Red Oak Wear Reviews

Name: Red Oak Wear
Address: Corporate Wear ltd, 4 Buckwins Square,, Basildon, Essex
Rating: 4.10

4.1 Rating 257 Reviews

74 %

of reviewers recommend Red Oak Wear

4.1

Based on 257 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Anonymous

Anonymous // 01/01/2019

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“Yes I was very happy with the order. But I was disappointed that I was charged postage to come to my house and they sent it to the school for free postage. I lost postage money over this”

Helpful Report

Posted 1 year ago

Hi Kate Thank you for your honest review and I am sorry you felt disappointed in this instance. As per my email to you when you raised the issue with us on Friday of last week. We do request that the school inform all the parents that when ordering hoodies, if they do inadvertently use the 'deliver to home' option rather than the 'free delivery to school', that the payment of delivery costs may not be picked up by us due to us automatically using the 'send to school' option in our despatch department. I am sorry if the school did not pass this information to you. However, also as per my email to you on Friday, as soon as this issue was highlighted to us, we confirmed that we were more than happy to refund your delivery cost. As per my email on Monday (the very next working day), I can confirm that your delivery costs have been refunded and so I am happy to say, that you have not lost the postage cost for this order.

Posted 1 year ago

“Really pleased with quality of clothes and communication/delivery excellent - thank you”

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Posted 1 year ago

Hi Donna - thank you for the glowing review. We are very happy that your are pleased with both the clothing and the service you received.

Posted 1 year ago

“Lovely quality school leavers hoodies , I had an issue (my fault ordered wrong size) emailed company (response within the hour) and dealt with Lorraine who went out of her way to make sure I got my sons larger hoodie in time for his school trip .”

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Posted 1 year ago

Thank you for the lovely review and so pleased we could help and that your son got his hoodie in time!

Posted 1 year ago

“Good customer service. Got a prompt response from the team regarding my delivery adress query. Well done! Very happy with the purchase.”

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Posted 1 year ago

“Excellent service , good quality , I would definitely order again . Thank you”

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Posted 1 year ago

Thank you for your positive review Tina. We are pleased that you were happy with your order and with the service you received.

Posted 1 year ago

“lovely product, school leavers hoodie - very pleased with it, thanks”

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Posted 1 year ago

Thank you for the lovely review. We are very pleased that you are happy with your purchase.

Posted 1 year ago

“Quick delivery Easy to navigate website Helpful staff on the phone”

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Posted 1 year ago

Thank you for your lovely review. We are happy to have helped.

Posted 1 year ago

“I paid for my daughter's leaving sweat shirt to be posted to my house, instead it was sent to the school. Why ask what I want if its ignored anyway. Paid £4.95 for what?”

Helpful Report

Posted 1 year ago

Thank you for your review and I am sorry to hear that you are disappointed with our service in this instance. We do give instructions to the school to pass on to the parents regarding ordering using the FREE school delivery option. I am sorry if the school did not pass these instructions on to you. The school DO NOT allow us to send these hoodies out individually and insist that they are given out at the school. Unfortunately, our website does not give the option to disable the facility to pay for delivery, which is why we are so careful to let the school have the instructions to save the parents delivery. If you had contacted us, we would have been more than happy to refund your delivery cost for you and of course, I will happily do so for you now.

Posted 1 year ago

“Rubbish service”

Helpful Report

Posted 1 year ago

Good afternoon Victoria I am sorry that you are unhappy with the service we have provided on this occasion. If you would be happy to let me have some more details then maybe I can look into this for you? If you would like to discuss this further, please feel free to email me on schoolwear@redoakroller.co.uk

Posted 1 year ago

“Satisfied.”

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Posted 1 year ago

“Easy to order came quickly sizing perfect wash well”

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Posted 1 year ago

“Thanks. Great service.”

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Posted 1 year ago

Thank you for taking the time to review Red oak School Wear. We are glad you were pleased with the service you received.

Posted 1 year ago

“Great customer service, prompt response to any query’s you have. Fast delivery, good quality items with good sizing”

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Posted 1 year ago

“Very happy.”

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Posted 1 year ago

Thank you for your positive review and we are very glad you're pleased with your purchase

Posted 1 year ago

“Lovely colour for the jumper, nice lettering, lovely quality to the material. Sadly the sizing I feel has come up small and the deadline had passed once jumper was received to be able to reorder another.”

Helpful Report

Posted 1 year ago

Thank you for your positive review and we are very glad that you are pleased with your purchase. If you would like to contact us via schoolwear@redoakroller.co.uk we might be able to help with a re-order.

Posted 1 year ago

“Easy to navigate website and excellent delivery time, very pleased, thank you”

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Posted 1 year ago

Thank you for the positive feedback. We are very pleased that your shopping experience with us was such a positive one

Posted 1 year ago

“This is our 2nd batch of PE t shirts as the other ones have shrunk in the wash. Also disappointing the deliver free to school option has disappeared and postage is almost £5 just for 2 t shirts.”

Helpful Report

Posted 1 year ago

Good afternoon Helen. Thank you for your honest review and I am sorry that in this instance you are disappointed with the quality of the t-shirts. I would be happy to raise this issue with the school to see if they have had any other negative feedback. In terms of the deliver to school option. This isn't something that we offer on any of our standard school uniform items as it causes extra work and administration for the schools themselves. We only use this option for bulk ordered items such as leavers hoodies. We do however offer a free delivery option for all orders over £45

Posted 1 year ago

“Fantastic service.”

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Posted 1 year ago

Thank you for the positive feedback. We are glad you were pleased with the service you received from us.

Posted 1 year ago

“Dispatched quickly”

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Posted 1 year ago

“Excellent service as usual. Very helpful indeed on the telephone regarding measurements. So much correct and good advice given followed by an excellent delivery service.”

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Posted 1 year ago

Hi Lisa So glad you're happy with the service you received.

Posted 1 year ago

Red Oak Wear is rated 4.1 based on 257 reviews