“I've had a great experience with Red Tool Store. Their pricing was competitive, the ordering process was simple, and the items arrived quickly and exactly as described.
Customer service was responsive and helpful when I had questions, and it's clear they care about taking care of their customers. It's refreshing to work with a company that provides good communication and follows through on what they promise.
I would definitely purchase from Red Tool Store again and would recommend them to anyone looking for quality tools, fair pricing, and excellent service.”
“My only issue is that the fan was delivered in a box that looked like it was dragged all the way to Michigan, the fan itself was only scratched on the handle but not ideal”
“AWESOME EXPERIENCE !! EASY TO ORDER, GOOD PRICE, SHIPS FAST & RECEIVE ORIGINAL MILWAUKEE TOOL, NOT A CHEAP CHINESE KNOCK OFF THAT LOOKS LIKE A MILWAUKEE !!”
“Dawn did everything within her authority to keep me up to date on the status of my order. Unfortunately, the outcome for my order was less than satisfying. I do accept some responsibility. I ordered a small socket set for our boat then ordered an adjustable wrench a few minutes later when I realized it would improve the boat tool kit I was creating. I asked support if I could combine the two orders to save on shipping costs. That's when I met Dawn and that's when the trouble began. Dawn gave me great support. But, somehow, instead of combining my order, I received about 7-10 days later the adjustable wrench and a 7/16" socket. Dawn communicated continuously with the progress of someone else trying to fix things. But, in the end, I didn't get the socket set. That was disappointing and puzzling.”
“Red Tool dropped the ball on this one. I have since ordered mechandise from a better vendor. I ordered Milwaukee gloves, they delivered exactly what I ordered however due to Milwaukee mis-sizing them the gloves did not fit. (I ordered and recieived the same size I was currently wearing). Red Tool took the return but failed to refund my shipping charge. No mistake of mine but it cost me $13.50 for absolutely nothing. A better vendor would have ate the shipping loss and recouped from Milwaukee who caused the problem, not the customer who did nothing wrong.”
“What was shipped was NOT what was ordered. Red Tool Store chose to place blame on the manufacturer and washed their hands of any responsibility for making things right. No integrity, poor customer service.”
