarkably short period – just four days. If you've fallen victim to a similar scam, consider reaching out to Mrs. Doris Ashley: Email: Dorisashley71 @ gmail. com WhatsApp at +1. -(404)- 721. -56. -08”

Helpful Report

Posted 1 week ago

“Excellent service from the account managment people. I get regular contact from them to see how I am getting on and if I have any questions.”

Helpful Report

Posted 3 weeks ago

“They consistently refuse to pay claims, instead offering empty promises of 'processing.' I've waited five months for my claim, and it's still 'in process.' Avoid this company at all costs. If you're a current policyholder, please consider switching insurers next year. They will abandon you when you need them most.”

Helpful Report

Posted 1 month ago

“yes i need to be covered”

Helpful Report

Posted 1 month ago

“Asked repeatedly about arbitrary and summary rejections of customers claims as it pertains to negative news regarding this practice and how Regency plans to handle this going forward…..got nothing but the run around until I had to renew my policy! Pretty disappointing and disingenuous!”

Helpful Report

Posted 2 months ago

“หลอกลวง อย่าไปเชื่อมัน พวกนี้แก้งต้มตุ๋น Thai lanquage”

Helpful Report

Posted 2 months ago

“I unfortunately had an injury to my back the week my healthcare was approved. Their assessment was it was pre existing as i had prior to that had another issue, which i personally took care of with doctors. They relate the previous problem and say it was pre existing, in a totally different part of my torso?”

Helpful Report

Posted 2 months ago

“I would sincerely warn against you purchasing a policy from this company. They have repeatedly asked us to send them the same information time and time again. Sadly we held insurance with them for eight years and when I was diagnosed with stage two breast cancer, they then requested a full life health history in case I was claiming for a pre-existing condition??? Long story short, my husband paid for my operation because “Regency” are still investigating the claim. Absolutely disgusting. We are just lucky my husband could pay for my mastectomy and lymph nodes removal. Beware of this company.”

Helpful Report

Posted 3 months ago

“Have used different insurance companies over last 20 years, but haven’t come across as malicious as Regency. When an urgent medical care/surgery is required, they will play clients like a ping pong ball. Multiple different people will come back asking for information which does not exist. When proposed to ask for some specific information/report so that I can get it done. They do not respond to that, and another new person appears asking for “all information”, when everything available has been shared 3 times. Regency claims team will put you in endless loop and you will be cursing yourself on why did you choose Regency. Buy Regency at your own risk, and be assured they are not going to give you the coverage when the time comes.”

Helpful Report

Posted 4 months ago

“All the staff we talked to have been fantastic. They are very knowledgeable very professional and have done everything they said theyd do. It is so rare to get any kind of service these days, it's surprising to get service that is so good.”

Helpful Report

Posted 4 months ago

“An excellent experience with Regency for Expats & my broker Now Compare. Even when I changed my mind after the completion of the insurance & requested a downgrade. Zero negativity from either of them & still a professional attitude.”

Helpful Report

Posted 4 months ago

“Me and my wife have had our insurance with Regency since 2015, and we've never had any issues with the way they've handled our healthcare. Our latest contact with them was extremely friendly and professional, and our questions were immediately addressed. Really great experience and I give them 5 stars for their service”

Helpful Report

Posted 5 months ago

Regency for Expats is rated 3.9 based on 694 reviews