“AWESOME EXPERIENCE !! EASY TO ORDER, GOOD PRICE, SHIPS FAST & RECEIVE ORIGINAL MILWAUKEE TOOL, NOT A CHEAP CHINESE KNOCK OFF THAT LOOKS LIKE A MILWAUKEE !!”
“Dawn did everything within her authority to keep me up to date on the status of my order. Unfortunately, the outcome for my order was less than satisfying. I do accept some responsibility. I ordered a small socket set for our boat then ordered an adjustable wrench a few minutes later when I realized it would improve the boat tool kit I was creating. I asked support if I could combine the two orders to save on shipping costs. That's when I met Dawn and that's when the trouble began. Dawn gave me great support. But, somehow, instead of combining my order, I received about 7-10 days later the adjustable wrench and a 7/16" socket. Dawn communicated continuously with the progress of someone else trying to fix things. But, in the end, I didn't get the socket set. That was disappointing and puzzling.”
“Red Tool dropped the ball on this one. I have since ordered mechandise from a better vendor. I ordered Milwaukee gloves, they delivered exactly what I ordered however due to Milwaukee mis-sizing them the gloves did not fit. (I ordered and recieived the same size I was currently wearing). Red Tool took the return but failed to refund my shipping charge. No mistake of mine but it cost me $13.50 for absolutely nothing. A better vendor would have ate the shipping loss and recouped from Milwaukee who caused the problem, not the customer who did nothing wrong.”
“What was shipped was NOT what was ordered. Red Tool Store chose to place blame on the manufacturer and washed their hands of any responsibility for making things right. No integrity, poor customer service.”
“We had some massive confusion when I had to suddenly cancel my first order -- all my fault.
Order completion was incredibly fast and Second party delivery time was fully acceptable. The tool?
Naturally exactly as ordered and 💯 the expected Milwaukee quality.”
