“Tessa was so thoughtful and thorough in the way she worked with me and made what would have been a daunting experience easy and comfortable. She was incredible responsive on email and no question was too daft.”
“Chloe was incredibly helpful throughout a very stressful process. She explained everything clearly, was patient with all my questions, made time to take my calls, and gave me straightforward, practical advice when I needed it. I felt very well supported from start to finish and would happily recommend Chloe and Redmans Solicitors.”
“I am grateful to have worked with Chloe to navigate the options and negotiation tactics this whole time. She doesn't over promise but always deliver more than I expected. She is very detail oriented and provide sufficient advice to make decisions for my case and I would definitely recommend her. Thank you so much!”
“Title: Lack of strategic support and significant procedural errors
I cannot recommend Redmans Solicitors following my recent experience. While initially helpful, the relationship broke down due to a fundamental lack of proactive support when my case became complex.
My primary reason for ending my retainer was the firm’s refusal to provide strategic advice regarding the interference of a third party in my case, despite the impact it had on my settlement position. I felt that I was expected to lower my expectations without the firm being willing to challenge the outside conduct that was undermining my claim. I have lost time, energy and a lot of money waiting for strategic advice that I was not given. In an already stressful situation, my mental health was not well during those days. When seeking external advice, worried I have solicitors that do not advocate for me, I was told the advice received by Redmans was weak, which made me decide to end the retainer.
Furthermore, the attention to detail was severely lacking. Most concerningly, I was accidentally sent a confidential settlement offer belonging to a completely different client—a major data protection failure that destroyed my confidence in their professional standards.
In addition, I encountered several billing errors that I had to audit and dispute myself. I was even billed for research regarding a regulatory body (the BSB) without receiving any actionable advice on it. I also had to correct my lawyer's spelling errors (it can happen, but being referred to as "our client - him / he..." in a document I paid for made it look like it was not drafted for me, but copy-and-pasted from somewhere else).
What was very painful for me was when we were under a lot of time pressure to respond as critical statutory deadlines for my ET1 claim approached, my solicitor did not want to respond to my emails before making a further payment. We had just spoken the evening before, and during that call she said I needed to pay another £1,200, which I did. The next day (!!), she sent me another invoice, making it look like she did not manage the time at all. I just lost time.
I contacted Chris (the Partner), as I wanted to make sure he keeps an eye on it—particularly because of billing errors and emails I should not have received—to make sure she is fully focused and professional, and to express how much I was struggling due to receiving no strategic advice. That call was also fully billed. Within two weeks, I almost doubled the money spent on my case—mostly on internal communication within Redmans, calls that provided no actionable legal advice, and drafting emails that were not in line with what I requested. It is okay to suggest something different to me, but I would expect this to be explained to me before something completely new is drafted.
If you have a straightforward case, they may be sufficient. But for anyone facing a complex or high-stakes dispute where you need a solicitor to truly advocate for you, I would suggest looking elsewhere.”
“Redmans, namely Ms Harris, handled my case throughout its entirety with clear and precise instructions and provided clarity on everything during my time of stress. Each step and consequence was clearly outlined both over the phone and over e-mail, the attention to detail was superb and everything was put at ease. I was very happy with the service and support provided.”
“My experience with Redmans Solicitors was extremely disappointing and left me feeling that I received very poor value for the almost £2,000 I paid.
I was quoted 3–4 hours for the work yet was charged for the full four hours from the outset. I was then instructed to make my own amendments to the draft letters using track changes in a Word document because the solicitor needed to clearly identify my edits. Despite effectively doing much of the drafting work myself, I was subsequently charged an additional hour on the basis that "substantive amendments" were required. I found this wholly unjustified.
The draft correspondence also referred to me as "he", despite the firm being fully aware I am female following my initial consultation. This basic error gave me little confidence that the documents had been properly reviewed before being sent to me.
To make matters worse, I felt pressured into paying further fees before my letters would be released, despite needing them sent urgently that day. Even after making payment, I had to chase the firms practice manager to confirm receipt so that the solicitor would finally send the correspondence.
Overall, I came away feeling that my difficult circumstances were used to maximise billable time rather than provide an efficient, professional service. In hindsight, I genuinely believe I would have been better off handling the matter myself and keeping the £2,000. I saw no meaningful benefit from instructing your firm and lost confidence in the service entirely.”
“I had an excellent experience with Redmans Solicitors. They were professional, responsive, and efficient throughout the process. Communication was prompt and clear, and they provided practical, straightforward advice that gave me confidence at every stage. I would happily recommend Redmans Solicitors to anyone looking for reliable legal support.”
“I came to Chloe at what felt like a really stressful and uncertain time, going through a redundancy process that hadn't been handled well by my employer, with no settlement agreement in sight and a lot of unanswered questions. From the moment I got in touch with Redmans, Chloe was responsive, clear, and immediately made me feel like I was in safe hands.
What stood out most was that Chloe didn't just review the agreement and rubber stamp it, she actually took the time to understand my personal circumstances, including the fact that I have a young daughter and that finding a similar remote role wouldn't be straightforward. She used all of that to build a strong case for a significantly better offer from my employer, which made a real difference to me financially at a time when I really needed it.
She was professional throughout, explained everything clearly without overcomplicating it, and kept things moving even with a tight deadline and her own annual leave coming up. She made sure her colleague Alex was fully briefed to cover in her absence, so there was never a point where I felt left in the dark.
I honestly could not have asked for better support during what was a difficult few weeks. If you're going through a redundancy or settlement agreement process and you want someone who will genuinely fight your corner, I wouldn't hesitate to recommend Chloe and the team at Redmans.
Thank you, Chloe and Alex.”
“Thank you for asking for my review.
Tessa was appointed to me to support in the agreement of a settlement agreement. She was very professional.
Inasmuch that we had tight timeframes to work with, she managed to arrange a telephone discussion meeting for us to review the document. She listened to my suggested sections for clarity, demonstrating that my voice mattered. Tessa went back to my employers to clarify these sections and got back to me swiftly. She kept me updated throughout.
She executed the request successfully. Thank you Tessa.”
“I would definetely recommend Redmans. It was great working with Chloe. During her advice, she pointed out the most important parts of the negotiations and the best way to proceed whilst balancing the risks.”
“My case was handled professionally and dealt with quickly; contact was proactive and always available.
I did not perhaps get quite the leverage in my case that I had read about in some of the case studies on the website, but I got a favourable result and I am quite happy. Redmans did a good job, and should definitely be considered by anyone needing legal employment advice.”
“Redmans Solicitors provided an exceptionally swift and diligent service. They handled my legal matter efficiently and kept me updated throughout. Their prompt responses and attention to detail made the whole process much easier. Highly recommended. Thank you to Chloe.”
