Refused Car Finance Reviews

Name: Refused Car Finance
Address: Lakeside House 30 Northumbrian Way, ,, Lakeside House 30 Northumbrian Way, ,, Newcastle upon Tyne
Rating: 4.91

4.9 Rating 375 Reviews

98 %

of reviewers recommend Refused Car Finance

Company Reviews

Metrics

Info

4.9

Based on 375 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Refused Car Finance:

UK Car Finance Ltd, also trading as Refused Car Finance is the North East's leading car finance provider dedicated to providing the best service for our customers offering instant decisions, flexibility and full support throughout the whole car finance application process.

Finance for cars, motorbikes, scooters, vans, caravans and motorhomes are all available, as well as personal and guarantor loans. We specialise in helping those with bad credit get the finance they need.

We make applying for finance fast and easy. Filling out an application form takes just 30 seconds and you could be fully approved and driving your new car away the same week.

Visit Website

Phone:

01917180000

Email:

digital@refusedcarfinance.com

Location:

Lakeside House 30 Northumbrian Way, ,,
Lakeside House 30 Northumbrian Way, ,
Newcastle upon Tyne
NE12 6EH

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Refused Car Finance 5 star review on 31st August 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, Dan at UK Car Finance / Refused Car Finance made it an absolute breeze for myself! He was understanding of my current credit situation and took a hold load of stress away, he was respectful, well mannered and most of all friendly. It felt as tho he really did "bend over backwards" to get me sorted!! You've gained one extremely happy customer and will look forward to doing business with your company. Kind regards James from York”

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Posted 6 years ago

“Excellent service from start to finish. Dan who dealt with my enquiry I found to be totally professional, knowledgeable but at the same time put me at ease as with his manner. At no point did i feel intimidated or under any kind of pressure. Dan came across as genuine he was also efficient but again with a relaxed and calming manner, I feel Dan is a credit and assest to your company. This does not just end with initial sales Ross who helped find me a car also deserves the same appreciation. Can't praise these gentlemen enough. I would most definitely recommend your services to others thank you.”

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Posted 6 years ago

“Very helpful, no pressure throughout, and e planned everything to me clearly before going ahead, now happy with new car and clear payments that I can afford, would definitely recommend”

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Posted 6 years ago

“We had had a bad experience with a previous car. Dan from Refused car finance went far and beyond to help is and we have ended up with a great car.”

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Posted 6 years ago

“I could not have been more happy with the service I received from Paige Walker. Not only was she extremely efficient, helpful and successful in sorting out my car finance; she was also absolutely charming, she has a very kind manner and was positive and helpful throughout the process. I really could not have hoped to have dealt with somebody as good as Paige. She is in my view a huge asset to your company, she made everything so easy and got me a great result. A very big thank you to Paige - and to your company.”

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Posted 6 years ago

“refused car finance put me at ease from the very first phone call. After being turned down by numerous other companies, I didn’t have much hope but after speaking to Jacob about my credit file or lack of, he assured me it wasn’t nearly as bad as I thought it was. Got finance sorted in less than two days with literally half the interest I was quoted after being messed around for weeks by other companies. Jacob is a real asset to RCF, he kept me up to date every step of the way and was so easy to speak to! I Could not recommend RCF enough!!”

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Posted 6 years ago

“The guy (dan) was amazing really helpful got everything sorted for me super fast explaining everything what a guy he really knows his stuff can’t thank you enough thanks”

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Posted 6 years ago

“I couldn’t be more pleased with the service provided during the time I have been dealing with the company. Jacob has exceeded all expectations, going above and beyond in every way possible. I now have a car even nicer than the one I set out to get, with a quicker turnaround than I thought possible, at a comfortable and affordable price. I couldn’t recommend highly enough. Thanks so much again for all of your hard work, it’s greatly appreciated. Super happy customer”

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Posted 6 years ago

“I got the car I wanted and it was within a week. I got updated on everything so I was waiting all the time and such nice friendly people to talk to. Would recommend these guys all day long. Thankyou for all your help.”

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Posted 6 years ago

“Please people avoid this company like a plague, they are fakes and frauds I got a car on finance over two weeks ago from this company, took the car to Halfords for diagnostic check then found out that the car had serval issues that will cost me up £2000, after speaking to a member of staff at Halfords, he made me aware that these sort of problems takes months to develop so whoever sold me the car most have knew about this issue..spoke to the garage that (Paige a staff at this company recommended that it was a very good garage and I had nothing to worry about) told him the issues I had with my car and he said the people that work at Halfords are dogs, he was very unprofessional and rude, he even went on to say that in the two weeks i had the car it developmented those major problems.. I also found, I paid for a warranty that doesn’t even cover any of the faults with the car, after realising that this garage are frauds and sold me a damaged car, I went back to refused car finance, because they were the ones who recommended this garage and Paige the member of staff that was in charge said she’ll do are best to help, pretending to care, I rang serval times and ask to speak to Paige but she was busy, I sent a number of emails but no reply’s till now. So I’m left with having to pay monthly for a faulty car, I’m going to do my best to make sure this company doesn’t get away with this!!! Avoid please people”

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Posted 6 years ago

Hi Sabina, thank you for your feedback and comments. We take your comments, and the satisfaction of all of our customers, very seriously indeed and are extremely disappointed that in this case you feel let down. We are a specialist motor finance brokerage that works hard to get people with good, and not so good, credit histories, the very best possible finance offers from our extensive panel of lenders. We are committed to the highest levels of customer service and every single member of staff must undertake and pass industry recognized training to achieve the status and certification of ‘Specialist in Automotive Finance’, we don’t employ sales people, just customer service advisors who genuinely care. When it comes to the car dealers we work with, we check these out for a number of things, including their previous customer service, their reputation, their financial stability and very importantly, attitude to solving any unforeseen issues that might arise after they have sold a customer a vehicle. We note from your comments that you went into Halfords Autocentre in Manchester and they have confirmed a diagnostic charge of £49.99, then quotes for ‘renew the battery’ for £249 and to ‘renew the EGR Cooler’ at £682.64. We have spoken to the car dealer that supplied your Audi A3 and they sent us this email… From: Richmond Park Cars Sent: Wednesday, May 23, 2018 3:46 PM To: Paige xxxxxxxxxxxxxxxx Subject: SABINA....xxxxxxxxxxxxx Afternoon Paige. Spoke with one of your colleagues who advised you were off today. We have received the diagnostic report from Sabina for her Audi A3 which I believe you also have a copy of. We understand her concern with the report and would like to try and remedy the problem. However as agreed yesterday I was to return a call to Sabina when I had read the report which I tried to do yesterday evening only to be met with a very obstructive customer.She was non cooperative and wouldn’t discuss the issues with her car.She terminated after a few minutes of the conversation. Perhaps you could speak to her and see if you can get some sort of feed back. Kind Regards Derek Richmond Park Car Sales 0141 61 3007 P.S I’m off on Thursday’s. As you can see, they tell us they have tried speaking to you and are very keen to help you and resolve any issues you are experiencing with your car. Furthermore, we have spoken to a local Audi expert, who has suggested that the EGR valve solenoid issue you are experiencing, is currently subject to an Audi recall notice and you should be able to get this issue resolved at any local Audi garage free of charge. May I suggest you call Derek at the garage who will be delighted to help you and hopefully resolve any remaining issues (ie the battery), to your complete satisfaction. Should you have any difficulties, large, or small, please don’t hesitate to contact us, we are here to help and we all genuinely care about you and your complete satisfaction. Best wishes, Managing Director, Refused Car Finance

Posted 6 years ago

“Was so fast and easy Jacob was even doing out of work search’s for me , he done more than his job he helped me find my car I wanted and pushed through for me to get it as soon as possible .”

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Posted 6 years ago

“Refused Car Finance where awesome they kept me informed every step of the application they where so professional in every aspect. I highly recommend them to anyone with poor credit history and for people who are long term benefits.”

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Posted 6 years ago

“Paige was very professional and very helpful. Highly recommend”

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Posted 6 years ago

“Daniel was very helpful and got us a really good rate. It was all done in hours very fast. I would reccommend this company to anyone! Thanks so much”

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Posted 6 years ago

“Customer service was fantastic from start to finish.”

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Posted 6 years ago

“This company helped me get a nice car a few days after I passed my test. Great guys. Would recommend totally, they sort your finance then you just pick the car. Easy as that 😁”

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Posted 6 years ago

“Jacob and ross made the whole experience swift and easy, just when I'd given up hope of getting finance for a car. My new super heroes!”

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Posted 6 years ago

“Quick easy straight forward very pleased how quick thay helped me and secured finance very helpful and polite would recomend to anyone .”

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Posted 6 years ago

“Excellent service from dan . Helped me every step of the way very helpful and understanding I would highly recommend refused car finance to friends and family. Great job”

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Posted 6 years ago

“Daniel Roswell was my go-to adviser during my experience with Refused Car Finance. He was brilliant! He kept me updated throughout the whole process, checking in to make sure I still understood everything. I had been refused from the majority of places, but Dan ensured that I could be helped. I really appreciated all of his help and would like for this to be passed on to him! Thanks :)”

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Posted 6 years ago

Refused Car Finance is rated 4.9 based on 375 reviews