The Red Dog Company Reviews

Name: The Red Dog Company
Rating: 4.95

5.0 Rating 724 Reviews

99 %

of reviewers recommend The Red Dog Company

5.0

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Red Dog Company:

The Red Dog Company was born out of the quest for well-designed, high-quality, dog beds and accessories.

Our dogs work hard, whether in the field, or exercising the children. When they’re not out and about, the chances are they are in their beds, so it seems only fair to make them as comfortable as possible.

Nick and Chris are field sports enthusiasts, and self-confessed gear obsessives.

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Phone:

0808 196 1400

Email:

reviews@thereddogcompany.com

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The Red Dog Company 5 star review on 14th January 2025

256

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & efficient service. Package arrived in excellent condition. Our dog loves his new bed! Excellent quality and they look fab. Five star service. Thank you very much.”

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“Very pleased with the new bed. Quick delivery and well-packaged. The only difficulty we have is getting the cats out of it so that the dog can use it!”

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“I purchased my second Large Tweed Dog Bed, for my Basset Allegra and my Pug Kiri, they love it snuggled up together. Allegra fits in the bed perfect when she is stretched out, this bed is outstanding and of amazing quality and workmanship, The Red Dog Company have been so helpful, and the delivery was very speedy. Overall I would recommend them to anyone wishing to have a lovely luxury Dog Bed for their Dog. Very Happy Customer and Fur Babies.”

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“I recently purchased a roll mat for when we are out and about with our one year old Labrador. The mat arrived promptly, was well packaged, and we are delighted with the product. It's excellent quality, well made, and looks great - exactly what we were looking for in a travel mat. I particularly like the poppers, much better than straps seen on other types of travel mats. Our boy immediately took to the mat, giving his seal of approval. I also contacted the company by email with a question about their beds and communication was swift, professional and friendly. This company is a pleasure to deal with and we will be making future purchases from them.”

The Red Dog Company 5 star review on 13th June 2023

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“I bought two mattresses for my Labradors and they love them. They wash well.”

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“Super efficient service and excellent quality!”

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“Our 2 dogs love their beds. We bought them August 2022. Service very efficient. Down side :- They shed sheepskin fluff for months. one dog has worn 2 holes in one mattress cover”

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Dear Clair, Thank you for taking the time to give us some feedback, it is much appreciated. I'm glad your dogs love their Beds, but very disappointed that one of your mattress covers has two holes in it. Because our toppers are made with 100% wool, the fibres vary slightly in length. This is similar to when a new wool carpet is first laid, so it is not unusual for them to shed wool initially, especially if your dog is a 'nester'. The wool fleece toppers are tough and we have supplied thousands, it is almost unheard of to see damage to the topper in normal use - so this is clearly unacceptable. We stand by our Built to Last Guarantee, which is why we sent you a replacement mattress cover on the day you reported the issue. I am very sorry for the inconvenience, and hope this resolves the matter to your satisfaction. All the best Nick

“I recently had the pleasure of experiencing a truly amazing service combined with an outstanding quality product, and I must say, it exceeded all my expectations. First and foremost, the quality of the Bespoke Roll Mat I purchased was nothing short of outstanding. The attention to detail and craftsmanship that went into its creation were evident from the moment I opened the packaging. The product not only met, but surpassed my expectations Moreover, the service provided by the team was exceptional. To add to the amazing experience both my Whippets are absolutely obsessed with the roll mat, they lay on it all day long.”

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“Molly is a 9 years old rescue with arthritis of spine and neck, it is obvious she has not had even the basic care dogs deserve, she does not use a dog bed just sleeps on the floor. Your mattress has worked wonders Molly sleeps on it every night, it is helping her arthritis and her whole demeanour. The mats, one I use in the car and the other around the house. No problem ordering and delivery. Price wise worth every penny.”

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“I’m not totally happy with the look of my dogs new collar. It’s very stiff and doesn’t look like a top quality collar. Because it’s so shiny, it looks like a plastic collar. Perhaps I chose the wrong colour. I tried it on my dog so I can’t return it anymore. I wish I returned it straight away.”

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Dear Lucie, Thanks you for taking the time to leave us a review. We are really sorry that you are not pleased with your collar. The Stirrup leather you chose, comes from a Yorkshire based Master Saddler, and I can assure you is top quality English Bridle Leather. All our leather products are made by E Jefferies, world renowned saddlers, who have been producing a quality product since 1820. I agree that they can appear stiff when new, but they quickly become much more supple. Similarly the finish will age beautifully if looked after properly. We only want delighted customers, so if you are not reassured by my comments, please return the collar to us for a refund. Regards Nick

“Purchased two slip leads standard length for our two vizslas we've always used slip leads but much thicker ones than these and it took a day or two to get used to them as they're so light and well made but the best point is they feel comfortable in your hand so far so good and delivery and packaging was great so very pleased”

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“I had been looking at the Red Dog Company beds for some time as I wanted a good quality, well-made bed for my Labrador who has elbow dysplasia. I am delighted with it as is my dog who snuggled into it as soon as I put it down. I initially winced a bit at the price but once I had received it and opened the box, I knew immediately it was worth it. I know this bed will last a long time!”

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“Straightforward company to deal with. Great customer service, a speedy response to queries and prompt delivery. Very useful information on the website”

The Red Dog Company 5 star review on 22nd May 2023

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“Stunning collar very well made . I would certainly highly recommend. Fits my Labrador perfectly.”

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“The postage costs are quite high , but then you get a very quick delivery by a reliable delivery company.”

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“Very stylish bed. So beautifully made that we can keep in the living room. Our poodle loved it straight away. Comfortable mattress for his arthritis. Much better than the memory foam mattresses with chemicals in. Well worth the money.”

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“Excellent service, I ordered online.”

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“Really, really lovely dog bed my cockapoo absolutely loves lounging in it. Beautifully made and well worth the money. Definitely recommend and would buy again.”

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“I am thrilled with my 2 mats…at last I have something that my labs seem content lying om, no digging and twirling round and round ! I shall now save my pennies to order dog beds for the autumn.”

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“I have always used slip leads for my many much loved and remembered dogs over the years. I took a punt on paying a bit more on the Red Dog Company slip leads. It was the best decision for me and my precious and much loved dogs. The leads are beautifully made and of good quality fabrics and leather. Ultimately I feel very confident in the safety of me and my dogs when out walking and hiking. The ease of getting the leads on and off especially when hiking is a real positive. The Red Dog Company leads are second to none. I have just read this review back and it made me laugh. I don't work for this company. I just really love the slip leads.”

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The Red Dog Company is rated 5.0 based on 724 reviews