The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.73

4.7 Rating 1,876 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,876 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Really Good Whisky Company 5 star review on 19th January 2025

Anonymous

Anonymous // 01/01/2019

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“Good service, fast delivery. Invoice was defaced with comments from whomever packaged the product. Box arrived pretty damaged and as the whiskey was a gift and pretty expensive this was quite disappointing”

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Posted 5 years ago

We're very sorry to hear this Suzanne and would be happy to replace the box or the product for you - although rare, sometimes boxes can get crushed in transit and I'm sorry to hear that this has happened to you. Please be in touch with us and drop us a quick snap of the box and we'll send another one out to you. Most of our clients appreciate our 'thank you notes' on the paperwork - I'm sorry to hear that this wasn't the case with you.

Posted 5 years ago

“Really first class service from The Really Good Whisky Company! A wonderful selection, easy checkout and very fast delivery. Couldn't be happier really, I will definitely shop again!”

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Posted 5 years ago

was a pleasure to be able to help!!!!

Posted 5 years ago

“Very good service”

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Posted 5 years ago

“Helpful and responsive customer service on the phone. My order was dispatched very quickly after I’d made it and it arrived the next day. I’ll definitely buy from them again!”

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Posted 5 years ago

“Great choice and information on products, good price and a lovely little blow-up cozy kept my whisky safe in transit.”

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Posted 5 years ago

“It was a very good experience ordering from you, the delivery was on time, I will definitely use your online service again”

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Posted 6 years ago

“Excellent service, very helpful and free next day delivery! Also marginally cheaper for the same whisky than everywhere else.”

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Posted 6 years ago

“Really a pleasure to deal with. they have a great selection,.”

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Posted 6 years ago

Was a pleasure to be able to help!

Posted 6 years ago

“It is pleasure to leave a review for such an efficient company. We had multiple Christmas gifts to be distributed in a very short timeframe, needless to say this was managed with aplomb. We could not be happier with the service and the high Quality Whisky and Christmas crackers! All our property clients were ecstatic with the gifts!”

The Really Good Whisky Company 5 star review on 31st December 2018

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Posted 6 years ago

Ah thank you! It was SUCH a pleasure to be able to help - we love the way the Leo Newman crackers looked and we're glad your clients liked them too!!!

Posted 6 years ago

“Awesome service - ordered at 4pm and bottle was delivered 9:30 the next morning! Will DEF be using again!”

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Posted 6 years ago

“Excellent customer service - came back to me promptly with answers. Very easy to use ordering system. Very prompt deliveries with excellent tracking and updates. I have recommended The Really Good Whisky Co to family and friends and I will definitely use them again. To add, my husband LOVES his whisky advent calendar, thank you TRGWCo”

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Posted 6 years ago

“I ordered a whisky advent calendar. I have not yet received it. I’m in the US and ordered it to be shipped to a PO Box which their system excepted as I got an email saying my order had been shipped. Later after it had been sometime and I did not get the product. I was not aware of the law that alcohol cannot be shipped to a PO Box and since my order went through I thought all was well. After I contacted the company I received several email trying to help me and get situation corrected. They were very willing to make it right and even sent me the product for free due to it being so late because of my mailing address issue. One it arrive it was great quality. Each whiskey comes with a glass bottle and an explanation of each sample. It was a fun way to taste different types of whiskey I would never had thought to try. I will make this a new Christmas tradition.”

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Posted 6 years ago

OH dear - we are SO sorry to hear this. We have tried several times to be in contact with you regarding this, but I'm guessing that we are ending up in your spam folder :O( We have refunded your order, but are still happy to ship it - it's sitting with our agent. Please be in touch with us via email with an alternative address (you can't legally ship alcohol to a PO box because it needs an adult signature) and we will forward it on to you. I appreciate your frustration - hopefully, you'll see this reply and understand the position!

Posted 6 years ago

We are SO pleased that we got this sorted out!! Happy to help and thrilled to hear how you enjoyed our calendar!!! 😊

Posted 6 years ago

“Their delivery to the United States was prompt, and their customer service was excellent!”

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Posted 6 years ago

“Received the parcel the next day, even though I payed for standard shipping! Product was in mint condition, not a bad word to say.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“very helpful and a great range of products”

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Posted 6 years ago

“Good”

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Posted 6 years ago

“Well packed, fast delivery”

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Posted 6 years ago

“I found a rare bottle at The Really Good Whisky Company. Ordering and customer service was outstanding. Although the shipping time was a little longer than expected, my whisky arrived without issue.”

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Posted 6 years ago

“Order went smooth & item was shipped after a few days. When it arrived, the condition was not as expected. The label was not in a good condition which was not described when purchasing the item.”

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Posted 6 years ago

The Really Good Whisky Company is rated 4.7 based on 1,876 reviews