Reddiseals Ltd Reviews

Name: Reddiseals Ltd
Address: The Furlong, Berry Hill Industrial Estate, Droitwich, Worcestershire
Rating: 4.71

4.7 Rating 3,020 Reviews

93 %

of reviewers recommend Reddiseals Ltd

Company Reviews

Metrics

Info

4.7

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Reddiseals Ltd:

Supplying the joinery industry since 1987.

Reddiseals has the widest range of timber window components and accessories in the UK and have been successfully supplying the joinery industry since 1987. Reddiseals specialise in sash window components offering solutions for restoration and renovation of traditional box sash windows, together with spiral balances and associated furniture.

Visit Website

Phone:

01905 791876

Email:

sales@reddiseals.com

Location:

The Furlong,
Berry Hill Industrial Estate,
Droitwich
Worcestershire
WR9 9BG

Reddiseals Ltd 5 star review on 16th June 2023

Anonymous

Anonymous // 01/01/2019

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“Everything delivered correctly and on time. Customer service when I phoned up to check on delivery time very pleasant and efficient.”

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Posted 2 years ago

“Excellent products and services”

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Posted 2 years ago

“Excellent products and service. Have used several times”

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Posted 2 years ago

“Order delivered promptly.”

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Posted 2 years ago

“Very efficient and a stress free purchase…”

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Posted 2 years ago

“The staff and parting beads supplied, excellent. Service, excellent delivery, prompt”

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Posted 2 years ago

“Ordered of this company many times. On the last previous orders…. Took amount of over £500 and 2 days later had no delivery on a next day pre 12. Called 2 days later and they told me it wasn’t in stock. I had to call up to find this out. This was now a Friday… Paid for a next day Saturday pre 12. Still Nothing came. Monday comes and still No delivery, which we ended driving 2.5 hours to collect in person as this was the only way we were getting our goods. This was DX fault no doubt as they made no intention to deliver on Saturday as all they did was take an image of the outside of the entrance to our industrial estate. Rediseals themselves are a good company with good stock. However DX who deliver their items also represent them and have cost us untold inconvenience far to many times now. Will not be using again. Mightons provide a better service by far”

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Posted 2 years ago

Good afternoon Oscar Thank you for your valid review. We take your comments seriously and apologise for any inconvenience regarding the failed delivery. We do appreciate you coming to collect goods from our premises and I understand that our customer services team have contacted you to compensate for this inconvenience. Be assured, our delivery partner have been passed all the details for their comment as the failed timed delivery is unacceptable. I called today and left a message and would be happy to discuss further, if you wish. Kind regards Teresa

Posted 2 years ago

“I am making removable secondary glazing units in Perspex with a wooden frame and needed a surround to make a snug fit. The self-adhesive Weatherpile has been ideal. It’s a good quality product and reasonably priced. The package arrived very quickly, well wrapped.”

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Posted 2 years ago

“The seal works very well in the windows. Upon delivery the packaging was damage therefore it is not sufficiently robust enough. Luckily there was no damage to the seal material.”

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Posted 2 years ago

Hi Stuart Good to speak with you this morning. As discussed, I have emailed you and would be pleased if you could forward an image of the packing damage so we can review this with our delivery partner. I am pleased that the goods were usable despite the packaging issues and hope the profile suits your requirements. If you need any further advice, call Brett in our Technical team and he would be happy to advise. Kind regards Teresa

Posted 2 years ago

“Easy to use website with some good instructional videos. Very quick delivery.”

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Posted 2 years ago

“Item took far too ong to arrive”

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Posted 2 years ago

Good morning Sandro Thank you for your review. Our Customer Services team have reviewed your order and the delivery tracking through Royal Mail and confirm your order was delivered yesterday. I confirm your order was received and despatched on the day of receipt using the delivery service chosen. I apologise for the delay in the delivery time and can only assume due to the recent Royal Mail strikes that this has created a backlog and time lapse in deliveries. During the recent issues with Royal Mail deliveries, we do offer alternative delivery methods on our website for future reference. Kind regards Teresa

Posted 2 years ago

“I was very pleased with the product, the pricing was very competitive. My only niggle was that although the next day courier delivery was on time, for the fee of around £7 I would have expected packaging that did not almost disintegrate in transit. The cardboard box was squashed and open at both ends, luckily the contents were still inside. Your P&P element costs you a 5 star rating.”

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Posted 2 years ago

Good morning Allan Thank you for your review, your feedback is very important. I am pleased that your goods arrived and were usable but I am disappointed that our packaging didn't hold up on this occasion. This is being reviewed by our despatch department as normally our goods are packed as compactly as possible to suit the product. I apologise as on this occasion we fell short. Kind regards Teresa

Posted 2 years ago

“Good price and prompt delivery.”

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Posted 2 years ago

“Quite disappointed, first time using this company. Should have been next day delivery but the company never delivered. Was told that they have contract drivers who just say they attempted to deliver but don’t actually bother(due to deliver to my shop which was open all day!!). Had to cancel work for the weekend due to that. Also bought some 2 part window putty. The container delivered had no instructions on mixing proportions. Had to phone up, was told that the entire 5kg needed to be mixed and had a life of 1 week. This was not explained anywhere- was due to use this on multiple windows over the next few months. Had to throw 95% of the putty away. Pretty disappointed they use a poor delivery service and useless website instructions.”

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Posted 2 years ago

Hi James A am sorry to hear that you have had a bad experience with our delivery service. I understand that your order has now been delivered complete. With regard to the Putty purchased, we do offer this in different sizes to suit requirements and technical data information is available online, however, I agree the lifespan of the product was not clealy defined. Thank you for your review as this gives us the opportunity to improve our data and we appreciate your feedback. Kind regards Teresa

Posted 2 years ago

“Don't usually write reviews, but ... I recently ordered some stuff online from Reddiseals one evening. Woke up next morning realising I'd forgotten an item that didn't cost much but was 2m long and would cost a lot for separate delivery. So I emailed Reddiseals at 7.31 a.m. asking could it be added to the order and how could I pay for it? Got a response by 8.38 a.m. from Nikie saying the item had been added to the order and there would be no charge. Everything arrived perfectly next day. Brilliant! That's what I call service!”

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Posted 2 years ago

“60% of ordered materials have been delivered damaged, unusable. Photos have been sent to Callum.ford@reddiseals.com”

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Posted 2 years ago

Good Morning Darius Apologies for the delayed response to your review. Thank you for taking the time to advise that your parcel arrived damaged. I understand our customer service team have been incontact and replacement items have been sent. This has prompted a review of our packaging for this particular item. Kind regards Teresa

Posted 2 years ago

“My order for secure window stops was processed and delivered efficiently and on time. My only comment would be from your website it did not appear to be possible to order just the stops without the screw plugs, striker plates and key none of which I wanted.”

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Posted 2 years ago

“Super Exelent”

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Posted 2 years ago

“Arrived very promptly!!”

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Posted 2 years ago

“Ordered a door threshold seal to replace old seal, new one was a perfect match. Customer very happy with item.”

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Posted 2 years ago

Reddiseals Ltd is rated 4.7 based on 3,020 reviews