Red Oak Wear Reviews

Name: Red Oak Wear
Address: Corporate Wear ltd, 4 Buckwins Square,, Basildon, Essex
Rating: 4.10

4.1 Rating 256 Reviews

74 %

of reviewers recommend Red Oak Wear

4.1

Based on 256 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Red Oak Wear 5 star review on 7th September 2023

Aleksandra Rizova

Red Oak Wear 1 star review on 3rd December 2021

Krystel Copeland

Anonymous

Anonymous // 01/01/2019

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“Great quality and price. Delivery is quick too”

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Posted 3 months ago

Thank you for your positive review, we really appreciate you spending the time to leave this. Thanks Amy

Posted 3 months ago

“Great service polite staff on the phone ready to help.”

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Posted 4 months ago

Hi Ann. Thank you so much for taking the time to place your review and we are glad you have been pleased with the service you have received.

Posted 4 months ago

“Quick delivery. Sizes are true to size. Friendly in the shop and helpful staff.”

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Posted 4 months ago

Hi Louise. Thank you for taking the time to review your experience with us. We are glad it was such a positive one.

Posted 4 months ago

“Staff absolutely brilliant and very helpful in the shop. I ordered a skirt 11-12yrs as the shop didn’t have the size to try on in the shop and told they are all in the pop up stalls, not exactly helpful when you go to the shop!. When it arrived it was the same size as the 9-10years I already had which was too short and told it would be 2 inches longer. Been back to the shop again to try the next size but didn’t have them available. Purchased the next size and will have to return again to try it on.”

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Posted 4 months ago

Thank you for taking the time to place your review and we are very pleased you have found the customer service element of your purchase so positive. I am sorry you seem to have had issues with purchasing your skirt. In order to cope with the increase in customers this time of year, we do have to rely on summer staff who unfortunately, aren't always as up to date with the products as we would like. With so many variants, it is quite a challenging task. Again, due to the time of year, we do also have an extraordinarily high turnover of products which can quite literally go in and out of stock within minutes depending on demand. We do try to keep items (particularly with the more popular sizes/colours/styles etc) as stocked as possible but with thousands of items available at any one time, it is quite an impossible task for us at times.

Posted 4 months ago

“Attended the pop up shop at my sons new school and they didn’t have all the uniform I needed (this also happened a few years previously with my older son) they then advised which size I needed and said I could order online. However because I then only needed 1 item I got charged the £5 delivery charge. I would have been better off ordering everything online and would have spent enough for feee delivery. Surely if you have made the effort to go to the pop up shop delivery should be waived the same as most high street shops do if they need to order online for you? The also charge £5 delivery for a simple school badge which could be sent in a small envelope for normal postage. This doesn’t seem fair.”

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Posted 4 months ago

Thank you for taking the time to place a review and we are sorry that you feel disappointed with our service. It takes a great deal of time and effort to run a pop up shop at one of the schools we supply but it usually means we can provide a better service for our customers as it then means you don't have to order online or come into the shop during our busiest times. Sadly, it is virtually impossible to ensure that we have enough stock to supply everyone at the pop up shops as, until they arrive, we have no idea what sizes and what quantities etc., they will be needing. For this reason, it does mean that we do run out of some of the sizes on the day. However, whilst there, you are usually able to try on sizes as we try to keep back a sample size of everything. That way, you can either pop to the shop knowing what sizes you require, or order online, again, knowing the sizes you require. In regards to badges, we don't usually take those to our pop up shops as the badges are already embroidered onto the blazers (which is the only item that uses those badges), so unfortunately, you wouldn't have been able to purchase that on the day anyway. Our staff are always very helpful when we do run out of stock, and we would often suggest 'not' purchasing some of the items from us on the day to make sure that any online orders would then in fact qualify for the free delivery for goods over £45. Unfortunately, we are unable to offer free delivery in these cases as the orders need to be processed through our online system. We do still remain a small family run business and so often, aren't able to offer the same as the big high street names might. What we do offer is a personal service within our shop or for ease, the option to shop online (in addition to offering the pop up shop at many of our schools). With regards to the postage options available to you. To make our processing times quicker, we just operate a flat rate of £4.95 regardless of the size of the package. This rate includes sundries like packaging and staff time taken to process and pack the online orders themselves.

Posted 4 months ago

“Received my son’s uniform within a week. Good communication.”

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Posted 4 months ago

Hi Lyleanne. Thanks for the lovely review - very pleased to have helped

Posted 4 months ago

“Very good 👍”

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Posted 4 months ago

“Good quality hoody. Daughter really happy with it and good memory to time spent at middle school.”

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Posted 4 months ago

Thank you Emma for taking the time to review and we are sooooo pleased that you are happy with your hoodie.

Posted 4 months ago

“HAVE NOT YET RECEIVED IT”

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Posted 5 months ago

We are so sorry to hear that you are disappointed with the amount of time your order has taken. I can see that your order was for a school hoodie. Unfortunately, we are at the mercy of the school policies when it comes to school hoodies. We do advise on the listings that these hoodies can not be produced until after the deadline and that following this deadline, they can take a further two weeks to produce. If you are one of the first parents to order a hoodie, this can mean that you are waiting some considerable time. We do always ask the school to advise the parents that there can be a considerable wait from time of ordering to time of receiving the hoodie and as stated above, we do try to make it as clear as possible on the listing itself. I can confirm that your hoodie was shipped to the school as stated. Please speak with the school if you are still not in receipt of your order as they will have it there.

Posted 4 months ago

“Excellent quality apart from the sizing I ordered Xs for my son and it’s huge on him so may be take care of the sizes and sort them out”

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Posted 5 months ago

“Over the moon. Such a lovely hoodie, best purchase I have made in a long time.”

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Posted 5 months ago

“The uniform is good quality and the delivery was very quick”

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Posted 5 months ago

Hi Sarah Thank you for your review. We are very happy that you are pleased with both the service and the uniform.

Posted 5 months ago

“I felt the quality of the items purchased inferior to the previous one”

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Posted 5 months ago

“I ordered Leavers Hoodie.It's great.Very nice colour,very nice print. I'm happy with my order.”

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Posted 5 months ago

“Good quality”

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Posted 5 months ago

“perfect size and very comfartable material, feels so lovely on the skin”

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Posted 6 months ago

Thank you for taking the time to review. We are very pleased that you are happy with your order

Posted 6 months ago

“Very good but in future please take more notice to the way the parents spell the name upon application as schools tend to mis spell names .”

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Posted 6 months ago

“Excellent quality. The leavers hoodies look really smart. Thanks”

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Posted 6 months ago

We are very happy that you are pleased with your Leavers Hoodie and thank you for taking the time to review your order.

Posted 6 months ago

“Good colour however size age 12 comes up very small, unsure it’ll still fit my child by the time July comes”

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Posted 6 months ago

Good morning Kayleigh. Thank you for taking the time to review and I am sorry that on this occasion you weren't happy with the sizing. We do try to put as much sizing information on the website as possible. I will however, look into whether we can add any further information as more of a guide in the future.

Posted 6 months ago

“Super ❤️ lovely service , brilliant communication”

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Posted 6 months ago

Thank you for taking the time to post a review and we are very glad you were happy with the goods and the service you have received.

Posted 6 months ago

Red Oak Wear is rated 4.1 based on 256 reviews