The Really Good Whisky Company Reviews

Name: The Really Good Whisky Company
Address: 6 Lyttelton Road, London, London
Rating: 4.73

4.7 Rating 1,859 Reviews

94 %

of reviewers recommend The Really Good Whisky Company

Company Reviews

Metrics

Info

4.7

Based on 1,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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The Really Good Whisky Company 5 star review on 16th October 2024

Anonymous

Anonymous // 01/01/2019

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“Not good, I placed this order back on April and still have not received anything. Dani was very helpful explaining what could have happened however this is unacceptable!! I don’t think I’ll be ordering from your company again”

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Posted 1 year ago

“Easy to use website, great prices and fast delivery”

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Posted 1 year ago

“I was able to find a specific single cask whiskey that I was looking for at a reasonable price.”

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Posted 1 year ago

“Great pricing, excellent service and efficient delivery — although delivery times can be quicker.”

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Posted 1 year ago

“I am writing this review to express my extreme disappointment and frustration with my recent experience with Real Good Whisky Company. The main issue that has prompted me to write this review is the mishap with the Benrinnes 12-Year-Old 2010 Signatory Single Malt Scotch bottle, which was broken in the warehouse and could not be replaced. When I initially inquired about the delay in my order, I was informed that it was due to the unfortunate incident of the Benrinnes 12-Year-Old 2010 Signatory Single Malt Scotch bottle being broken in the warehouse. This news was disappointing, as I had been eagerly anticipating trying this specific whisky. Furthermore, the lack of communication regarding the unavailability of a replacement bottle added to my frustration. As a customer, I believe it is crucial to be promptly informed of any issues that may affect the fulfilment of an order. Unfortunately, in this case, I had to proactively inquire about the delay and the reasons behind it. This experience with Real Good Whisky Company has left me feeling greatly let down. As a customer, I expect a higher level of professionalism, transparency, and accountability, especially when dealing with premium products like whiskies. The mishandling of the bottle and the lack of a suitable resolution have marred my perception of the company's commitment to customer satisfaction. Moreover, when my order was finally shipped, I encountered yet another setback. The delivery company took over twelve days to deliver my order, citing difficulties in locating the address. Such a prolonged delay is unacceptable and significantly impacted my overall experience as a customer. I had to make several phone calls to Real Good Whisky Company to address this issue and ensure the delivery was finally completed. While I appreciate the assistance and apology from Dani, it does not excuse the overall poor experience. When I asked if I could use the discount code again on another order as a gesture of goodwill for the inconvenience caused, my request was denied. This refusal was disheartening, considering the lengthy resolution process I had to endure. In conclusion, my experience with Real Good Whisky Company has been disappointing. The broken bottle, lack of communication, and prolonged delivery time have greatly affected my satisfaction as a customer. I urge the company to review its quality control procedures, enhance communication channels, and consider fair resolutions for customers faced with such inconveniences. I sincerely hope that Real Good Whisky Company takes this feedback seriously and makes the necessary improvements to ensure a better experience for future customers. With attention to these areas of concern, the company has the potential to regain trust and provide a more customer-centric approach. Please consider this review as constructive feedback aimed at helping Real Good Whisky Company improve its services.”

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Posted 1 year ago

Hello Roman, Thank you for taking the time to write this feedback. We appreciate any comments that our customers have, and take everything on board so we can always keep improving our service. We do feel that these issues are down to an unfortunate experience with the courier, but nevertheless, we are always working to better our company and give our clients the best experience possible and we will do our best to make sure these things don't happen in future. Re. the discount code, our system only allows for one discount code at a time, and we are unable to override this. I might point out however, that you had received both refunded shipping and a discount code on this initial order. All the best, Really Good Whisky

Posted 1 year ago

“An excellent serivce”

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Posted 1 year ago

“Fast delivery and good email communication. Would definitely buy from them again.”

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Posted 1 year ago

“The Ben Riach whisky I purchased is a great single malt, having purchased it before. A really nice speyside single malt. The Ben Riach glass is great, bigger than a glen cairn glass, nicely etched Ben Riach on the glass front.”

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Posted 1 year ago

“Very nice staff and service provided !”

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Posted 1 year ago

“Quick and easy. Delivery was no hassle. Thank you Alex!”

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Posted 1 year ago

“Were a pleasure to deal with!”

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Posted 1 year ago

“Prices are brilliant and customer service is unrivalled, they have a customer for life with me.”

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Posted 1 year ago

“Fast delivery”

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Posted 1 year ago

“Good price, good service, good all round.”

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Posted 1 year ago

“Great selection at good prices”

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Posted 1 year ago

“Good choice of whiskies, reasonable prices and prompt, reliable delivery.”

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Posted 1 year ago

“Very easy to order and delivered on time”

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Posted 1 year ago

“Efficient service”

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Posted 1 year ago

“Good customer service. Took immediate action once contacted. Ordered items received in good order.”

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Posted 1 year ago

“Great recommendations and excellent service”

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Posted 1 year ago

The Really Good Whisky Company is rated 4.7 based on 1,859 reviews